Category: | Car Dealer |
Address: | 9827 E Grand River Ave, Brighton, MI 48116, USA |
Phone: | +1 810-355-4161 |
Site: | brightonchrysler.com |
Rating: | 3.2 |
Working: | 9AM–8PM 9AM–6PM 9AM–6PM 9AM–8PM 9AM–6PM 9AM–3PM Closed |
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Daniel Atherton
Do not do business with the service department. I took my car in for a few minor issues and it sat on the lot for 2 weeks while they argued with the warranty company (the warranty policy was sold to me by Brighton Chrysler so its not like it was just a third party). They told me that they had constantly been in contact with the warranty company who was holding things up. This was not true, I called the warranty company more than once, and each time was told they were waiting for estimates from Chrysler. Basically the deal was Chrysler did not want to spend the time determining what was wrong so the car sat. Finally, after getting half the work done, I went to pick the car up (the rental costs were climbing). At this point the manager promised to pay for my rental car and take care of the remaining mechanical issues. As far as I can discern the promise to pay for the rental car was an out right lie. Interestingly it seems they lied both to me and the rental car company. The rental car company first refunded the money, then months later called back and said Chrysler was refusing to pay because "This was not a warranty claim, so they did not feel they should pay for the rental". Ultimately a call to the store manager got part of the rental car paid for, but even then the service department continued to lie. They told me the car was taken care of when in reality they had only paid a portion of the rental fee. Seriously the WORST experience I have ever had with any company.
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David S.
Avoid at all costs. Horrible treatment and negligent service I dropped of my vehicle two weeks ago for a simple door and belt repair. They failed to contact me letting me know my vehicle was complete. I had to call them myself to find out it was finished and when I asked for the final cost, I was responded with an "I dont know" by a rude and careless employee. The best part is when I picked up my vehicle, they didnt even fix the issue with the door and they actually exacerbated the belt problem. I paid $500 for a repair that was never done and for problem that is now worse, otherwise known as negligence. I dropped my vehicle off for another two days, behind promised multiple times it would be done within that span. Sure enough, my vehicle is not fixed and Im driving 600 miles to New York tomorrow. They treated me like trash, ignored me, and failed to return my calls or address my concerns. I have never been to any business so horrible nor have I ever been treated so poorly. I cannot express the amount of hardship this situation has caused me for my work and my life. Its ironic too that while I was waiting to pick up my neglected vehicle for the second time, two employees were joking about how poor the management was and how long the list of calls was that they had to return, my number being one of many on that list. Needless to say, this fine establishment never returned those calls before closing nor did they care as they laughed on about it. You are an embarrassment to Chrysler and Fiat.
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Marcus Barrett
I brought my jeep to get serviced, technician and manager tried to tell me the car would not start because the key fobs were bad. I had to diagnose the car myself and tell them the TIPM needed to be replaced, not the fobs. The service department was not qualified on how to fix the Jeep. They misdiagnosed my car several times and kept giving me parts that failed. I do not trust the knowledge or expertise at this jeep service facility at all. Randy the manager of the service is definitely not knowledgeable in service or trustworthy and was very difficult to speak with. Update it is back in the shop on May 18, 2015 for the exact same issue. The manager Randy guaranteed 5 days ago that the problem was fixed. I am actually bummed that the problem was not fixed, I was hoping he was right. Update the owner of the store made it right after being into having the Jeep fixed and serviced 4 times at his location in Brighton. He paid for the service. Yes it is true that the service department kept on blaming Chrysler for selling faulty parts, which would be hard to believe that 3 parts new were faulty. With the truth being the service department kept charging me for parts that were not the problem. Either way I believe the owner took care of the problem and definitely was a stand up person in this situation.
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Karley Whitney
Everything about our experience with them has been absolutely ABSURD. This is the worst place to take a vehicle for service and parts. Every single time we have gone there the customer service has been absolutely terrible. A few days ago (which will be our LAST time) it was worse than ever. From the cashier rolling her eyes while on the phone with a customer, to the same cashier telling me "I dont have the keys" and when I asked her if she could get them she just said again, "I dont have them" and she turned away from me. Not to mention the very rude and not helpful staff at the service desk. We needed our car to be towed from their facility because we were not about to have them work on it. The man at the desk told me they would get it out in the morning and that they could not do it that night. I had my husband on the phone and he asked to talk to the guy I was speaking with. He told the guy we needed it towed that night because we were leaving for a trip in a few days. He said fine we will try our best and another guy said "its gonna tear it apart but well try!!" Right in front of me!! Everything about this experience was AWFUL. I would never recommend going there to anyone ever. Terrible prices, even more awful customer service.
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A Private User
This place is rediculous. I took my car in and left it there for an entire week. This was done to make sure they had enough time to fix it. Well they replaced the wrong part and it was NOT fixed. I took it straight back and they then had to keep it for another night. The next day they had me return and pick up the car. The part was on back order and they would call me when it was in. I never received a call. Instead I got a post card that stated that they would return the part in 2 weeks if I did not return. I waited for 3 months in fear of how long this was going to take and the sensor was not "hurting anything" anyway. Thinking I was smart I called them to make sure they had the part. They did!! So I made an appointment to drop my car off early in the morning and it would take a few hours. I would be able to get my car later in the day. No problems.. Until I called 7 hours later to find that they have not even looked at my car and might not be able to because they do not have the staff.. Then why did they let me make an appointment??? The service guys are rude and condescending. MR GQ service dude... You need to get over yourself!! The service there SUCKS and they will never see my face in that place again..