Better Health Store

Category:	Health Food Store
Address:	305 N Clippert St, Lansing, MI 48912, USA
Phone:	+1 517-332-6892
Site:	thebetterhealthstore.com
Rating:	3.7
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 11AM–7PM

Location

Photos 71

Reviews 4

nathan smith

I am very disappointed with this better health store. They unique selling point of this store was their wild caught salmon. They have made ton of excuses as to why they cannot bring it back and instead have been serving people farm salmon. Think about after repeatedly telling tasha the cafe manager, she refuses to understand the reason what makes customers come here. We have many options in town for supplements, organic foods, health foods... etc.. foods for living, fresh thyme, food co-op and the upcoming whole foods.. and i am not even counting meijers and the other chains. Ocassionally you hear from this store management it is a temporary thing..we could not get supply.. or we could not afford or we have to charge a different rate or some baloney. The bottom line is tasha and paul with their limited management skills have driven the cafe at this store into the ground. The reason is they are trying short cuts.. because they do not know how to deliver wild caught salmon in an efficient manner. They even tried half off group ons for the entire cafe menu. I would urge corporate to get wild caught salmon back here. The management of this store is ruining your brand name in lansing, michigan. They have 5 or 6 people working on slow evening shifts, they run out of cookies on friday afternoon with no plan for weekend baked goods availability, instead of making fresh salads and other products they have started buying package quinoa and tabouli salads from a vendor, they have raised the prices on all menu items.. they have re directed from wild organic type stuff to package farm caged antibiotic ridden products in the pursuit of not getting fired or managing the costs and profits. In this process you can see tasha and phil or paul alway stressed out and burnt out.. always telling customers in an embarassed way oh we will get the wild caught salmon back.. oh we will mend our ways.. its been more than 3 months.. they are lying and because of this deciet i refuse to go to this store again.The situation is so bad.. you can see the amount of turnover in the cafe staff.. it keeps changing.. the quality of the other products is also going down. I would urge all in the lansing community to take your business elsewhere until they make serious changes. Get back to wild caught salmon two days a week, and label it that way too.. dont continue with your fake salmon and pass it off as wild caught like your doing right now.. improve your training and quality.. otherwise no one is going to come to your store once whole foods opens up.. and i have written to all the similar stores in the area.. what is going at the better health store in lansing at frandor.. hopefully they pick up on this and start offering wild caught salmon and take your main customer unique selling proposition away.. you had a chance and wasted it.. what is the point of your useless renovation.. your not offering anything unique anymore.. you were.. but not anymore.. good luck in bankruptcy.. and i no longer recommend this to anyone.

A Private User

HORRIBLE CUSTOMER SERVICE!!!! Every time I patronize Frandor Better Health, I am amazed at how BAD the service is. If It wasnt so darn close to my house, I would NEVER EVER go there again. Tonight they managed to sink to a new low. As I was shopping with my kids, we noticed all of the sample trays were empty (about 7 or 8 of them.) Not a big deal really...just kind of odd. I joked with an employee that I wanted to talk to the "sample manager." The girl totally copped an attitude and said "its not my job to keep the sample trays full...the grocery dept. is responsible for that!!" She continued with her condescending attitude...."if you want free food, you gotta get here earlier in the day." At the check out counter, the cashier shoved 2 six packs of Zevia pop and 4 kombuchas into a single bag. "Its heavy" he said. I suggested that he balance the load between 2 bags and with a heavy SIGH and a roll of the eyes he says "I think youll be alright with one bag." This is the norm for this store. HORRIBLE COSTUMER SERVICE!!!!! They treat customers like crap. They think you are an inconvenience. If you really want to see them come unglued, try returning your Zevia pop cans there. They will look at you as if you are a three headed zombie! They HATE it when you try and return your cans there. They think it is beneath them or something. News Flash - You cant return the can to Meijers or anywhere else because you are the only place that sell the Zevia brand. DUH!!!!! If you want to eat and drink healthy....God bless you. Just be mindful that shopping at Better Health Frandor will probably cause your blood pressure to shoot up about 50 points.

A Private User

The frandor store is not as good as the west side store or foods for living. For months they had a gluten free designation on the menu, but no gluten free food. I have heard they have a couple of things now, but also that there is serious cross-contamination potential. They also make vegan cookies and gluten-free cookies, but never vegan and gf, which annoys me, although because of the staff that is very unknowledgable about gf and cross-contamination I wouldnt buy anything they made there anyway. Too bad because they are in a perfect position to have a great gf menu, if they would only work on it. For gf groceries - go to the w. saginaw BHS - staff is great and helpful or foods for living - again, staff is great and better selection (though a little more expensive). For prepared gf food - go to Guidos in Okemos - its a little expensive, but the owner is fabulous - is very knowledgable in gf issues as well as extremely concientious in cross contimation. He also goes out of his way to accomodate other allergies, which is wonderful to experience for a change! They have pizza, salads, sandwiches, and my daughter was thrilled to not only be able to get a pizza, but they had cookies she could eat too! (She, and the cookies, were gf, dairy free, nut free, and egg free.

A Private User

I asked very simple questions regarding the items I was looking for. The first employee pointed to where I needed to go in the store to find what I was looking for. I didnt find it. After asking a second person, the first person told me that "well thats where they normally are" treating me as if Im an idiot. The second person didnt know if they were out of stock and didnt even attempt to look for me. Then I asked if there was another store I could find them at, she said she wasnt sure and made no attempt to find out for me. Also, there were other questions I had asked and they did nothing to help me. The staff seems very un-knowledgeable about their own store. I then drove across town to Foods For Living, and they helped in every way. The employee took me for a tour around the store showing me the awesome selections they had. She even gave me a coupon for 5% off my entire order. One of the items was out, and she went to find out where there was more for me. I got everything that I needed and more and the best thing was I didnt have to spend a lot of time trying to find everything myself and they made me feel very comfortable. Thats how the customer service should be! Your store is CRAP!