ROOTS the Beauty Underground

Reviews 4

RH

Rhonda G

First off, their return policy is clearly described on their website. They do not do returns or exchanges, especially on opened products. Its not the stores fault. They carry are small, organic lines and the returns to the actual company are impossible (its not like buying at Nordstrom, where a return doesnt make a dent in their profits). They do offer samples, and as someone with very reactive, acne prone (and almost 9 months pregnant) skin, I love that. Secondly, this store is amazing. Their selection is incredible, they take TONS of time with you and they are super sweet and knowledgable. I live 2 hours away and came here just to celebrate my birthday. If I lived closer, I would probably be in Roots every day!! So, im sure my husband is glad we dont live closer. (Too bad I can still order online!! Jokes on him. Ha!)

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CA

Carol Abram

I thought I would love this store. The salesgirl (Might be the owner) was very rude when I took back an item for exchange (I was not asking for my money back). I was looking for body cream and loved all the scents. She told me the unscented was the best. I purchased and when I used it at home-it had a smoky milky scent that was very unpleasant. When I took it back to inquire if she would exchange-she was very abrupt and rude and said she could not because it had been opened. I will not patronize this store again. She should have been more willing to compromise as I would have been a loyal customer.

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KA

Katie Gladding

Amazing place! Laura is incredible- So knowledgeable and adept at teaching her skills. The products are nothing short of life-altering. Seriously, love this place!

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CO

Colleen McCallion

Carisa saved me after a terrible dye job! I love that they carry all organic products!

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