Verizon Authorized Retailer, TCC
| Category: | Cell Phone Store |
| Address: | 1211 Blakeslee Blvd Dr E, Lehighton, PA 18235, USA |
| Phone: | +1 570-818-4370 |
| Site: | wirelessnationusa.com |
| Rating: | 5 |
Location
Photos 1
Reviews 12
AS
Ashley Marie
NIGHTMARE! - We were promised $650 per line when turning in our old phones and switching to Verizon from Sprint. We switched on October 25th 2016 and are still calling in every 10 days to argue and plead our case for getting our $650 gift cards. We still have yet to receive any compensation from verizon or 1 consistent monthly bill, 3 LINES IS COSTING ALMOST $300 per month! After a documented chat session promising our $1,950.00, all of our submission IDs, website tracking numbers, fed-ex tracking/shipping info we still have not received any compensation or a guarantee that we will! ALMOST 6 MONTHS LATER AND I STILL DO NOT HAVE THE $1900 I PAID SPRINT FOR OUR PHONES THAT WE MAILED INTO VERIZON AND FOR THE CONTRACT TERMINATION. TOTSLLY DISGUSTED WITH EVERY REPRESENTATIVE THAT WEVE DEALT WITH THUS FAR. THE BEST PART ABOUT THIS SCAM IS THAT WHEN YOU GO INTO A VERIZON STORE THEY ADVISE YOU THERE IS NOTHING THEY CAN DO AND THAT YOU HAVE TO CALL THEIR 800 NUMBER. WHAT A JOKE!! RUN RUN RUN RUN AWAY
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Joy Beers
Short story: either incompetent or trying to get you to buy things that you dont need. Long story: a gal Elise advised me to get a hot spot for my house to broadcast wifi from my phone because it was "free". I told her that I wasnt sure that I would use it and she said that since it was free there was no danger if I used it or not. Well it turns out that it costs $10 per month for two years to have the hot spot and if you cancel you get charged a couple hundred bucks. On another note: read the contract before you sign. What they say doesnt mean anything. Verizon will hold you to the contract regardless of what their employees told you. Also while I was there, two other customers came in: one to complain about his bill being greater than promised and the other to complain that something that what she bought was not doing what it was supposed to. There was no resolution for either of them or for me. They take your money and you get whatever they give you whether it serves you or not.
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Lobo Owens
I walked in and I could see that the two workers were busy assisting customers. I walked around the store and looked at display models for roughly 10 minutes. Not once did either worker acknowledge my presence. It would have been nice for someone to say, hey we will be with you shortly or just something that says, I know youre in here and we will be with you as soon as possible. Not a word was spoken. I left. In my opinion, not the greatest of customer service skills.
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Victoria Hall
The customer service in this location is amazing. Whenever I come in theres always someone ready to greet me and offer help. they are very educated on their cell phones and breaking down the information. Ive brought my phone in several time with questions and id much rather come to the store than call the 611 number. overall appearance is clean and well taken care off and the employees are really great.
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Katherine Ballenger
Do not go here!! They screwed me up so bad I had to go to 2 different locations and make several phone calls , including return to the store. It took several months to straighten the mess out they created. They also mis informed me and now I will be paying for it for the next 2 years.
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susan greene
This store had the most helpful and polite staff i have ever encountered and I have been in alot of verizon stores. Nikki was great and went above and beyond. thanks for this store
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Ashley Rutecky
Great customer service! Very clean Store. Manager Ellie is so friendly and works with her team. Thanks for all your help
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Luke Parker
Came in with phone issues and the manager ellie took care of every problem, very friendly and professional service
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Donna Hohman
Awesome girls!!!Fantastic help. Nikki and Ellie are wonderful.
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Rachel Heintzelman
Very good service nice people
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Derek Megger
Great staff and service
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Dinker Smith
Sales people are great