Jared The Galleria of Jewelry

Category:	Jewelry Store
Address:	8522 E 71st St, Tulsa, OK 74133, USA
Phone:	+1 918-307-0867
Site:	stores.jared.com
Rating:	4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 10

Reviews 4

Jennifer Chance

My center solitaire with small diamonds around was purchased from an out of state fine jewelry store that was custom made & I have my wedding band (Jareds diamond band) soldered to it. So because they are soldered together, when I take my band in for an inspection required every 6 months obviously they have my solitaire as well. And it has been 3 yrs with my rings and never any problem. This past Fri, I took my rings in for the inspection where the very next day a diamond had fallen out of my solitaire. I took it in to have it replaced where it was then set in too deep. Took it BACK in and again, later that night ANOTHER diamond from the OTHER side had fallen out! I took it back in today and 5:30pm was called and asked to not come in at the scheduled time but to give them a couple more hours. I went in at 7pm where the jeweler met me looking distressed and he said that ANOTHER diamond had fallen out which makes 3 in 3 days. I asked to see my ring and it looks like the areas where the diamonds that were missing were crushed but I am not sure & not a jewelry expert. Should I be worried about the competency of this guy at this point??? He told me tonight to come back tomorrow that he could fix it but that "the ring is a machine made ring" and that is somehow the reason for his troubles. I adore my ring and I dont know what to do at this point but I am WORRIED THAT HE IS DESTROYING MY RING. I feel like its being degraded the more he touches it the worse it is getting. Should I be concerned and drive in before they open to say HALT? Not to forget to mention that yesterday when I had to bring my ring in to have the diamond reset since it was set wrong I heard the jeweler ask the salesgirl in the shop area with me standing just outside "Why is she here AGAIN? What does she want now?" where the girl answered "She wants you to do it right this time". I asked the manager Bill (tulsa) today to NOT HAVE THE SAME JEWELER (they have 5) work on my ring because he has done terrible so far!! But tonight... I see it is the very same guy everytime. I wish Bill would have respected my wishes and had someone else fix what the guy cant seem to get right. *I am beyond frustrated. UPDATE 3/8/13: The side of my ring after having it in the "shop" 4th time since last friday is completely dinged up & diamonds are not in a straight line. Art (the general manager) said he could ship to a laser guy to attempt to fix. I asked him repeatedly if he would ship to Kent Gable in Chandler, AZ since he made my ring and he simply siad no. I DID NOT RECEIEVE ONE SINGLE APOLOGY for this entire ordeal. I don;t understand how a person can trust a BUISNESS to inspect a ring that is soldered to an engagement ring and completely destroy someones property & have it only get WORSE EVERY SINGLE TIME until literally the entire side (which wasnt even the initial side) is destroyed with NO RESPONSIBILITY. I was given back my ring because I felt unsure about the competency of their laser guy and wasnt told a place it was going or a time frame and honestly this was a custom ring not a commercial ring and simply NO LONGER TRUST THEM. I will have to contact BBB and file a claim on my insurance since Kent in AZ says he may need to make an entirely new ring altogether. He says that the guy was most likely not sure how to not only work with the style of my ring but also trying to make commercial grade diamonds set right in a ring w higher quality diamonds that set better and dont fall in. Still no apology which baffles my mind.

Lizzy Basden

My fiancé and I found a setting online we loved for an engagement ring. It was marked at a deep discount (67% off). We were so excited to find such an opportunity at a dream ring. We drove to the Tulsa location to place the order, just because we wanted to do that kind of transaction in person. They ordered it, we made the payment in full, and we were told the ring would be in in about a week. 3 days later by EMAIL we were notified the order had been backordered, and then a day later our order was canceled and the money was refunded. Obviously emotions were high so we cooled off and calmly went into the store to see if there was anything at all we could do. The employees were genuinely so helpful and did everything they could. But the best Jared Customer Service would offer us was a $175 gift card to the store (and if we didnt find something that day we couldnt keep it). The closest thing to what we ordered was about $1200 more than what we paid. I was impressed with the employees customer service, and I felt they did everything they could. I was very disappointed in corporate customer service and their communication with us. I still recommend Jared to others because I do feel the sales people did everything they could do for us.

Mayra Rivera

Well, here is my horrible experience with Jareds. And apparently I am not the only one who has had a terrible experience with them when it comes to missing diamonds. I took my engagement ring for inspection and cleaning so my warranty can continue, and I also took my wedding band which we did not purchased from Jareds. It was the first time that I got my wedding band cleaned. The guy who took my rings reassured me that he was going to inspect them and clean them. He inspected them and everything was fine. Once he cleaned them I put them in a small bag, since I have a cut on my finger and cant wear them until it heals, I go home and take them out of the bag and one diamond from my wedding band is missing. I called them and they dont want to be responsible for the missing diamond. I went to see the manager and he said that since my ring was not purchased at Jareds they cant take responsibility for the lost diamond. I gave them my rings and I expected to get them back the same way and now they advised me to pay for a replacement and fix their mistake.I made the mistake of trusting "professionals" and now I have a devaluated wedding band.

Kelsey sandlin

Finding the perfect ring was beginning to feel impossible. I was feeling hopeless and at the verge of giving up. One of the sales associates saw that I was having a hard time and came to my rescue! He asked me what exactly I was looking for and what my price ranges were. He didnt just show me one ring and demand that was the one I needed. He had a selection of the ones he thought I would prefer. He also shared his thoughts on which was best for me... and I happily agreed! Not only will I recommend Jared to my friends but the sales associate Frankie Armijo! He went above and beyond for me! Not only was he doing his job but he was enjoying it too. I hope he is recognized for his amazing help! He will never know how special he made the experience for me! Thank You Frankie! You are a Blessing from God a great salesman also!