American Freight Furniture and Mattress

Category:	Furniture Store
Address:	725 Hebron Rd, Heath, OH 43056, USA
Phone:	+1 740-522-3333
Site:	americanfreight.us
Rating:	4.2
Working:	12–8PM 12–8PM 12–8PM 12–8PM 10AM–8PM 10AM–7PM 12–5PM

Location

Photos 15

Reviews 13

Max Rentz

I think of myself as frugal and efficient. I do not like to waste time. So I was not looking forward to shopping for a new sofa, after the granddaughter moved out and took our old sofa with her. I Googled "furniture stores near me" and then found myself looking at sofas and loveseats on the AMERICAN FREIGHT website. An hour later I was meeting Tim and Ken in the store. It took my wife and I about 10 minutes to decide on the PUFF MUSK SOFA AND LOVESEAT. Tim scheduled delivery for later that afternoon. The delivery guy and gal called before they came, and completely set up the furniture in the family room from its factory wrapping. These guys were as personable as Tim and Ken. Now that weve had the sofa and loveseat for a few hours, I must say we really LOVE it. It is so comfortable to sit on, and although soft, the seat cushions are firm enough that it is not hard to get up from (as is the case with so many sofas). I am looking forward to my first nap! When my current recliner gives out, I will be replacing it with the matching one from AMERICAN FREIGHT.

Bruce Hornbeck

First of all they said they would call 30 minutes before they delivered my furniture, they didnt. Then I thought they would set it up, they didnt. Then the next day when I went to set it up, all the screws and bolts for the bed were missing. Ken, the assistant manager told me he would bring them to me. He didnt that day, so I called the next day. Once again he promised he would bring them, to this day they still havent brought them. I will not return to this store for anything else and dont recommend you do either. Obviously all they care about is the sale. Terrible customer service. Since my visit I bought a 1200 dollar leather sofa and a 600 dollar matching recliner from Value City Furniture. Way better service.

alan leasure

We purchased a couch a year ago from the store. We had a horrible experience with the initial manager at the time. At that point, I would never have went back. We had an issue with the couch that we bought and i called in fully expecting to have wasted my time and the money we spent. Initially we talked with Ken who listened to what happened and spoke with Tim, the manager, who advised us that not only were we were able to get the couch exchanged out, we were able to get a totally different one. Met with them when we exchanged out the couch and have decided to get another matching couch to the exchanged out one as well. A complete turn around from a year ago and i would highly recommend them to anyone!!

Kim Stump

When I purchased my furniture I was given the wrong stuff but the store manager did make up for that. I have had my furniture for One year and 2 months and its JUNK....the arms, all the wood has fallen out so if u push down on it there is a deep indent so that means if the wrong person pushes on my arms of my sofa and love seat there will be a hole. The store says there is nothing they can because its been over a year. REALLY a year and two months. I spend almost 1,000 and nothing they can do. I WILL NEVER SHOP THERE AGAIN AND WILL NEVER RECOMMEND THIS PLACE TO ANYONE, EVER. THIS IS A RIP OFF IF YOU ASK ME.

Joy Riffle

My husband looked at several furniture stores before we went shopping. He then brought me along to approve or tuned down the choices he found within our planned spending spree. Hailey worked with my husband then with the both of us. She was helpful as we looked at different pieces and she was real-not a pushy sales person. My husband was so impressed with her that we requested to work with her when we were ready to buy. Kudos to Haily for helping us. We also love the furniture we purchased and the bed is awesome comfy, All within our price range.

Mary Carpenter

I have dealt with this store twice. If I were to rate it on the first visit, it would of been hard to even give it one star. The management at that time was horrible. I swore I would not make another purchase there, but it ended up that I was in a bind and went there again. I am happy to say that I am now glad that I did. Management has changed and they were more pleasant to deal with. Thank you Tim Brown for correcting a previous error and making it right. You and Ken are much easier to deal with. Plus you had what I needed in stock!

Angel Andreoli

Terrible quality furniture. I will NEVER buy there again. My couch has protruding staples EVERYWHERE! I cant reach for my phone or remote with my hand anymore if its fallen between the cushions because it cuts me literally cuts me everytime! Not safe to have around children! I wouldnt recommend this couch to a friend if it meant getting a free couch from somewhere that knows how to make them. No wonder they dont accept returns even if its the same day, absolute garbage.

Sue and Doug Snuffer

We went in looking for living room furniture. What I like most is not being pressured into any purchases or a salesman standing/following you around while you are trying to look at the merchandise and make decisions. Everyone was very polite, let us know they were there if we needed any help. Store is clean, people are nice, would highly recommend it. Our next furniture purchase we plan on coming here first!

Teresa Biggie

We went in looking for a cheap mattress for our son who is getting his first college apartment. The salesman showed us all the mattresses and started in the midway range and went down. He did not try to talk us into something expensive. We bought a mattress. They loaded it and we were out the door in 20 minutes. The store was clean and the workers were nice.

arron meredith

Tim the manager was great. Our family encountered an emergency and needed items including a matress. Tim was able to work with my finances, and we walked out with more than just a mattress. Tim would one on one with me, listened, and then suggested viable options for my wallet. I will recommend AFFM to friends and family. Thank you

Nikkie Wheeler

I had bought a couch on the spot and it took them an hour to take the couch to the truck. I had also bought a lap that they had over charge me for because the people where so poorly trained they did even know how to find it on the computer. When I had got everything home one the feet to the couch the screw was striped out.

Kendra Voorhies

This is a very nice store, clean and organized. Tim was very helpful when we were looking for a nice mattress in our price range. We have had issues in the past at a different mattress store, but these guys were great and so honest. Ken help at the checkout and they were both very kind men.

Dylan Goodin

very friendly, very kind, very polite, and very helpful. They helped me find what I was looking for very fast and in a good polite manner. very pleasant but they give you room to look around and help my a decisions. prices were really reasonable and I would highly recommend them.