Category: | Florist |
Address: | 3602 Center St, Tacoma, WA 98409, USA |
Phone: | +1 253-627-7196 |
Site: | grassisflowersandgifts.com |
Rating: | 3.3 |
Working: | 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–6PM Closed |
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Shannon Reynolds
I wanted to do business with Grassis. I really did. I have known Mr. Grassi for approximately 4 years in the context of working on the city council in the neighboring city over, and have infinite respect for him. I was prepared to spend $1,000+ for my wedding. I was ready to go all out with a contract for bouquets, centerpieces, aisle decoration, etc. But the woman who my fiance and I dealt with was so rude and unprofessional we both left with our day ruined. My fiance was actually on the verge of tears. Ill try to articulate what happened. We came in this Saturday wanting to place an order or at least get something on the calendar. The woman at the front desk told us in a snappy kind of tone that we would need to wait. Something had gone wrong on their end with an order and they didnt have time to help us right that moment. I asked when they might be able to see us, thinking that if it would be awhile maybe Id stop next door for a coffee and come back. She said she didnt know and apologized for me being "angry", which completely threw me off-guard. I told her I could just take her business card and come back. This turned into a lecture about how they get hundreds of calls per day and have been in business 41 years, and she works 80 hours a week, etc. I thanked her for her time and told her the next two weeks would be busy for me but maybe Id call again another time when they werent so busy. Again, more lecturing to me about how I wouldnt find another florist open on Saturday, Im really not doing the floral arrangement correctly unless I have time to sit down for an hour appointment with her, etc. Mostly it was her telling my mother to convince me she was right, which was very offensive because I am the one paying and would like to not be talked down to. Ultimately we left after being accused several times of lying about having come in 3 times prior and not being told of the requirement to sit for a long appointment before. I dont appreciate the implication and, as much as I do really appreciate and care for Mr. Grassi, it is doubtful we will be coming back. In this industry customer service is everything and I finally grew impatient with being degraded and talked down to. That type of service may strong-arm other people into doing what she wants but it wont work on me.
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Jennifer Lombardi Theuerkauf
TERRIBLE customer service. The person who I dealt with at Grassis is extremely rude. I received a voicemail about a flower arrangement. My husband is deployed, so Im assuming he ordered it as a nice gesture. Her voicemail was very condescending, but I could understand it a little since there seemed to be some confusion about what he had ordered (it was a daily special). I called, somewhat confused, but hoping to figure out what was going on. I briefly explained that I had received a voicemail about an order I assumed my husband placed. And the first response out of her (the owner or managers) mouth was "Well if I knew who you were, I could help you more." I explained my name and and his. She then launched into a lecture about how they just call the number provided on the order and they were just trying to be as transparent as possible, while dripping with attitude and condescension. I told her that I felt she was being extremely rude and unnecessarily defensive when I hadnt accused her of anything and to go ahead and cancel the order. She then started arguing with me and sort of non-apology apologizing and I told her that I didnt want to hear it, to please cancel the order, she couldnt redeem our business. She hung up me without saying a word in response and while I was in the middle of asking her to send me an email confirming the cancellation. I then called back (not knowing that I was already talking to the owner or manager) and asked to talk to a manager. She said that was her and I was in disbelief about how rude she had been given her position. She started trying to make it all about him being in the military and that was entirely irrelevant to this situation - I would hope she doesnt treat ANY customers that way regardless of their military status. She finally actually apologized at that point, but it was way too late. We will NEVER again use Grassis for any reason.
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Brittany Closser
My husband was deployed and ordered flowers online for Valentines Day. Unfortunately, hes not the best with computers and switched up our address. There were two orders, one with the correct address and one with the wrong address, both with my name and number attached to them. When I realized a week later we got charged for two and saw the confirmations I immediately called. It was before they were open and the female owner answered saying she would look into it and call me back. I waited 6 or 7 hours and called back, just to let them know the wrong address actually doesnt exist. I would pay if it was just the wrong address he put in, or wrong name, but the actual building did not exist so there could not have been a delivery. A different woman answered who had the worst attitude right from the beginning. Ive worked in customer service, if someone complains "ok, Im sorry to hear that. Let me look into that for you." She gave me 100 different excuses in a pretty rude way. "I noticed it, but 17 people work here so they wouldnt be able to catch that. Our drivers call us if there is no building and we never got a call from out driver.Well it was delivered to somebody!" I kept reiterating the address did not exist, but again I was told someone would call me back. I waited 2 days, no call. I call a 3rd time and a very pleasant third woman answered. She informed me that they had "done a thorough investigation and talked to all their drivers" but she would have to call me back. Never got a call, but noticed a deposit from their store a week later. It was not for the full amount, but I am happy they worked out something. Just because of the snappy lady who answered in the afternoon, I probably wont use them again.
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Le Pinson Blanc Aviary
The only reason Im giving this florist one star is because I cannot give them 0 stars. Their owner has a terrible attitude/lack of respect and could have easily fixed my situation but chose to instead be rude in spite of the mistakes made by his business. In short do not expect a courteous response if they make a late delivery! I will never be using them again. I ordered a bouquet for a friends birthday on a Saturday (through the FTD website) and was guaranteed same day delivery. Though the payment had gone through on my credit card, they called me and told me it was declined. I assumed it had to do with Paypal and their unending random "holds" and "freezes" but when I investigated further later I found they already had gotten their money. I called them on Sunday and the woman who answered was very kind and apologetic for their mistakes, and let me know that someone would contact me the next day which is also when the bouquet would be delivered. The bouquet finally arrived on Monday, but I never heard a word back from them. Today (Tuesday) I called to ask for them to at least refund the delivery charge since it was delivered 2 days late. The owner (or at least he claimed to be) told me it was a matter between my bank and I in a less than kind way. It was pretty surprising considering my bank statement officially shows they got their money on time, but my flowers were late. What an embarrassing way to do business.