Barnes & Noble
| Category: | Book Store |
| Address: | 4909 W Waco Dr, Waco, TX 76710, USA |
| Phone: | +1 254-741-9495 |
| Site: | barnesandnoble.com |
| Rating: | 4.3 |
| Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–10PM 9AM–10PM 11AM–9PM |
Location
Photos 100
Reviews 36
MO
Moth Ter
A weeks ago I purchased a few items from Barnes and Noble, the saleslady told me about the BN Membership. I didnt shop there often, so she promoted the online benefit of free shipping. I asked her twice about the free shipping and she told me I would get complete free shipping. Turns out she was wrong, its free expedite shipping. And I never received the coupons she told me about through my email. I decided to return the membership along with a felting kit I purchased. Was the wrong type of felt kit I was looking for. Sat, a young man worked behind the counter, Ethan. He never once greeted me, said hi, and I stood there, finally handed him the kit and receipt, told him Id like a refund. He just stared. Again, he never said one word, took the receipt, and just started punching into the register. I then inform him Id like a refund on the membership. He takes the card, again says nothing directly to me, and calls up an MOD (manager on duty). Alison is the manager who came up there. She was equally silent, no greeting, no smile, doesnt even ask whats going on, she just takes the receipt, punching in stuff. All the while, Im standing there nearly 15 minutes before I ask, so.. is there something wrong? She shook her head and began punching back into the computer. I see on the credit card reader the refund number jump around. I ask her what she was doing, then she finally explained to me rather rudely she was recharging me for everything I purchased, removing the discount on the items I received previously on items I purchased the day I bought the membership, and taking the difference out of my refund. I asked her what the difference was and she rolled her eyes, acted like I was putting her out by asking questions. Finally I received my refund and swear Ill never return. Barnes and Noble has the worse customer service and the fact their management team is equally horrible, I cant see how they survive.
SI
Sidewalk Art
Ive always liked book stores, a lot of good memories associated with places like Barnes & Noble, hastings, Books-A-Million, Walden Books etc. But every time I go there I see less books, and more toys and technology. I saw the same trend a few years back with hastings and Books-A-Million, and we all know what happened to them. I know its just the way of the works but it is still sad to see. Hang in there old friend.
SM
Smiley Smith
I had to run in to get my daughter a English/French dictionary for school. Store is laid out well but couldnt find it on my own. The employee I asked knew exactly were it was and there were multiple options for me to choice from. Checkout was done quickly and friendly. I would have ordered online but didnt want to wait on shipping times and was easier and cheaper to find a store that had it.
RO
Roberto Jimenez
Barnes and Noble has always been a great place for me to visit. I moved to waco in april of 2016. When I finally figured out where they were, I went in and everyone seemed to be happy. Greeted by almost everyone working. Went to the service desk and asked about a Nook charger and the lady behind the counter pointed me out to them and welcomed me to the area. I will always keep coming back.
KR
Kristine Klassen
Order books online obtained membership no free shipping no benefits so i canceled it. Paid extra to have expedited shipping 2 weeks later asked them about it they responded 2 day later saying thats the standard for expedited shipping obviously they cant read a calender because 5 business says is not 2 weeks will not shop here again.
ED
Eduardo Cortes
Barnes & Noble is exactly what you expect and a little more. Its a place to be able to select from a wide variety of mediate literature, or best-selling novels. And they also give you the option of drinking great coffee in a quiet environment to enjoy your new book.
JE
Jeremy Ferrero
Barnes and Noble is a great place to go to get some coffee, read or work in a quiet atmosphere, and their selection of books is outstanding. They have helpful staff and have special events for kids and adults consistently throughout the year.
AL
Ale Gonzalez
Me encanta este lugar es de lo mejor para leer, platicar simplemente salir del estrés diario me encanta
CH
Christopher Hanchard
Relaxed as you can get, have a day off and not much money? Come grab a coffee and sit down with magazine or book. Its easy to get in and out of, and they have plenty of material to choose from.
TH
Thomas Burgess
Sadly its really the only big bookstore in Waco, Maybe they could cut back on the multiple rows of Christian dogma, and expand the history section to at least a full row. Needs more chairs.
AL
Alana Holt
I can never leave the store without a book in my hand. I generally dont need help finding anything, but if I do the people who work there are friendly and helpful.
RA
Rachel Carter
Book and magazine selection is okay. Waco is a super religious town so the fact that the bookstore reflects that makes sense. Helpful staff, and clean bathrooms.
SA
Sammy Ellis
The book store is great. Super chill, coffee shop on inside and they have tables throughout where you can study on a book without ever actually buying it!
DA
Daniel Obenoskey
I love Barnes & Noble! The best part is getting a warm cup of coffee in their cafe and reading a good book. Good thing they have thousands to choose from!!!
NE
NegativeTurtles No
Very quiet with seating for people who would like to read or study. Convenient Starbucks for if your discipline waivers when youre studying.
LA
La Keeda Hawley
Nice place to read, study, buy books, find gifts, and take the kids to Story time. Also has a cafe that serves Starbucks products.
KE
Kelly Fannin
I really like to be able to go look for a book. The people at our B & N are so helpful. If it is not in stock, they will order it.
DA
David Reed
Wonderfully peaceful atmosphere, a great place to get away with my book loving wife. Service is always friendly and professional.
RO
Roxie G
Nice book store. A bit pricy. Waited in line so long I was able to talk myself out of buying the book I went to get there...
JE
Jenni Langston
Nice to be in a real bookstore. Prices reminded me why I prefer electronic books instead. Good kids section.
NI
Nichole Carruth
Got the book I was looking for, but the sales person was unnecessarily pushing a credit card repeatedly.
LE
Levi Buck
Nice B&N with a Starbucks inside. No music section, but thats alright because I dont go here for music.
VA
Vanessa S
Good bookstore. Not much variety in college topics, but its got plenty of other variety.
LI
Linda Colmenero
Its awesome!!!! You can get lost in the books and nobody bothers you (:
JO
Joy Cozby
Great service, friendly conversations with the baristas and floor staff.
M
M Maddox
They always have the book Im looking for, and the staff are so helpful.
JO
Josh Reyes
Helpful staff and cozy cornera to read your new book or magazine.
AN
Angel Munoz
Best selection of books, starbucks is inside of this bookstore...
DI
Dionne Taylor
Coffee smelt great. Children section was nice. Clean store.
CO
Connor Crowe
Awesome employees and even better Starbucks in the store
TA
Tara Russ
Love coming here!! ITs easy to get lost in all the books
MI
Michael Spiegel
They do free gift wrapping and have great book sales.
NI
Nick Ocampo
Good service and great environment. A little pricey.
NI
Nikki Nichols
Love the childrens events they host on the weekends
BR
Brett Peterson
Very nice & quiet store. The people are helpful.
EM
Emily Price
Clean and lots of books for adults and children
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