AutoZone

Reviews 51

FR

fred barnett

Ive been to this location several times and each visit has been disappointing. This place is understaffed big-time! Sorry to say guys, but your customer service is awful too. When a customer is right in front of you ready to make a purchase and the phone rings; what should your priority be? Sadly, one employee decided that taking the phone call was more important. Come on guys! Use common sense! And also, It shouldnt take me more than a few minutes to zip in and buy batteries. I shouldnt have to wait 10 minutes for an employee to ask for assistance at the register, then another few minutes for them to take their sweet time on the phone. This is the real world guys! Hire some more employees, train them to have decent customer service, and you guys might still be open in a few years.

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cristela rivas

Horrible and rude! Actually made me cry. Ive never been treated so badly. I needed a battery and I was there an hour and half waiting. The guy didnt know how to use the machine to Check my battery. So rude! Not my fault he had to work today. Then he just leaves me and started taking other customers. I waited my turn. I told him something and he went off on me in front of other customers! Finally this elderly man came back from lunch and checked my battery, informed me that I needed a new one. Helped me. I was so happy to leave. I would not recommend this auto zone to anyone! Ill be back to talk to the manager after Christmas.

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Dmz Mari

Tried getting a battery from this place once. Instead of offering helpful advice and politely telling me WHY he couldnt change out my battery, the older chap that I got instead blew me off for the first half of my time there then proceeded to tell me everything that was wrong with my engine bay, from the battery itself to the wiring scheme to my mods. Basically, the Auto Zone on Bandera was way more helpful. Stay away from this place.

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Boris Beltinov

I overheard the staff saying "why are you coming to AutoZone?" to people outside walking towards the door. Sounded like they didnt want to be there, judging by their loud video game playing on their phones. It was only one of the staff, though, the manager. The other employee was rather proactively helping people, walking with them outside to diagnose and whatnot. The store was clean, and almost everything was in its proper place.

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RO

Roger Barber

Employees seem to know their stuff. A very helpful young man named Jason went above and beyond in helping me with testing and replacing my car battery and finding new wiper blades. He was professional and courteous and answered all my questions. I will return to this autozone for further shopping.

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Jeremy Smith

To hell with this place! 2xs I waited in line 30min just to buy some antifreeze and leave and NO one bothered to help.. Fat ass behind the counter could only talk about lunch while I stood there trying to buy from this place twice! Went to Orileys.. In n out 2 min.. Up yours!

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nsf7880

Well dont accidentally leave your sunglasses behind! I left them close to the cash register and less than 15 minutes after leaving and realizing I forgot mine, I went back and they were gone. Sigh, they werent cheap either:(. Wont be going there anymore...

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Brent L

Good experience overall. Although I had to ask where the stuff I was looking for was, when I went back in and asked where the funnels were, they provided one for me to use for free. This was really cool! Prices and selection are fair.

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Kenwyn Nelson

Went in to get a new battery after the old one died within 2 years. They ran all the tests, came back and told me it was a bad battery, and fully replaced and installed it at no cost to me. Great customer service throughout!

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Dwayne Favre

These guys will read your"Check Engine" light free of charge and offer advice on how to fix it. Take your car here first, get their opinion on whats wrong and then elevate the problem to Firestone or wherever you like.

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Sam Dillon

They refused to help me change my battery, even though Autozone advertises they do. They charged me sales Tax for a battery and when i returned it, they did not add in sales tax. Rip off! go to another Autozone

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Cloe Lapping

Worst auto zone Ive ever been too! Honestly I know nothing about cars so when ever I go in normally the staff is helpful in telling my what I need for my car. This young guy was super unhelpful and rude

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Frank J Rod

Ive usually managed to get in & get out without having to ask questions. Most of the staff are very helpful. Its a new store thats got all your auto shite. Its nice that its located in the vicinity.

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Hilary Morrow

Extremely unhelpful. Every AutoZone Ive been to before has helped me without question, but the guys working here refused to even TRY to help me. They just wanted to sell products to me.

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CA

Carlos De Leon

You can always find what you want, and the fact that the staff is willing to drop what they are doing to answer questions and take a look at your vehicle is always a plus.

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Kristopher Gaines

In all of the times Ive been here, Ive never had a problem with the staff. I ask a question or have a problem they resolve it promptly with no issues.

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Hunter Carswell

Friendly and helpful employees and they always have what you need. Go here all the time and always leave with a grin on my face.

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RU

Ruben Elizondo

Battery car problems and they would help me out. I mean isnt that way they are a auto car store to care for cars.

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AL

Alexander Powell

David Rakowski extremely rude and unprofessional. If I could leave 0 stars I would, defiantly not going back.

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Joseph Gutierrez

Very helpful staff. Didnt have what I needed though. But I do have a commercial vehicle. Very well organized.

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Tabitha Blount

Very helpful, not over priced on most items, I just really like cars, car parts, and car accessories.

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Derek Johnson

I have only been twice but each time they have provided excellent and friendly customer service.

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Sergio Gutierrez Tinoco

Not very friendly service, I didnt find what I was looking for even though it was basic stuff.

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Sean Vance

Shody rebuilt parts. Good for fluids i guess..... rebuilt toyota starters didnt last 5 days

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Anwar Khan

Went to recycle oil and it took 30 minutes to get someone to talk to me.

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moez honey

Team is awesome here, have to exp. It to understand. They give a damn

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Traevon Medley

Had great customer service and everything I was looking for

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PA

Paul Casper

Good selection, reasonable prices, and knowledgeable clerks

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RU

Ruben Davila

Great place for auto parts. Staff was very knowledgeable

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CO

Connor Kruse

they sell sodie pops in the front. check it out!

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F

f master

Really appreciate the service they provide.

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AL

Alan Magnusson

Never anybody there to wait on the counter

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CR

Crystal Ann Torres

The go to place for all your parts..

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RA

Randy Small

Incredibly slow! Never again!!!

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Ayanaca Johnson

Love this place. Very helpful

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JI

Jill Littlefield

Very nice and helpful people!

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Jose Salazar

Clean and quality service

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CA

Carlos Boggs

Good inventory in stock.

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John Casillas

Great customer service

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SI

Sierra W

Good customer service

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N Mcc

Had my part in stock.

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PA

Paul Sotello

Great location...

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sai yandra

Never go there.

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JA

James Moore

Great service

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JU

Julio Diaz Brashi

Got all parrs

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JM

Jman TruthSeeker

Helping staff

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KA

Katie Boss

Good service

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Robert Olivarez

Good service

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GR

Gregory Jones

Good staff

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Kaveh Fp

Good staff

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DI

Diane Gutierrez

Love

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