Jaguar West Ashley

Category:	Jaguar Dealer
Address:	1511 Savannah Hwy, Charleston, SC 29407, USA
Phone:	+1 843-852-4000
Site:	jaguarwestashley.com
Rating:	4.3
Working:	7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 8AM–6PM Closed

Location

Photos 26

Reviews 4

Yoshisha Smith

After having been a member of the Lexus family for over 10 years, I decided to purchase my first Jaguar. My first experience having to receive car repair done to my XF was not what I had expected of Baker Jaguar. I had no choice but to rely on Baker to get my car back up and running correctly because it is the only Jaguar dealership in my city. I left my car to receive the necessary work only to be told a loaner was not and would not be available. I was without my car for 2 days. I received my car back (noticing it had not been test driven based on the mileage) after the second day and drove it a few days only to discover the same problems were still apparent. I called the service person who was very apologetic and was told to bring my car back to Baker Jaguar. I did take my car back and was apologized to a couple more time by the service rep. This time I was told that Baker Jaguar doesnt like when their customers have to return for the same problem and a loaner would be provided to me. I waited about a hour and surprisingly I was given a loaner. I kept the loaner for four days (over the weekend) while my car was being inspected to find the problem. A day before I was called notifying me the issue was resolved, I received a flat tire on the loaner vehicle. I contacted Baker Jaguar to notify them of the flat and was told my service person would contact me in the morning to provide a update on my car. I was contacted the following morning and told my car was ready and provided a recommendation to change my filters as they were dirty ($167.00). I made that purchase upon arriving to retrieve my car (which did not receive the complimentary car wash) I was also told I would have to pay for the flat tire and could only purchase a tire with the same sku as the flat tire. I was not happy about this as that tire was close to $300, it was $297 to be exact. While attempting to locate the tire from another vendor, I was contacted by my sales person who stated his manger had advised him that if I did not have the tire within 24 hours I would be charged $100 a day as the vehicle is a loan vehicle and other persons would need it. I was so frustrated because if my car had been repaired the first time, I more than likely would not have had a flat in the loaner vehicle. I paid the $297 due to no other vendors having the factory tire. I have had my car for over 24 hours and realized my eco feature (which was operational prior to my car being "repaired" is no longer working. When I paid for the new tire for the loaner vehicle, I was asked to give it a few days to see if the eco feature would become functional as the car was disconnected from the battery during the repair. Im just waiting now to see if it will eventually start working for me because I truly do not want to go back to Baker Jaguar. All in all my service representative was sensitive to my needs and apologized because of my experience but I truly regret switching from Lexus to Jaguar. The service received is truly a big difference and I will absolutely tell all my military coworkers and friends about this horrible experience.

Scott Harris

I purchased a 2017 F-type SVR and everthing whent fine. But things went bad when i talked my wife into buying a new Jaguar from Baker Motors in West Ashley. My wife and i picked up her FX-S, when we got it home we notice the car was full of scratches. So i contacted our sales person and returend the car to be fixed. When i brought the car back i went over were the scratches were and i also ask Baker Motors to make sure ther would be no swirl marks on the car when buffing out the scratches (especially it bening a black) and very noticeable. I received a call around 10am the next day, saying the car was done and ready for pick-up. I thought that was fast, but i headed back to Baker Motors to pick it up. When i got there i looked the car over and i could not believe any one in their right mind would say this car was fixed and done. Still had most of the scratches that i pointed out when we droped it off, swirl marks all over one side of the car and rubing compound in the cracks. I was also told that this work would be done by Baker Motors but was sub out to a local shop. I should have know better i own a few classic collector cars and the shop that works on them will take at lease 12 hours or more to detail a vehicle. So after noticeable disappointment when looking over my wife brand new Jaguar. The sales manger came out side to talk to me, he told me to leave the car again . I asked him why, it was not done right the frist time and the car looks worst than it did when i drop it off. I told him i would prefer to bring it to the shop that i have worked knowing it will be done right. So he looked at me for a minute or two !!! and basically his solution was to give me a free tank of gas!!!!! At that point i came a little un-glued. A tank of gas realy come on that the only thing you can offer, keep the $30 all we wanted is the car to be fixed right the frist time, not much to ask when buying a new car. So would i ever buy a car from Baker Motors again, hard to say. But at this point no.

Alan Dutil

HORRIBLE EXPERIENCE! I needed a simple coolant level sensor replaced to eliminate the warning light on the dash of my 2008 Jaguar XJ8. The service associate told me theres a $115 diagnostic fee but would be waived if I chose to get the service done. I knew how much the OEM sensor cost and knew how relatively easy it was to access it so I agreed thinking the repair cost would be around $200 between parts and labor. When I was quoted $560 I almost choked on the complimentary dried out, stale cheese danish in the waiting room. I understand owning a Jaguar can get expensive and any dealership service is pricey but this was ridiculous! After I told the service associate it sounded extremely steep for a $100 sensor (max) and was out of my budget I declined the service, he was extremely rude and short with me. To top it all off my checkml engine light was on when the car got back to me. Coincidence? Sabotage? Who knows. Basically I spent $115 for a basic car wash, stale danish, and horrible customer service. If your Jaguar/Land Rover needs service and is out of warranty STEER CLEAR OF WEST ASHLEY JAGUAR & BAKER MOTOR GROUP unless you have money to burn and enjoy being treated like uneducated trash.

Elicia Thompson

I couldnt be more excited and happy to be a customer back at Baker after Ive bought my second car from them. John Lynch was great to work with! Easy going, great attitude, and made this process easy and simple! Ashley the manager at Jaguar was also very sweet and made the buying experience wonderful and took care of any questions I had and Tyler with finance had the paperwork and numbers ready to go. . Not to mention, the service team is also amazing with questions I had. Truly a great experience once again, and I value that they take pride in their customers and making sure theyre happy when they walk in- and out the door. Thank you Baker Motor Jaguar Team!!