Category: | Furniture Store |
Address: | 125 S 14th St, Richmond, VA 23219, USA |
Phone: | +1 800-642-5074 |
Site: | ladiff.com |
Rating: | 4.2 |
Working: | 11AM–5PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 12–5PM |
A
A Private User
BUYER BEWARE! I agree with previous posts about LaDifference. The showroom is excellent (great selection of quality furniture, some of it very unusual, and all well displayed) but there are CONSTANT ISSUES in dealing with La Difference. Delivery personnel are professional, even the furniture repair person did an excellent job. As a customer, we did not feel we were treated with respect even at a time when furniture sales are way down due to the recession. When we changed sales persons, there was signifigant improvement in how the constant issues were dealt with. We purchased three rooms of furniture as well as a seperate piece for another room and had issues with all the furniture for the three rooms; the furniture was from various manufacturers. The sales person acted like she was doing US a huge favor by allowing us to purchase from them and made frequent mistakes, especially in the financial area and notes section of the invoice (her version of reality); the second salesperson we dealt with had good customer service skills and kept us informed of the issues as they arose and issues certainly did arise frequently. Verify that the price listed on the piece of furniture is the price written on the invoice--a very frequent mistake and always in their favor. One piece of furniture from a set was fully paid for and scheduled for delivery but the evening before delivery LaDifference called and stated that the piece needed to be repaired and would not be delivered as scheduled; then they would not deliver it for weeks even though someone is home to accept delivery virtually every day. Other pieces of furniture were delivered MONTHS after the inital expected delivery date with one excuse after another. Furniture was scheduled for delivery, balance paid for, etc then we were informed that the pieces were actually for a different customer and our set would not be in for several additional weeks. When the bed was finally delivered, it had various mismatched pieces and could not be fully assembled; the delivery personnel left telling us the salesperson would call us to figure out how to handle it. The furniture to put in the fourth room, a single piece, we had no issues with. Other online reviews state the same contant issue(s) and excuses we dealt with so it appears that it is an ongoing problem with LaDifference. This is the first online review I have written but the problems we encountered were so ongoing and frustrating that I felt I had share our experiences. I would recommend La Difference only if you wanted to view a particular piece or set of furniture before you purchase it. I definitely recommend ordering elsewhere--you can get it faster and cheaper without sacrificing quality and without the constant issues and excuses.
BO
Bob Scudder
My wife Dougie and I have been enthusiastic patrons of LaDiff for close to 10 years. When we moved into Riverside on the James, our first downtown/Shockoe Slip condo, in late 2005, we ventured into LaDiff to be greeted by the some of the most unique contemporary and quality furnishings and accessories most anyone could wish for. That, plus a talented, knowledgeable and most personable staff, made our shopping experience and evolving relationship extremely rewarding. In 2008, we completely furnished a new condominium home in Vistas on the James. Its 2600 square feet evolved into a real showplace featured on downtown condo/loft tours and numerous publications including the Richmond Times Dispatch, R.Home Magazine and others. In large part, the style and quality of our LaDiff furnishings truly made the difference in capturing the eyes of most anyone who visited. Our home was a featured film set for the 2011 made for TV movie Christmas Kiss and in 2012 became the temporary residence of Steven Spielberg and his wife, Kate Capshaw during the months that he made Richmond home during the filming of the movie Lincoln. When we decided to downsize in 2013, we returned to our first downtown residence in Riverside and decided to refurnish it. Again, our choice for furnishings brought us back to LaDiff for our third terrific experience with them. Andy and Sarah, owners and gracious hosts, as usual made us feel right at home. Rick, Bryan and the others on the sales staff are both very knowledgeable about their products and present as true design professionals. I do have to single out one very special person, in Dougies and my opinion the best sales professional who we have had the pleasure of working with over the years, and that beautiful person is Bernadette. She has always greeted us with warm and enthusiasm, listened thoughtfully to our vision for our decor, patiently guided us through the amazing three floors of options and ideas, and made sure that we were always enthusiastically pleased with our ultimate selections. I realize this a lot of material for this one post but I want to share the whole experience and, yes, the relationship that Dougie and I have with this terrific store and its owners and staff. If you havent yet visited LaDiff, whether your tastes are traditional, mid-century modern, more or less contemporary, whatever the case, the uniqueness of the setting and the graciousness of its people, will give you the opportunity to add something special to your own homes. Happy exploring the world of LaDiff. We may run into you there as we often find it just fun to drop by and visit...and one never knows what new treasure may be just around the next corner...Bob
BE
Berkeley Goodloe
Although La Diff offers a fantastic selection of unique furniture and accessories for the home, their service leaves much to be desired. Me, my wife and her parents were shopping this past weekend for sofas and went to La Diff to look for something unique. We entered the store looking for service and at least two employees looked up from their screen at us, then looked back down.. no one offered to help us. Finally we spot somebody who appears to be a saleswoman playing video games and ask for her help. We were specifically looking for sectionals, but instead of actually helping us she tells us to "play musical chairs" with the sofas and just get back to her if we want more info on one. Unbelievable! Sorry for cutting into your high score. Maybe it was our age or how we was dressed, but the vibe I got here was highly pretentious. Note to business: dont assume anything about who walks through the door. As for the other reviewers, I question how unbiased they are. The "pricepoints" here range from absurd to insane. I will give La Diff credit: I love their lighting and accessories. I bought a lamp from here a few years ago and love it, but the sofas need more of a pitch to convince me they are more than IKEA on steroids. That doesnt mean you need to be hawks, but somebody who is attentive and down-to-earth would be helpful.
ST
Stephanie Jones
I absolutely LOVE LaDiff! With three floors of furniture and home accessories, I can easily browse for hours. While I always enjoy checking out the larger furniture items, I typically buy accents and accessories. I can find unique gifts there that I cant find anywhere else. In addition to having amazing products, their sales staff is always very friendly and genuinely happy to help. Andy and Sarah, the owners of LaDiff, routinely host events to benefit local organizations. I was just there the other night for the opening of the Made in RVA Show and Sale, benefiting 16 local artisans. The store was packed! It is always so nice to see so much support for local businesses! If you live in the area, it is definitely worth the trip. I heard about LaDiff for years before actually venturing in myself. I never thought I would find anything I liked in a contemporary furniture store. Boy, was I wrong! Also, they have free parking, just off of Dock Street. I really cant say enough nice things about the people who work at LaDiff and the products they sell. LaDiff is fantastic!