CVS

CVS, 5 Indian Rock, Suffern, NY 10901, USA,

Category:	Drug Store
Address:	5 Indian Rock, Suffern, NY 10901, USA
Phone:	+1 845-357-1500
Site:	cvs.com
Rating:	2.1
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 13

Reviews 17

Harvey Winter

I was hoping to leave a message for the manager of this particular CVS but I guess I have to settle for a review. Right now its 320 in the morning and we just came back from CVS that Indian rock. We showed up at 2 AM after a prescription for pain medication has been sent in from the local emergency room for a broken wrist. We waited for 45 minutes while the lone pharmacist waited on a customer at the drive up window, another customer at the counter, and us. Each one of those other customers needed significant and timely insurance information, neither of which they had available. It was only after 45 minutes of watching my increasing frustration did the pharmacist ask the customers in front of me to allow me to go ahead of them. My transaction took a total of four minutes. What I dont understand is why a company as large and, seemingly as intelligent, as a major pharmaceutical chain would allow a single, solitary, pharmacist to be the only professional on staff dealing with computers, insurance information, telephones, drive-up windows, and walk-ins. It seems logical that the one simple thing this pharmacy should be doing is shutting down the drive-up window when there is only one pharmacist on duty. That allows the pharmacist to focus just on what is in front of and not behind him or her. I want to emphasize this was no fault of the pharmacist. This is strictly a managerial issue and I point the blame directly at the people making the decision to keep only one pharmacist on staff at that time running ragged trying to handle multiple points of transaction. If the management wants to contact me about this they have my number in their records. Order for me to post this I have to give it some rating. The one star I gave it his way too generous.

Arif Bey

Stop complaining. Im a former employee, but the majority of you customers are imbeciles. The pharmacy receives prescriptions from the ER, moonlight clinic, and several others... Those of you expecting a corporation like cvs to hire several six figure earning pharmacist are out of your minds... Also, stop calling the front of the store to ask them why the pharmacy is taking so long to answer the phone... you all want immediate service while youre in the store and then want to complain when a pharmacist or pharmacy tech doesnt pick up your call within the first 30 seconds... pick a struggle.. Theres literally no way to expedite a call just because you call the front store or photo lab as a means to try and be connected to the pharmacy so quit...

Jon Hanser

THis could possibly be the WORST pharmacy in the East Coast. Even at 2 am theres a line at pick up and sometime at drop off THey will do EVERYTHING they can to try and block your must have prescription or delay you receiving it ,especially if it s thru Express Scripts. Im on heart meds that I MUST have daily and they blocked me for 2 weeks...I told them I spoke w my lawyer and we were considering action against them. If MBA s want to see the definition of mismanagement, go to RT 59 Indian Rock and walk thru the CVS pharmacy!!!

Eleanor Klev

Pharmacy staff is rude. They Fill the wrong prescriptions and then blame it on the doctor or you. They are going to kill someone with the wrong prescription. I have even called the corporate headquarters. I am going to go to the news media if there are anymore stupid mistakes. They have fgiven the wrong medication to my family members twice this month.

Scott Rose

It was the best ecperience ever...... scott, judy,esther, junaid, brian, guilline are the best staff ever. Always make happy and go the extra mile. Please if you read this shop at this cvs it is the best. Great job guys

Meka ross

go elsewhere there not helpful at all when you walk up to the pickup counter they even acknowledge you .I had to say HI!!! Before they know I was standing there mine you it wasnt busy.

Daniel Johnson

The pharmacy staff constantly makes mistakes. When you point out the mistakes they are rude with you! I went here because the location was convenient but Im done with this place!

Jim H.

Understaffed, slow, staff dont understand customer service. I go to the CVS on Franklin Turnpike in Mahwah instead - completely different - they get five stars from me.

dennis Sheehan

Pharmacy is poorly staffed. They say prescription will be ready for pick-up and is not ready. Dont bother calling. You will be on hold for over 10 minutes.

Amanda Cassara

Understaffed, slow service, slow phone service. I was on hold for 20 minutes and still hung up because I wasnt helped. Ridiculous.

S WS

Pharmacy staff needs improvement. Except for Isaac. Great pharmacy otherwise for all your needs...

E. Wex

Always long lines and a wait. Understaffed, but the staff is pleasant enough.

lureito maldonado

Un poco bueno

smile grossman

Its very convenient for your needs and its open 24 hours

Hershy G

Gr8 staff. But slow process