AT&T

AT&T, 4030 William Penn Hwy, Monroeville, PA 15146, USA,

Category:	Cell Phone Store
Address:	4030 William Penn Hwy, Monroeville, PA 15146, USA
Phone:	+1 412-856-9540
Site:	att.com
Rating:	2.7
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 11AM–5PM

Location

Photos 7

Reviews 21

Rahul B

Wish could give them zero or even negative stars. Been to many att stores across multiple states/locations in all these years, this one takes the cake in being the worst in customer service. We waited for nearly an hour on a Saturday evening, it wasnt a very crowded store, may be 4-5 folks ahead of us. Only 3 associates were attending to the customers, the other 3 were just standing, gossiping giving each other company. We decided to leave the store after an hour as we were still not sure how much longer we needed to wait. Waste of time.

Alec Hydock

Horrible... I got a late return authorized by customer service but the manager was very rude and said she wouldnt accept the phone into HER inventory. She said the return was up to her discretion and she wouldnt do it even though customer service said the return should have been accepted. Then I tried to call to get the name of the manager that we spoke to but the kept screening my calls and even hung up when I finally got a hold of them. If you expect them to work with you DO NOT go here...

P.K. Design Lab

Terrible. Just terrible. My wife and I waited for nearly 20 minutes and were ignored by ALL 3 people working there. There were two other people being helped prior to our entry, but not even a glance was given to us while we waited. After nearly 15 minutes, two older couples came in and they were promptly checked in and told they would be helped in a few minutes, while WE WERE STILL IGNORED. Thanks for the service AT&T monroeville, really made it worth my while.

Victoria Bush

I visited this AT&T store today to have a new SIM card put in my iPad. I was greeted at the door and after it was established what I needed I was introduced to a young man named Brian. Brian was polite and efficient. I had all my needs met in less than 10 minutes. I noticed that all other customers that entered the store were treated in the same manner. I highly recommend this AT&T store for customer service and quality.

A Private User

Stopped in to buy an accessory and 2 guys were waiting on customers ... 2 girls were chatting with each other and when I approached to have one of the gals direct me to the accessory I was looking for they told me as I approached them "Someone will be with you shortly" ... 10 minutes later ... theyre still chatting and I left in disgust. This store has a problem.

Jonathan Ball

My girlfriend and I were here twice in the last 3 months.. Horrible service.. Smart a$$ comments to me.. Attempted to sell an overpriced product.. We literally left this store for the one in waterworks. They were so great we purchased extra products there.. Stay away from this store in Monroeville!!!

Kathy Henkel

The worst customer service ever in all years with ATT ! Werent courteous, friendly or helpful....they ( CODY H ) did offer ATTITUDE, LACK OF INTEREST AND OUTWARD APPEARANCES OF BEING INCONVIENCED! All I wanted to do was exchange and upgrade an iPhone I received for Christmas.

Jay F

Service sucks We went in for an issue and waited an hour while 4 guys giggled and played on their phones. We were skipped over other customers. When there were no customers left, we confronted them about being ignored. Their response was "how can I help you?"

Davina Marie Smith

Between not knowing what they are doing, to an attitude problem....your chances of getting someone that know what they are doing is only 50/50....but get the wrong person & Im sorry to be you.....

Yan Gu

This is a really bad place! Although most of the ATT stores are aweful. The representatives never respond you, and ask you to make a call on yourself. If so, why do they hold such a place??!!

Allie Frownfelter

Waited over an hour and a half just to talk to someone. Then, they messed up my plan so I have to go back in. Clearly everyone wanted to go home.

Joe Schneider

Good service, the staff is helpful. Was shocked they werent able to change caller ID for a business mobile line. Weird.

Alamir Alsakka

Worst customer service ever. Very unprofessional especially the manager her name is sara avoid dealing with them.

Greg Land

Doesnt stock HTC devices and gave me information that was shown to be incorrect via AT&Ts own website.

Chris Detar

Nice staff but their hands were always tied when I needed something.

Tech King

Andy was very helpful and made sure we were talking care of