|Address:||525 US-206, Newton, NJ 07860, USA|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–2PM Closed|
A Private User
I would give this business lower than 1 star if possible. I called to order tires and was asked for a credit card number to HOLD my tires. I asked if my card would be charged and I was assured that I would not be charged until after the installation of the new tires. Three days later, my card was charged without my authorization for the full price of the tires ($656.56). I was even over charged almost $30. I immediately called the shop and asked why my card was charged. I left a message but, of course, my call was never returned. I went to the shop two days after the tires were supposed to be there and they were not there. I asked why my card was charged early and was told that the tires were nonrefundable. I was then told that the tires would be there in two days. I went back three days later and still no tires. This was a Saturday and again I was told the tires would be there on Monday. I arrived Monday (for the third time) and the owner told me that only three tires were in. I then asked for a refund to which he replied "I am absolutely not giving that money back ($656.56)." I was then called "thick-headed" and "stubborn" for not waiting the extra days to receive the tire (even though I had already waited over a week after multiple changed dates). I told him I would tell my bank to investigate the charge to which he replied, "you still wont see that money for two months." I then told him I would get the police involved, to which he answered, "yeh see how far that gets you." I gave him the chance to refund my debit card and he declined, telling me to "go ahead and deal with all the red tape." I am now having him investigated by my bank and the Better Business Bureau. I also contacted the police who said that they have received many complaints about the owner over the past years. Overall extremely rude and unprofessional. He took my money over a week ago, unauthorized, and I have no tires or services in return. His customer service was awful and he did not try to contact me once in regards to the tire delivery or the unauthorized use of my debit card. There are plenty of other tire shops and dealers to use in the Newton area...but please take my advice and stay away from this one. You will save time, money, and a huge headache by avoiding this man and his business.
Called to get a quote on 4 tires last week, spoke with Ken (the OWNER) who gave me a price well above STS as Wal Mart but assured me that he had included everything in his prices and the other guys dont list taxes, fees, mounting, and disposal in their prices. Get in today to have the tires put on and all of a sudden the price is even higher. Apparently "including everything" to Ken means everything but taxes. So now Ive been scammed and they already have the tires off my car before I know the final total. It doesnt end there though. No, now Im sitting in the waiting room listening to them make fun of me and laugh and laugh about the price. Amazing. Only buy your tires here if you enjoy being ripped off and then laughed at for it.
I went there to get tires and the owner said are you kidding me you come here after last time I then said I dont know what you are talking about or I dont even know who he is he then said I went there under the influence and flipped out on him and followed him to the motor cycle shop the funny thing is I drive a new car and I have not bought tires in four years lol so I told him to lower my car and not to change the tires he was very rude and disrespectful if I could give a zero I would he just list 500 dollars and got a bad review I just went to mavis tire and spent the money there and the hunny thing was the service writer and tech was extremely nice and they even smiled go figure
I have gone in here for years, i drive alot and have multiple vehicles and have been in a bunch of times since they have new management and they are far from customer friendly. I went today to get 2 new tires. I pulled in at 4:40 and they were finishing up there only customer and told me there cutoff was 4:30. I asked if they could do it because I couldnt even drive the car safely and the employee said it was up to the owner.. he shrugged and walked away. They could have done it in 15 min and still would have been out of there before 5. Way to treat your returning customers. They will never get another dime from me..
If I could give 0 instead of 1 I would. The owner of this shop is a flat out prick. If you buy tires from Tire Rack or any other distributor expect an immediate attitude and a mark up in the mount and balance!! The 1st question you will be asked is where did you get your tires from. Then you will get a speech on how he can get the tires cheaper with a stare and attitude. So I explained they were 350 per tire that I picked up for 200 each on close out. Then when I told him there was no way he could match the price. So with more attitude from him I stopped him in the middle of his tantrum and walked out.
What a turn around, an all new business with new owners and management, they are offering exceptional pricing, courteous service with fair and reasonable tires from all different brands, I would recommend them if you need top of the line or just plain cheap, they have them or get em the same day delivered. The showroom and waiting area are actually nice now, so can wait inside!! Hassel Free, in and out.
Went to andover discount tire last week. Had a great experience w the employees and new management. Its so nice how they totally redesigned the whole store. It has a great waiting area. And they where very help w helping me find the right tires for the price I was looking for. I was in and out, in least then a half hr. My tires are great and would recommend a visit to check out the new store.
I was in for tires for the first time since Andover Discount Tires opened in November of 2015. Man--what a change! The place is highly professional--clean show room, efficient staff, organized warehouse. I would definitely recommend them to anyone. Also, the best prices anywhere (including on-line!)
Rude , nasty, overpriced, Sent my girlfriend there thinking that the would get good deal and service. NEVER AGAIN. Overcharged her, made remarks about her curvy body to the help. From now on we just go to Debbie or Jeff at Jensens service. In Andover
Never had anything but exceptional service. The tires they recommended were a good quality/price and lasted a heck of a lot longer then the tires Honda had on the car. Been using them for years and recommended to friends
great prices and fast service i called an got my tires the next day for my classic charger an they got them on right away an my car drives great ! thanks i will be back to get my truck done too.