Zales - The Diamond Store

Reviews 4

SL

Sleepy Steez

This store has possibly the worst customer service I have ever encountered! I recently visited this store to shop for my wedding bands for both my fiancé and myself. I also wanted to discuss the options of either replacing a chipped diamond on my heirloom platinum engagement ring or to rotate the stone so that the chip doesnt get worse over time. We were in the store for a significant amount of time and were not even acknowledged by any of the three associates working. When I asked for assistance, and possibly for some one to examine my existing ring, a woman angrily walked over to us and stood there without speaking. I explained that my diamond was chipped and she hastily replied "What should I do about it?!?" Without even getting a chance to speak to anyone, another associate stood watching and rolled her eyes. All I wanted was to possibly make a purchase for the best day of my life, and instead my fiancé and I were treated like garbage. Never again will I return to this store, and I will only deal with real jewelers from this day forward.

---

HE

Heather Dahlbeck

My fiance and I have been waiting three months for our wedding bands. We entered the store just to look at the wedding bands and ended up finding what we were looking for. They special order the rings for us for I wanted my ring in yellow gold and my fiance didn’t want the scratch band on the shell. The store called about a month later to let us know the rings were in. When we arrived at the store its turns out they order the wrong ring for me and the wrong size for my fiance, even though they measure both our fingers before ordering the rings. After that mishap the store called a month later, again to tell us my fiance ring was all ready for pick up. When I ask about my wedding band the employee knew nothing about my ring and told me they would call me back, Two weeks later and still nothing. I am calling back today, but I am very unhappy with their customer service! I have been to other Zale’s and was extremely happy with their service but this store I will never go back to!

---

KA

Kayla Mignanelli

Horrible, horrible, horrible! I wish my fiancé never stepped foot into this store... and so does he! We went to get my ring sized, they sized it 2 sizes too small, after measuring my finger right in front of me! When we went back in to complain, they gave us NOTHING! No discount or anything although we mentioned it. They sent it back out for a second time to be resized, and it came back completely warped and the chunk of added gold was a different color!!!!! Back out for a THIRD time... At this point I didnt have my ring for at least a month and a half. Again, they did NOTHING to help the situation, AT ALL! They said sorry... ok. I had no engagement ring for my engagement party!!! Avoid at all costs. Go to Kay and ask for Danielle, shes amazing!

---

SA

Sara J

After being frowned upon at several other jewelry stores in the mall because I had a small budget, the staff at Zales were very helpful and understanding! I even found a wonderful ring in my low price range.

---

---