Longwood Beauty Supply

Reviews 10

HE

Hello There

Today I had the worst customer service experience in my life here. Rude manager. Very unprofessional. I have been going here for four years now. Never had to return a thing, until yesterday because it was the wrong color. Then, when I got home I read online that the hair that I got tangles, sheds, and can only be installed once. So I took it back to get the hair that I normally get. Manager freaks out on me. He never even lets me explain that I want to exchange it for hair that was also the same price. The pack was unused and expensive. I didnt want my money back, but he ignores me, keeps yelling, and does a refund. I dont know how I didnt respond to him and kept my mouth shut. He did the return, I bought more merchandise and as he checked me out he told me to do not come back. Dont worry I have no intentions of returning. I have worked customer service before, so I know that some customers can piss you off and I understood how me exchanging something twice might look. But, I have been coming there for years. I have never once returned anything or stolen anything. I have brought my whole family there to buy your products. I not only buy things for myself from that store, but also for my mother and sister. The same rude, unprofessional manager that I encountered today once hugged me and we took a picture on his new phone. So to be treated like that this morning was shocking. Needless to say I will never be shopping there again.

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KI

kia green

Ive been coming here for over 7 years and in that time Ive became friendly with Kay, Brandy and the manager. I have never had any problems what so ever. My husband and I always joke around with Ms. Kay...she is simply the best. The store has a ton of variety and reasonable with their prices. If I were to move across town I will make the trip to always come here for anything that I need even if its a hour away #loyalty! Love you guys.

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KE

kelly hope

I love this beauty supply they are so nice and very helpful and they always greet you when you walk in that makes you welcome and will come back again and i always catch a sell keep up the good work i am a long time customer. Ms K

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TE

Terra Harper

Helpful, Convenient, and Friendly !!! They have a Good selection!!!

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NE

Neisha Mills

Rude and wont return anything even in new packaging

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SH

Shay Shay

Awful hair store over price rude workers

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TH

The Syiah And Cutie Show

Lots of variety and great sales

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TI

Tierra Rodgers

Needs more friendly service

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SO

Sonia Ferguson

I LOVE Ms. Kay

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BR

Brandy Anderson

Low price

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