Category: | Jeweler |
Address: | 39 Raymond Ave, Poughkeepsie, NY 12603, USA |
Phone: | +1 845-454-6360 |
Site: | zimmerbrothers.com |
Rating: | 4 |
Working: | Closed 10AM–5:30PM 10AM–5:30PM 10AM–7PM 10AM–5:30PM 10AM–5:30PM Closed |
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A Private User
Well I had been highly referred to go there. I loved the store. I had dealt with an older rep, when I had first walked in and she was lovely at the time, AS Long as I was buying! I had put something on layaway and unfortunately with circumstances I had to cancel. I had also brought in a bangle bracelet. IT was a hollow bangle about an inch thick, with very intricate scroll work. It needed repair. THis btw is before gold skyrocketed to a higher amount. I was expecting about $50-$100 in repairs the most basically. When I got there I was slammed with over $250-275 in repairs. I was so disappointed. The repair was not that great, u could tell the difference completely, ALso the inside piece that keeps the bangle together, was shortened(I do not know the exact name it is called so please forgive.) I was severely disappointed on many levels. The rep, was like well that is all we could do, and well thats it. For a fact I know it wasnt that short, it was a family heirloom which was given to me by my fiancee. BTW, that woman who did help me,(I remember her name but keeping it quiet, since it is the internet).....ignored me every other time I came into the store and gave me an attitude, Which did leave a terrible impression on me! NOw.......that is the bad review. The good review, is when my fiance and I walked in again. I had wanted to give it another try. That day was our anniversary, we both bought together each other something for a gift....IT was adorable I think anyway. And the rep, I cannot remember her name did make it memorable. Also the owner who was an older gentlemen was pleasant when I had walked in again. But it has been a while since I have visited the store again, here is why...... Since the terrible repair, and also the items we did buy each the anniversary day, Well the anklet completely fell apart, what my fiance bought btw which was 14kt gold with hearts. I will think twice if I want to try again....but hey sometimes people have a bad day? But 2x to have such an experience I do not know. Too bad also, I love the antique and stunning pieces btw.
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A Private User
I met with Kim at ZB Poughkeepsie on and off for a few months on the down low while designing my now wifes, engagement ring. I had shopped around at a bunch of different jewelers or chain store. ZB immediately felt personable and knowledgeable. Kim felt like she cared and was very considerate to my requests and needs. She had answers to all my questions and offered many options. Together we were able to design an amazing engagement ring which my wife loves. The custom Ritani ring came out great. We saw them at the county fair at their booth and all the staff recognized my wifes ring. They said they had just been talking about it and said it was "like seeing a unicorn". Hahaha. We of course returned to ZB for our wedding bands. We wouldnt dream of going elsewhere after how great they had been. It really had a family feel. We were probably pretty picky people in hind sight but Kim helped us find and design two more great rings. My wife got another Ritani band to match her custom engagement ring, and I designed a completely custom white gold and ruby wedding band for myself. We have never felt rushed or pressured. It always felt like we were meeting up with a friend and just hanging out. Its been amazing. I trust them with every dime. Great people and great local business. Thrilled to have been able to give a local reputable business my money as opposed to some mall chain store with all sorts of scandals in their background.
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A Private User
I have nothing but good things to say about Zimmer Brothers! I worked closely with Jocelyn and she helped me with everything that I need when pickin out an engagement ring. She explained all of my options to and worked with me to find the absolute perfect ring while staying within my budget. The ring is absolutely beautiful and I could not be any happier about my experience with zimmer brothers from start to finish! I highly recommend zimmer brothers when looking for all Jewlery but especially when picking out that ever so special engagement ring! They will definitely be my go to whenever Im looking to purchase Jewlery!!
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A Private User
I am so happy with my new jewelry from Zimmer Brothers! After Jocelyn selected a magnificent lemon quartz ring set in silver, my husband dutifully bought it for me as a birthday present. Then I brought in some old, unworn pieces and traded them in for a most generous credit, which permitted me to purchase a unique and beautiful amber/14k necklCe, which is the envy of all! Im going back for more! Couldnt be happier.
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A Private User
Kim Torrens is a fantastic employee, she was able to help me pick out the perfect engagement ring for one of the most memorable moments of my life. She was insightful and knowledgeable about different styles of rings and was able to give me information about diamonds that I didnt even know was important. Zimmer brothers overall is my favorite (and only) jewelry store for many years now. Thank you!!
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A Private User
I needed some repairwork and to sell a couple of pieces of scrap gold. The person first examining my stuff was clueless about a lot of stuff like telling the difference between costume jewelry and 14kt gold. I went to five jewelers that day. They were willing to give me $50 less than the other four places. To add insult to injury they acted like they were doing me the favor.
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A Private User
All my jewelry needs have always been met at Zimmer Brothers. I have bought diamonds and pearls, semi precious stones and even sold a few things that I never wear anymore. The staff is knowledgeable and wonderful. I always enjoy the whole experience so much! Its a beautiful place with beautiful jewelry! What more could anyone ask for!!!
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A Private User
I am buying a wedding band from here. Ask for Brian Mortensen. He is the most helpful sales person I have ever encountered while shopping for jewelry. He is also a certified gemologist and appraiser. I am flying back up from Atlanta to buy my beaus ring because he was so helpful and patient with us.
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A Private User
Zimmer Brothers is fantastic. They have amazing jewelry but this is not the only thing that sets them apart. They give you one on one assistance and help make dreams come true. I recommend visiting the store for any occasion where jewelry big or small is appropriate.
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A Private User
I went there to sell some gold jewelry and they gave me a very low price I went around the corner to a different building that buys and sells and I got twice the amount that Zimmer Brothers offered me
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A Private User
What a helpful staff in searching with me for the perfect wedding present! Id go no where else to find all the special presents needed over the years.
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A Private User
bought a custom engagement ring there and they took me where i needed to go. will definitely go back. honest and knowledgable, competitive prices.
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A Private User
They have a beautiful variety of estate jewelry. But what sets this store apart are the people. Warm, helpful and knowledgeable!