CVS

Reviews 5

MA

Maggie Phillips

Let me start this review off by saying I very rarely give 1 star reviews. Im a retail manager and understand bad reviews are damaging. No one ever likes visiting a pharmacy. Its always busy, employees are stressed and customers are usually sick and grumpy. My very own husband is always grumpy waiting in line at the pharmacy and is one of those customers who probably ruins a poor techs day. He is so terrible I dont allow him to go because I feel bad for the employees. Now every visit to this CVS has been a hassle. I move my scripts from one CVS to this one when we moved. Nothing was put on auto refill, and this was after it took two different visits and four different people to try and get it done. Their computer systems must be a joke or they are not trained. They lost a rx for a drug that has to be hand written on special paper. Our doctor actually charges $10 per script because this is a drug that is abused. We dropped it off on a Friday night and asked for it to be filled asap. Two days went by, no call, no text so we went up there to find out it was lost. We had to wait 4 hours till that employee arrived to work to find it. Once found it took 6 hours to fill...That was the first huge annoyance. Many other little issues happened between them and now. Too many "little" things to write and remember. The last thing to happen was a seasonal allergy drug was filled at this location back in late March. I got a text asking if I wanted one rx filled and I replied yes. When I went to pick it up I asked about the seasonal allergy meds and they couldnt find it. Not as in on the shelf filled, they couldnt find it in the computer. After 8 minutes another tech found it and said it was at my old location. I showed her the bottle that they filled in March and she still said the other CVS had it. I asked her to transfer it and she said I would have to go to the other one. Uh no, no thats not how it works. The CVS you want to fill the drug request the other location to transfer it. We told them that and they said sorry not sorry. She was nice enough to say there was an over the counter alternative. I said yes I know but I want my rx. She then went on to tell me there was no difference at all. I was annoyed to say the least. I asked her to get the alternative and ring it up for me. She said I would have to come in because it was on the shelf. I asked her to guess about how much it was, knowing it was around $60 for a 30 day supply. She estimated $50 and I said okay how much is my rx. A few clicks and it hit her...1.94 for 90 days. I get my doctor to write the script for a reason. This simply added to my frustration. My past bad experiences they tried to help. They did everything they could to right the wrong. That is all I ask. My past reviews would of been a 3 but I didnt review them because I feel they can never win. Well this was the it! My Negative review is here to stay. Get it together pharmacy staff. At least make it look like you are trying. Perception goes a LONG way in customer experience.

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UMEKA JOHNSON-HART

This pharmacy is HORRIBLE. They are sloooowwww as hell, incompetent and rude. Ive been living in the area 13 years and this has been my pharmacy since they opened. I HATE getting my prescriptions filled here. Its utter chaos every single time. I always try my best to go to another location when I can but since this is the most convenient to my home, Im kinda stuck. Several times I have gotten phone calls telling me my prescription was ready only to get there and it was not. Even if I arrived the NEXT DAY. Several times, I have been given the wrong prescription. Several times Ive been given one of my prescriptions which is a compound and it was not mixed. Other times I have been told that they have my prescription in stock only to get there to pick it up and was told they had none. The pharmacy lines inside and in the drive thru are ridiculously long and none of the staff seems to care. If this location was a prescription only store that did not sell merchandise, they would have been out of business a long time ago. They are in serious need of an overhaul!

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Sam Kendall

I feel bad for the pharmacy staff. They looked stressed. CVS management really screwed them and their customers. After realizing my wife dropped my sons RX at CVS instead of Walgreens I knew I was screwed. I showed up and the line was about 6 cars back. I should have known better but I jumped in the outside lane and sat there for 20 min and witnessed customers losing their minds screaming "I dropped my RX off 6 hours ago!! Why would only half be filled?!!!" Another woman got out of her car and started screaming at people to back out so she could leave the line "I NEED YOU TO BACK UP!!! IM SICK AND MY DAUGHTER HAS TO GO TO SCHOOL IN THE MORNING!! I CANT BE WAITING HERE ALL NIGHT!!!" So after watching this circus I noticed I got passed a few times and the lady in the window pretended like I was a ghost. I finally hit the call button and she said I was in the wrong line and Id have to go back through or come in. I decided to come in and found about 10 people ahead of me. CVS management really sucks. Dont go here!! I

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David Foran

My patience with this CVS location has come to an end. I moved here from north Austin and that location was the best. This location is a bunch of clowns. I dont care when they say it will be ready, add an hour or so on top of that. If you go there in the early evening between 5-9 be prepared to spend an hour there. My wife and I get the same prescription every month, never charged the same price twice. I phoned in a refill by calling this location. When I showed up they looked in the computer and saw that it was filled at our old location, rather than fill it here and have the other location put theirs back in stock she laughed at me and shrugged her shoulders like oh well thats your problem. Time to try the Walgreens across the street.

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Thelma Gutierrez

Bad experience with manager on duty ..Deana Farrow .I had a return from a different location I payed cash i returned 1item at register lady marked the whole receipt so this location would not help me even after I had the other manager from store I purchased tell her that receipt when scan will show what was returned after she told me there was no manager on duty she then said she was in charge followed by no i cannot return with my receipt showing i payed cash 5 hours ago ..worst costumer service!! I will now have to go to original store incovinience because she just refused to help I will complain to who ever else i need to complain there was no need to handle this like she did.

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