| Category: | Beauty Supply Store |
| Address: | 27579 Euclid Ave, Euclid, OH 44132, USA |
| Phone: | +1 216-261-2597 |
| Rating: | 3 |
| Working: | 10AM–7:30PM 10AM–7:30PM 10AM–7:30PM 10AM–7:30PM 10AM–7:30PM 10AM–7:30PM 12:30–4:30PM |
HE
Hello There
Today I had the worst customer service experience in my life here. Rude manager. Very unprofessional. I have been going here for four years now. Never had to return a thing, until yesterday because it was the wrong color. Then, when I got home I read online that the hair that I got tangles, sheds, and can only be installed once. So I took it back to get the hair that I normally get. Manager freaks out on me. He never even lets me explain that I want to exchange it for hair that was also the same price. The pack was unused and expensive. I didnt want my money back, but he ignores me, keeps yelling, and does a refund. I dont know how I didnt respond to him and kept my mouth shut. He did the return, I bought more merchandise and as he checked me out he told me to do not come back. Dont worry I have no intentions of returning. I have worked customer service before, so I know that some customers can piss you off and I understood how me exchanging something twice might look. But, I have been coming there for years. I have never once returned anything or stolen anything. I have brought my whole family there to buy your products. I not only buy things for myself from that store, but also for my mother and sister. The same rude, unprofessional manager that I encountered today once hugged me and we took a picture on his new phone. So to be treated like that this morning was shocking. Needless to say I will never be shopping there again.
KI
kia green
Ive been coming here for over 7 years and in that time Ive became friendly with Kay, Brandy and the manager. I have never had any problems what so ever. My husband and I always joke around with Ms. Kay...she is simply the best. The store has a ton of variety and reasonable with their prices. If I were to move across town I will make the trip to always come here for anything that I need even if its a hour away #loyalty! Love you guys.
KE
kelly hope
I love this beauty supply they are so nice and very helpful and they always greet you when you walk in that makes you welcome and will come back again and i always catch a sell keep up the good work i am a long time customer. Ms K
TE
Terra Harper
Helpful, Convenient, and Friendly !!! They have a Good selection!!!
NE
Neisha Mills
Rude and wont return anything even in new packaging
SH
Shay Shay
Awful hair store over price rude workers
TH
The Syiah And Cutie Show
Lots of variety and great sales
TI
Tierra Rodgers
Needs more friendly service
SO
Sonia Ferguson
I LOVE Ms. Kay
BR
Brandy Anderson
Low price