Amazon@Cleveland

Category:	Electronics Store
Address:	2020 Euclid Ave, Cleveland, OH 44115, USA
Rating:	3.7
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 12–9PM 12–9PM

Location

Photos 1

Reviews 15

Tyler Kresila

Once in the store, the staff are friendly and picking up a package is nothing short of magical. Just scan a barcode on your phone and a door pops open with your order inside. How cool is that?! Knowing theres also now a physical store to return items is great too. The cherry on top though is free next day pickup. I ordered a phone case on Friday and picked it up hours later on Saturday. Amazing! The only issue as people are saying is parking is very limited. I wouldnt hold this again any other business but the experience inside the store is so fast and seamless, we spent more time finding a spot and walking than actually getting the package. Fortunately we parked on the street for free (got lucky) but you might have to pay $2-$3 to park your car. Ill definitely be using this service again but itd be good to consider day and time of day you may be picking up to avoid inconvenience from the parking.

Steve Bloomfield

As a Prime Member, I chose this pickup option because it was supposed to rain on my delivery day, and Ive had really bad experiences with big shipping boxes and UPS home delivery. The downtown University District location is GREAT for Cleveland State Unis , but really poor for everybody else, even downtown residents, because theres almost no adjacent parking. Only three street spots in front on Euclid Avenue, no handicapped parking, or curb cuts, and the PAID lots all cost more than full-price shipping. After checking in at kiosk with my e-mail address, I still had to show matching photo ID, which really sucks if someone else is going to help you out by pickup your item. (a bit paranoid by my thinking) Doubt Id bother returning to this downtown location when my local Whole Foods Amazon lockers are 10-miles closer, with abundant free parking.

Ismael Vega

I guess I cant really rate my experience with Amazon because I couldnt even find a parking space downtown. The CSU commencement ceremony and an indians game was going on and there was absolutely no parking. The only parking that was open was too far away (under normal circumstances I would park far away and walk, but I was in a time crunch which is why I chose to have the package sent there) or it would have cost me $20. I ended up just going home without my package because I had to be at work soon after. I get that they wanted a convenient location (as far as distance goes) for everyone, but unless youre live, work, happen to be downtown, its not really convenient as even on a normal day, its hard to find parking in that area or even downtown for that matter. I wont be using this service again.

Greg Helm

The attendant seemed annoyed at being asked about how it worked. This service is a fantastic new thing, and so when on my first time using it the attendant did not look up and instead just gave a robot response with directions, it was a missed opportunity to score some awesome points. He also didnt respond when I wished him a nice day. Zero response. Maybe he was sleepy or hungover and was trying to keep it together, instead of just being rude, but either way it was not optimal. It could have been an ushering in of a new age for me! An occasion I would look back on as my first time using the Amazon Pickup Store, and remember how amazing and great it was! Now it has stinky attitude smeared all over it instead.

Chip Bradford

This place is the best thing since sliced bread!! I love that I can order something fairly late in the evening and just pick it up the next day at this Amazon location. The app on your phone provides you with a bar code, you scan the barcode at the indicated kiosk and a door pops open with your treasure inside. Returns are easy-peezy -> print out the barcoded label, hand it to the staff person, and keep it moving! If youer lucky there will be parking available right in front of the location. Otherwise, Ive had to hunt a bit for parking... but that is an inconvenience Ill risk to get my items a day early!!

Joshua McDonald

I am a Prime member which comes with free 2 day shipping. Paid extra for one day shipping to location because it was one day ship and I had business in town that day. It has now been 3 days since I placed my Order and I still have not received my package. Went to the store to seek clarification and was told that nothing could be done until i got the email stating it had arrived there. No attempt of support or even an apology. Will not be using this service again. USPS is more reliable, and that is sad.

jillasenal

Dont bother! I tried to use store pick up to expedite my purchase even though it meant going out of my way to get an item that could have been dropped on my doorstep. I had to cancel the delivery and have it shipped to my house since it was still not there 2 days after promised. Poor customer service from Amazon once again. So here it is 5 days after originallty promised and Im still waiting for it to be delivered and its now late again. GET IT TOGETHER AMAZON!

Aleksandr Elesev

Finding a location with convenient parking is the responsibility of the business even if the government screws everyone with poorly managed public streets. There are two parking spots in front and itd be great if Amazon can reserve those for its customers with a 15 min limit. Actually picking up a package takes 20 seconds after you receive the code, so you can leave your car with hazard lights on at your own risk.

Ryan Stargell

Pro tip: confirm your pickup 15 minutes before arriving. This has changed dramatically my shopping experience. This is one of the most convenient methods Amazon has provided. Now we have the flexibility of getting it shipped directly to home, but for people like myself, who live in an apartment with less than ideal office open hours, this has made life a breeze.

Bryan Kosh

Great location and very secure place to pick up packages. I would give it a five star but the parking isnt the best. The best place to park is across Euclid Ave in CSU Lot 21 (pay lot: minimum cost is 2.25 for an hour). The staff on site is also helpful with whatever questions you have about anything.

M Blake

Parking is a little rough, but it is convenient in the aspect you can get your packages earlier than expected and Im also an Amazon Prime member. No interaction is needed with customer service just make sure you bring your smartphone to scan and unlock the locker where your packages will be held

Brian F

Extremely convenient. Try to find parking on the street either by a meter or in a 1 hour parking zone, the parking lot Amazon says is in the back wants $6 for all day, not really worth it if youre only running in for your stuff.

Ricardo Collier

So convenient. The only thing they are missing, is (AMAZON SHOPPING BAGS) ( LARGE, MEDIUM, AND SMALL HAND BAGS). Other than that. Best idea in the world. And with the shopping bags its awesome advertising.

Travis Newton

I mean its an Amazon location so nothing incredibly fancy. Its great that theres one in CLE. Makes returning items easy as well as picking up packages. Parking can be an issue.

Carly Lyons

My first experience at Amazon@Cleveland was excellent! I received great customer service and it was easy to pick up my package. I definitely will use this service again.