AT&T

AT&T, 9424 Village Pl Blvd, Brighton, MI 48116, USA,

Category:	Cell Phone Store
Address:	9424 Village Pl Blvd, Brighton, MI 48116, USA
Phone:	+1 810-844-0631
Site:	att.com
Rating:	2.6
Working:	10AM–8PM 10AM–8PM 10AM–8PM 9AM–8PM 10AM–8PM 10AM–7PM 11AM–5PM

Location

Photos 9

Reviews 16

Carolyn O

I went in to upgrade my phone and it wasnt busy so I was taken care of immediately. Staff was not very friendly, but that doesnt bother me too much. She got the job done. Only problem was I was shocked when I got my next bill from ATT. Only the charges for the phone and the extra line were disclosed. My initial bill and monthly charges were MUCH higher than I anticipated. No extra charges were discussed with me. I had to chat with an online AT&T rep for a long time to finally get things squared away. AT&T needs to be more transparent about charges when you first sign up for the phone, not when you finally get the bill. Not a great experience.

patti Klask

Went to return our brand new Galaxy S5 after having it stop working 2 days past the 2 week warranty! Our salesman Patrick was very friendly and attempted to be very helpful but was thwarted by a manager in the back! Patrick went back to see if he could replace the phone and was told no by the manager who was too cowardly to come out and explain why our phone was broken after only 2 weeks! I was unfortunately a bit short with Patrick as my disappointment should have been directed at the manager! Thank you Patrick for trying!

Shawn Behnke

at&t takes no responsibility, at all for the i phones they sell, there company line is "Make an appointment with apple" that can take days! Sprint is a more customer satisfaction driven Co. they respond like they know what its like to be without your phone, they give you a replacement phone, and put the burden on their self to get the broken phone fixed. this is not based on one experience with either Co. Back to Sprint. No customer service after they make the sale.

Kaitlin B

The employees here are AT&Ts redeeming factor. In the past few weeks I have been into this store twice, due to the Galaxy Note 7 fiasco. Both times, I was in there for over 2 hours. Despite it being a huge inconvenience, and messing up my schedule for the day, I cannot give them less than 4 stars. Both times, the employees were helpful, kind, and answered all of my questions without making me feel like an idiot.

David S

Horrible experience!!!, Rude Staff. Rude Manager. They were short and mean and not helpful. Spend your hard earned dollars elsewhere. I went in to buy an iphone with att service and left thinking I will never use ATT service again. Now I have a Samsung phone with Verizon. Thanks Best Buy and Thanks Verizon. Shame on you ATT for letting such unhelpful people run and work in your stores.

Tony Stefanek

Excellent service by Sean at the store in Brighton, MI tonight. I was greeted by Sean immediately upon walking in and was told I was 5th in line and that they will get to me ASAP. After about 15 minutes Sean helped me upgrade my wifes iPhone. He was very knowledgable and quick. I couldnt have asked for better service. Thank you Sean!

Aramenda Perry

Awful customer service!!!! I cant believe how unwelcome I felt. I left the store with in a few moments and will never go back. I have been an ATT customer for 20+ years and this was the worst experience. I will try the other store in Brighton, hopefully they are better.

Madelyn Verduce

Worst customer service ever. If youre representing a product or a brand you should back it up. Not put the blame and cost on your customers. You also should not argue with your customers. Rob was awful. I recommend another location and provider.

Adrienne Miller

I just want to do a two min return and have been told I have to wait 45 mins. Should really have a cashier for straight transactions. And he staff was very aggressive about it. Not nice at all. Will never be coming back to this location.

jeremiah metcalf

Usually receive good customer service. The one thing I dont like is when I take the time to schedule an appointment and still end up waiting like everyone else. So whats the point of the appointment?

Andrew Scott

Just stood in the lobby for 20 minutes to be ignored by the staff for seemingly no reason. Im glad to know that I should avoid this store from now on.

Patricia Crawford

Having trouble with my iPhone 5 today. Got great service. Sales people were kind and informative. Thank you.

Chuck Hansen

Very helpful people not like most AT&T stores. Not super busy and right off the highway.

Sarah Tjalsma

Horrible service.. They even walked away from me when I was talking to them!

Sean Mcglothin

Shane wipe them crumbs off your shirt.

Shane Dennis

SEAN M SUCKS !