CLE bride (By Expressions)

Reviews 4

A

A Private User

Its your big day, it should be perfect - dont chance it on shoddy service from Expressions Bridal. Im willing to give places the benefit of the doubt, everyone has bad days or really busy days, were all human after all. Unfortunately, every time Ive been to Expressions has been a bad day for them. I never post a negative review until Im sure theyve earned it. First time - our service was fine, but while we were leaving style choices for bridesmaid dresses at the counter we overheard a bride discussing her bad experience. She ordered a veil through Expressions, paid in full, then never received the veil. She said shed called many times about it. Her big day came and went, still no veil. She was in the store now because she wanted the veil she had paid for. We didnt stay to see how it worked out, but does it really matter? Point is, she walked down the aisle without the veil she ordered. Second time - our bridesmaids are spread throughout the country, which can make logistics difficult. They all got fitted at Expressions, ordered their dresses and then waited for delivery. Most were delivered in reasonable time, though all of those dresses will need serious alterations. Expressions didnt have the exact dress in store, so they gave us one they said was similar fit to our chosen dress. Apparently it wasnt similar enough, although you would think the measurements taken by professionals would have allowed us to order the right dress sizes. THIRD time - One of the bridesmaids has yet to receive her dress. Expressions called to verify her address before they shipped it, which sounds like a decent attempt at service. Three weeks later she still didnt have her dress. They called her again, leaving a rather snotty message about how they had her dress sitting in their store for over a month and she needed to verify her address before they could ship it. The bridesmaid called right back and explained while she was happy to do so again, she had already called weeks before. The sales clerk brushed her off, saying "these things happen". Really? You lose or dont file important information, like which address to ship a dress to, more than once? The selection is great and it is a pretty boutique. Most of the sales girls are pleasant, and Im sure they arent maliciously messing things up. However, three strikes youre out. Service is so important and extends beyond a nice sales girl, especially in the wedding industry. Its too bad Expressions cant figure that part out. Brides: try things on at Expressions, then order somewhere else.

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A

A Private User

I went to Expressions Bridal & Formal out of shear luck looking for a Jacket to complement my dress. Please learn from my story and DO NOT GO TO OR TRUST THIS STORE! THEY ARE RUDE, UNORGANIZED AND UNPROFESSIONAL. I live over an hour away and it was a month before my wedding. As luck would have it I found the jacket. Though it was a bit confusing working with one of the store employees the overall service was enjoyable. One of the first questions I had was can you ship? they said Yes. We had to send the jacket to a seamstress because their vendor could not get the jacket in time. I was told that the price would be the exact same, we just had to buy fabric. Which honestly was fine as it would be the exact same fabric my dress was made out of. The fabric would reach the seamstress in three days and I would hear from her. Its a week before the wedding and I still have not heard from her or the store. Just in one day alone I had to call the store not once; but over three times each time I was told they would call me back! the $40.00 jacket is now over $70.00 and they will "NOT" ship it to me. She then told me a story about how they some how LOST dresses for ANOTHER customer through the mail! It is not difficult to send a package with a tracking number on it. Somehow I have to find over 2 hours of drive time less than a week before my wedding to go and pick up the jacket. I understand things happen, but be polite to your customers when talking to them understand that you made a mistake and work with them to fix it. This was not the case with Expressions Bridal & Formal. When I asked about the price differences Her exact words were "were not making any money on this and you can pick it up sat. or get a refund". They could at least be polite, and work with me in some fashion. The only option that was given to me was to come and pick it up or get a refund. Seriously?! Less than a week before my wedding? that is the customer service you will find at Expressions Bridal & Formal. I am convinced that they completely forgot about the jacket. Dont let them forget about you and your purchases.

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A

A Private User

This place is AWFUL! I went there because I fell in love with a red wedding dress (Da Vinci 8220), and I made the two-hour drive there knowing what I wanted. I ordered the dress in a size 14. They told me that a size 16 was several inches too big for me and that a 14 was just about a half an inch too small, but a 14 would probably be fine and would be much, much cheaper to alter than to take in a 16. So, I believed them. Almost 7 months later, the dress comes in. I go to try it on, and I had even LOST about 10 lbs., and the dress was drastically too small. They told me that there was no way they could send the dress back, but that their seamstress would take out the zipper and make everything okay. Red fabric and all. They told me to come back in October and have the bustle put in and the laces put in. I called there yesterday at noon and left a message asking when my appointment was for today on their voicemail because they NEVER answer the phone. They NEVER called me back. I go there right when they open today (and I was about ten or fifteen minutes late because of terrible weather), and they call ME when I’m five minutes away to tell me that their seamstress is only there before the store opens and has already left. They told me I will have to reschedule. Not only do I live two hours away, but I am a medical student. I have no time to play phone tag and alterations games. So, not only did they order me a dress that is much, much too small and not offer to send it back and make it right, but they told me to wait until two months before my wedding so that they could alter it, and they failed to even have their own seamstress make this disaster right! They have now left me with absolutely no time to fix this disaster! This is not even an ivory or white dress that you can match easily with any old fabric and any old seamstress! I spent close to $800 on a dress I’ll never be able to wear!

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A

A Private User

My advice would be to make sure that your order is correct, but even though my bridesmaid did that, and the incorrect dress was STILL ordered and delivered. Dont get me wrong, Im not a "bridezilla" or anything, but for this to happen is completely unacceptable. There should be enough procedures in place to ensure that this doesnt happen in such an important situation. Before you purchase anything here, you may want to come up with a disaster plan in the event that they fail to complete your order correctly. Also, I never got an apology from Expressions. I feel like that proves that this has happened before and will continue to happen. **REVISION - Yes, Expressions sent me an email apology. AFTER I reviewed them on Yelp and Google. They have now asked "friends" on Facebook to positively review them on Google for $10 off a purchase. Good service would warrant positive reviews. What I also "failed to mention" was that when my bridesmaid told the woman from whom she picked up the dress that the dress was incorrect, she was told there was nothing that could be done. HAD I NOT CALLED, nothing would have been corrected. ABSOLUTELY should the correct dress have been ordered and rushed by Expressions. This is merely COMPLETING THE ORDER as it was originally placed. Its a good thing my bridesmaids ordered their dresses early enough for this COMPLETELY AVOIDABLE situation to be corrected. The associate failed to rectify the situation with the bridesmaid the day of pick-up, which is the only reason why I had to contact Expressions and write this review.

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