Sears

Category:	Department Store
Address:	112 Eisenhower Pkwy, Livingston, NJ 07039, USA
Phone:	+1 973-535-4500
Site:	sears.com
Rating:	1.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 56

Reviews 27

cadiman12

Bought a car battery from these bums years ago... was still under warranty to get a replacement.. mgr then tells me I have to pay for a new one...How can that be if Im still under warranty?! Sears has a bunch of incompetent workers here!! They have no idea what they are doing... Guess what? I stopped doing business with Sears 14 years ago! Since 2003... Stopped buying their tools & sneakers... Wow! 1.7 reviews ?! No wonder Sears suck... All other Sears outlet I never shop at... Go to stores like Walmart, home depot, on tools & such...A customer my dad & I talked to waited to have a new tire installed on his car for 2 hrs... Come on! 2 hrs to install a tire?! When it takes 5 to 10 mins to do the job.. what sears does to u to treat u like crap in return... U people should stop shopping there & put them out of business Permanently! I stood by my word I was never buying a Sears battery for any of my cars & I meant it!!!

Michael Chioco

Why are you not allowed to make a return at any point of sale? Is it standard operating procedure to inform the customer that they must return the item at the appropriate department, because "youre tired of getting yelled at." And no, I was not trying to return a washing machine at the kids shoe counter. It was sneakers in the womens department. It was also my first point of sale I encountered upon entering the store. The guy in the shoe department was nice. A little cold in personality, but he was being harassed by another customer. No excuse for the employee in the womens department. First and last visit.

Cherise Holder

I normally dont shop at this location due to the LACK of customer service, but placed an online order for store pick-up. Should be simple enough... or so I thought! I was transferred to 4 different departments on the first call, then when I finally got merchandise pick-up spoke to 3 people who all put me on hold. Last caller had me hold for 15 mins. before I hung up and tried again only to be sent to wrong dept then transferred to be placed on hold again to receive a dial tone. Never shopping this location again!

Mike Plake

I went in to take back my 2.5 year old, $500 Kenmore vacuum. This is my third in 7 years, and like the other... broken!. I told the manager that I have purchased all of my appliances from Sears Livingston, and all of my vacuums. I asked for a replacement for this third broken vacuum. All I got was "No" and "Its our policy!" Well, thats easy. I have a policy too... I dont buy from companies who dont stand behind their products.

S R

Dont waste your time coming to this place. Ive been waiting for almost four hours for an oil change and fuel system cleaning. Ive been watching through the window where repairs are done and no one has been working on my car for long periods of time. Ive been watching the technician take breaks to chit chat. I only come to NJ once every two months so my time is precious. Im never going to Sears again.

Jimmy Masucci

Horrible delivery co. Was hired by sears,broke my light on the ceiling, filed a claim never got a call like I was promised more than one time. Couldnt even say sorry ,just walked away. Was told 0 % interest for 12 months if I get a sears card which turned out to be a Mastercard, got the first statement it wasnt on there,shocking huh !!

sohailmustafa786

Tried calling numerous times, nobody picked the phone, I kept trying no help Then tried chatting again No help the chatter gives me the nr of the store to call, so again I started calling no response, I dont know what the hell is happenning to my favorite store, Bad Bad Bad customer sevice or in store service

Larry Ozarow

Simply awful. Bought an over-the-oven microwave. They tried to charge me $30 above the listed price, didnt call me to pick it up when it arrived in the store, and then when it didnt work, it took three or four tries to painfully navigate through their worthless phone system. Ill never shop there again.

Jonathan Pokorny

Worst. Ordered online. Was told item was in stock, drove an hour to get it. Not there. Asked a woman to help me in store but couldnt. Talked to another man, and he told me to listen up while he talked to me. Cancelled order. Never ordering from Sears online.

Emperatriz Maria

I cant put zero for review in this store, all store desorganized. There a lot staff but no high quality. I dont know this store continue open. Its better that this store close and use that space for other store more quality. Like Norstrom or Tj max

Justin Kanellis

Auto center. Worst customer service in America. Woman at front did everything she could to ignore me and then said she would not check the status of my car.. note, they quoted 2 hrs and this was after 3.4 hours. Do not go here.

Shevona Yashin

The worst Sears in all of North Jersey! Customer service sucks...some workers need to realize they only work for sears and not own the company! Its a shame, because this company is so big and well known.

Atavia Green

VERY POOR CUSTOMER SERVICE DELIVERY PEOPLE SUCKS THEY DELIVERED MY MOM A BROKEN REFRIGERATOR TWICE SHE HAD TO TAKE TWO DAYS OFF FROM WORK JUST A DISGRACE DONT WASTE YOUR TIME OR MONEY!!!!!

A Private User

Pathetic!!! Really poor management and rudest staff. Store Pickup service is joke... dont waste you gas to pickup. Even if you call to confirm they still lie to you. poor poor poor!!!

mohsen b-razavi

Nobody in the store willing to answer the phone the service is not good I may can phone call and leave the message nobody returned a phone call leader

Lorenzo Emerson

Inside is terrible. Not organized whatsoever. Wrong price on an item? SO WHAT. pay the full price. Never going back there.

Suranjan Ray

Went to the automotive section. Staff not very friendly and very limited in what the stock.

Jason Spates

When you attempt to contact the store via phone, no one seems to answer! SMH

Wendy Wu

We buy oven they say wrong size they will not put the oven in bad people

Luz Huertas

Great sale going on right now. If you are on a budget this your store.

Martial Lashley

Good. Clean. Always liked Sears and glad they did not shut down.