Pit Stop

Reviews 8

A

A Private User

I am extremely disappointed with the lack of service at the Pit Stop on Upton Drive in Virginia Beach. I have been using that location for six years, it was formally on the run. Since it has change to Pit Stop the customer service has gone way down. The gas pumps still do not take debit cards and they are regularly out of receipt paper. I use that Pit Stop a minimum of 1x per week and 80% of the time I have to go in and get the receipt. You may feel no big deal but think of the parent who has young kids in the car. Cannot leave them in the car and it is a hassle to get them out, take inside, and think about if they are sleeping. I have talked to the manager and he blames it on weather and corporate office. The staff inside are rarely friendly and make you feel like you are interrupting conversation to get served. I actually had to walk in 2 times one day to get them to reset pump and it was not busy. I am getting to the point of boycotting the store and going to 7-11 which is a little out of the way but will be worth it for small conveniences.

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Motley Me

I was in the car waiting for my mom while she redeemed some scratchers she won. I saw a few people that came after her go in and come out before her. I assumed she was looking around only to find out that she waited her turn and the woman told (not asked) her to move aside to help another patron. When someone else came in she kept my mom waiting saying "no Ill help you hers is going to take a while!" After the THIRD person my mom decided she was unwilling to continue to be brushed aside. She quietly grabbed her tickets and as she left she heard the clerk say "oh well she must be mad" to her co worker. Furthermore there is a plethora of terrible reviews about the employees is any action being taken?

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SY

SYFiN o

Bought a car wash today and they refused to validate their 20cents off per gallon of gasoline. They said it was becuase I had to buy the car wash and gas in a certain order. The sign on the car wash itself does not say any of this. The manager basicaly told me off and when I didnt leave she turned and walked over to the register and was reaching around to grab a clip board of some sort. I thought maybe she was gonna get me a reciept or something so I could come back and get my 20 cents off but instead she whips around and tells me that Im in her space and I need to step back. I was literally 3 feet away from her. What a waste.

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A

A Private User

I have been there several times and there is an older lady named Jeannette that has been nasty to me EVERY time and is also nasty to other customers.... I am a 37 year old woman and dont appreciate being cross examined at the register and being made to feel like a teenage hoodlum trying to steal something.... She is HORRIBLE and would be better off NOT working there!

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NA

Natalie Maw

I think the policy that they inforce here is disgusting refusing to serve alcohol/ cigarette to British people that only have UK identification -that is racist! There is a very large British community that live on the complex at red mill that are all serving in the US military!! The two female members of staff had a foul attitude!

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Caitlyn Fannan

The lady who I can only assume is a manager, is extremely condescending and rude to the employees working here. It made my experience inside the store awkward and uncomfortable to see her tear down the cashier in front of customers. Aside from that, this is a very nice gas station, with friendly and helpful employees.

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Jesse Milligan

All of them employed are very nice, good coffee in the morning that starts my day, and very clean, employees are very move and helpful all the time. Then in the afternoon I get monsters and pit pass rewards :)

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A

A Private User

I agree with the previous statement. Not great, sometimes pumps have no gas, and they sometimes dont have slim jims or combos pretzels :(

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