Rosemount Eye Clinic

Category:	Optometrist
Address:	15083 Crestone Ave, Rosemount, MN 55068, USA
Phone:	+1 651-423-3300
Site:	visionsource-rosemount.com
Rating:	3
Working:	7AM–5:30PM 7AM–5:30PM 9:30AM–8PM 7AM–5:30PM 7AM–5:30PM 7AM–4PM Closed

Location

Photos 23

Reviews 10

Sara l

Three insults on my one and only visit lead me to write this review. First, they are too rushed to be of any help to the customer (they run between exam stations in different rooms and I couldnt keep up (they literally left me in the hall way and hollered out a room for me to follow their voice). Second, when I flinched as they were poking my eyes, the clerk said it wasnt an important eye test anyway and stopped before finishing (if it wasnt important why do they do it? Doctor is no where to be found, where is the quality?). Third, a manager reprimanded staff in-front of me (the clerk was scolded for not helping me timely as I sat and waited my turn, the clerk pleaded with her that she was busy but was scolded again). Also, it should be noted that the front staff will say anything to get your business. Before making my routine vision exam, I asked the staff to make sure my insurance will pay for it. I told her I wont make the appointment unless I know insurance will cover it. Someone called me back over two hours later and said insurance would cover it. Then when I arrived for my appointment, I asked again and they confirmed insurance would cover it (she maybe didnt check this as she just was yelled at by her manager in front of me). When I checked out, the clerk asked for a partial payment for the items insurance didnt cover (incidentals/taxes). After all that, insurance DENIED EVERY CHARGE. So, after asking three times and getting confirmation three times, ROSEMOUNT EYE CLINIC STAFF MEMBERS NEVER VERIFIED MY INSURANCE WAS ACCEPTED. They lied to business - They never checked if they were an in-network provider. $230 for a basic exam - which will get you 35 minutes waiting and running with the clerks and 4-5 minutes with an actual doctor. The Doctor was nice enough, but again, very rushed (talked so fast I couldnt understand half what she said).

Tiffany Burns

Since finding this goldmine of an eye clinic, I refuse to consider going anywhere else. Everyone I work with is extremely friendly and helpful. One of my favorite things about this clinic is that their policy is that if something happens to one of my contacts (defective, ripped, damaged, etc) they will give their clients a replacement free of charge. Their belief is that the health of the eye is a priority and want to do the best they can to protect that. In 5 years of going here, I have only used that one time, but it is a comfort to know they actually care about me and my long-term well being - no anxiety of having to wear a lens more than the amount of time I should! Dr Kniefel is wonderful and I always look forward to my annual exam (which would be hard to say of most annual exams for other things!). Its amazing to find a great place like this so close to home and I highly recommend it to anyone looking for a new optometrist!

Nou Larson

The service was very unprofessional. I went to pick up my glasses and they didnt have a case for my glasses. The guy hands me a case that does not shut, he said the vendor didnt give us any cases , if you want one you have to drive to Yankee clinic in Eagan. I was shocked wouldnt it be professional to say we will get one for you. I was upset with that kind of poor service after i have spent money on glasses that i thought was from a professional eye clinic . So i called to speak with a manager in the morning . The person i talked to said i will have her call you right away, well that has been 7 hours I guess there customers mean a lot to them. My family & i will not come to Rosemount eye clinic ever again.

A Private User

Very good with annual eye checkups. They have an optoscan so you dont have to dialate the eyes. I would not recommend using them for glasses purchasing though. All the front end people seem pushy to buy the most expensive frames and every lense add on. It is way overpriced and takes 2-3 weeks to get a new pair of glasses. I paid $675 after my insurance discounts for glasses and sunglasses. After waiting almost 3 weeks I found out they put the wrong perscription from someone alse with my same name in their system. (This also happened at their eagan store 2 years prior) go figure. I went to lense crafters for the prior 10yrs with no problems. Wont return here again.

rick jarema

My family has been going here for several years. We have had excellent service from both Dr luesch and Dr Kniefel along with thier optometry staff. Unfortunately, the eyewear/ glasses department is another story... over the years service has been unpredictable and fair at best. Early last year I dealt with a very rude consultant when making a purchase. Most recently, I am dealing with my sons glasses that have been on backorder for several weeks with no follow up... maybe time to buy our eyewear online????

Kathryn Lundquist

Not too happy here. 1. I brought in empty contact lens boxes as I was told to when I set up my first appointment. At the appointment the doctor told me that I would not be charged for a contact lens fit due to having the boxes. But afterward the exam the people in the lens area said I would be charged. Awkward, very awkward. 2. I ordered the contacts and paid for them. A few weeks later I received a bill for additional monies that they said I owed from the lens purchase. I will not be going back.

Kate Steiner

I did enjoy my visit with Dr. K; however, this clinic is all about receiving all sorts of extra incidentals and expenses that my insurance wont cover! How is that possible? This is an annual, preventative exam! The glasses are extremely overpriced and the sales woman in the store push for the highest cost of frame. Are these people on commission? Makes you wonder....please reconsider when attending this eye clinic. I will be going to a different clinic next time.

Evonne Bue

Exceptional service from Charlotte at the Front Desk, Leticia the Technician, and Dr. Denise Kniefel the Optometrist. All interactions were professional and very friendly. My adult daughter who was having an exam has developmental disabilities and was very apprehensive. Everyone at the Eye Clinic put her at ease and the ability not to have her eyes dilated and instead use the scanner was a huge plus!

Raydale Cromartie

Very unprofessional.. where you try the glasses on the lady mocked my insurance.. Tried to get new frames I over hear a guy saying no freebies here we play by the rules. Then to top it off the girl with piercings all in her face promisespecially to put a rush on my glasses because I needed them to pass my license test in September and guess what its half way thru October and I still dont have them.

AR Tuladhar

My primary clinic was Yankee Eye Clinic but since they had some construction on their site they recommended Rosemount Eye Clinic, which was a very bad mistake. The doctor was a quack, he focused more on selling stuff rather than treating. They changed my prescription and after ordering box of new contacts seems like the new prescription was wrong. Will never go to Rosemount Eye Clinic ever.