The Bridal Boutique

Category:	Bridal Shop
Address:	3700 W Robinson St #144, Norman, OK 73072, USA
Phone:	+1 405-801-3377
Site:	bridalboutiqueoklahoma.com
Rating:	3.4
Working:	10AM–6PM 10AM–6PM Closed 10AM–6PM 10AM–6PM 10AM–5PM Closed

Location

Photos 22

Reviews 5

Cari Griffin

Please consider where you want to spend your money, and which businesses you want to support. Alex and her staff measured me incorrectly, and I received a dress two sizes too large. I have medical records to prove my weight has not fluctuated for the past five years. I tried to get Alex to look at pictures and videos seeing as I live in California, and she was a broken record saying, Even if she were to look at pictures or video, she does not know what I want her to do for me because I agreed to this dress size on the purchase agreement. I am not denying that I agreed to the size when they gave me their professional opinion. As a doctor without any knowledge of wedding dress sizes, of course I would agree to what I thought were professionals measuring me for my wedding dress. Why wouldnt I trust them? It is their job. I even had two alterations people and a wedding dress store provide me with their measurements, and they suggested the same dress TWO sizes smaller than what the Bridal Boutique measured me. The alterations people even said they would not be comfortable altering it as it needed so many alterations. They were afraid they would be unable to make the dress look like it was originally intended. I cannot make this stuff up. Alex could have said any of the following, such as she is sorry things turned out this way, that she would at least look at the pictures and see if there was anything she could possibly find wrong in the order on the manufacturers side, or that she really wanted me to have a good experience and be happy so she would simply look into the matter further. Customer service is not defined as having a great selection of dresses, employees being nice and quiet in your presence, and letting you have kids in the store as listed in various reviews here on Yelp. Customer service is truly putting the customer first. Customer service is listening to the customer, and trying to figure out what went wrong so that maybe you can offer a solution whatever it may be. Customer service is actually caring about the consumer because you are a good person, and want them to be happy. As a consumer, we have the choice on which businesses we support, and I would not suggest Alex because she doesnt give a flip about you once she has your money. The best part is Alex doesnt even bother to hide that she does not care about you. It is almost comical! You can read about other similar experiences people had here on Yelp. Do yourself a favor and get measured professionally at a third party store, and you can go to Bridal Boutique to enjoy their awesome selection of dresses. But then take your professionally obtained measurements, and the dress information to ANOTHER STORE because you can have wedding dresses ordered at any store who carries the brand you want. Alex may have great taste, and a great selection, but ultimately she only cares about money. Oh and if you need a brand new Penelope dress by Watters with ivory lace and ivory underlay in size six, please let me know because I have one I need to sell. Just three months old, and only been tried on twice.

Whitney Olivo

At first, Bridal Boutique was helpful, and Erin was wonderful to work with. However, when they received a large amount of money for my dress, the service declined. I ordered a can can after my dress came in and when I went to my fitting, the seamstress said there was no way it would work, because it was HUGE! The manager at Bridal Boutique told me that it was a "one size fits all" can can, but there was a drawstring so it was very bunchy at the waist making me look bigger than I actually was. When I called to talk to her about returning it, she was very rude with a know-it-all attitude. She should know more than me about this since she is in the business. She should know not to order a "one size fits all" for a girl who is petite. She said there was nothing she could do for me except trade it out for the one in the store thats been tried on by hundreds of other brides. I tried that one on when I originally tried the dress on and they clip it for you so theres no way to see if it truly fits. I was blown away by how hateful the manager was. I have never written a bad review about anyone or any business before, but I feel like its important to let other brides know what the service is like after purchasing the dress.

Aly Mays

When imagining my wedding planning, every future bride hopes for a stress free experience. Thats not always realistic, but I am thankful to say that picking my wedding dress was that stress free experience I always dreamed of. And that is because of the wonderful Bridal Boutique in Norman! I had tried on dresses at a few other places in the OKC area and The Bridal Boutique made me feel relaxed and excited. Im not the skinniest lady and trying on dresses made me feel self conscious, but The Bridal Boutique made me feel incredibly comfortable. They had a beautiful dress selection and the dress I ended up deciding on was the dress of my dreams. Each time I went back into The Bridal Boutique, the staff remembered me and made me feel so welcome. It was the nicest thing to walk into the store to pick up my dress and hear them say, "We are so excited to see you in your dress again!" I just love the staff, the boutique, the experience they provided for me. It was amazing. I HIGHLY recommend using The Bridal Boutique to select the wedding dress of your dreams. I cant thank them enough for making this experience the best I could have ever imagined!

A Private User

The service was awful. Jenny, was not friendly and acted as though I worked for her. This place had the dress I had been wanting for a long time. It was the only place in OKC that had it to try on. Once in the dress I fell in love. Jenny did not help me zip or button up the gown, she did not ask me about what I liked it. She was very unfriendly. I ended up going back to the first place I found and had them order the dress for me. If Jenny had been nice and helpful they would have gotten the 1700 dollars I paid for the dress, sadly she acted as if I was dirt. I hope they find someone to take her place because she was just awful and I didnt deserve to be treated that way. She made me feel so uncomfortable. The first place ordered the dress and charged me 60 dollars to take off inches while The Bridal Boutique was going to charge me 100. Why the difference if the designer is taking the inches off? Shouldnt that be the same? The place I ordered from gave me 10% off of my dress as well. I hope if Jenny is the owner that she changes her attitude FAST!

A Private User

When I went in to the Bridal Boutique it was all smiles and yes maams. I was very impressed with the service. However, after they had the money for my very expensive dress they were much less accomidating. If fact they were very rude. I left a message for four weeks in a row for the owner/manager to please call me back as my dress had not arrived yet and my wedding date was fast approaching. She called me back-19 days befor my wedding! She stated that this was not her problem/fault. She did, however, fail to mention thatshe had been leaving messages with a consultant that was no longer with the company I had ordered my dress from. Now, 9 days befor my wedding, I am out $2,000 and still have no dress. It may or may not arrive this week I was told. The good news is that I can have the sample dress for full price if i need it! The woman who owns this company is unprofessional and unwilling to accept responsibility for her mistakes.