Balise Mazda

Reviews 3

SP

SP ESQ

Several weeks ago I went to look at a new Mazda. I test drove it, loved it, went home to think about it overnight, crunched the numbers and came back the next day nearly ready to sign on the dotted line- that is until they came back with my trade-in value for my then-current car. I had done my research, both on several websites and with several other dealers, and knew that my car was worth more than they were offering. I told the salesman that I wanted at least $500 more for my trade-in (a moderately-conditioned luxury car with all of the bells and whistles, that had been valued higher at all other locations). The salesman then went back to speak to the finance manager, "Rich" who then came out to speak with me (my boyfriend was also with me). RICH WAS INCREDIBLY RUDE FROM THE MOMENT HE WALKED OVER. Condescending and argumentative are the tip of the iceberg with this guy. He had a snarky comeback for every single thing we said, whether I was telling him that my car had been valued higher everywhere else I went, or even when we pointed out that my boyfriend, who had purchased a car there only months before, had traded in a dented, rusted, piece of garbage which would never pass inspection with no power steering left, for which they had paid him $2000 (he said that was because it was in "July" and not "December"). Based on that and the other valuations I had received, I was convinced that I should be getting at LEAST $500 more for my car. Not only did he disagree, he spoke to us as if we were children (we are both highly educated and in our mid 30s). At no point did he offer a cent more, attempt to compromise, or even nicely say that he couldnt move on the trade-in. Instead, he became ruder by the second, when I would not change my mind about the valuation, he sarcastically spit out "Well-Happy Holidays" and stormed away like a petulant child, without so much as a handshake or an apology that we would be unable to do business together. Now I know why this man does not sell cars. Balise lost two customers that day. Neither me nor my boyfriend will ever be back. And no one we know will ever shop there if they speak to us first. Absolutely awful. A week later, I went to another dealership for the exact same vehicle, with a lower sticker price and negotiated my trade-in value to where I was comfortable I was getting the best price- and they were NICE about it. As it should be.

PA

paul visneau

Just bought a car from them today 2/22/17 which took 3 days and we did a credit app over the computer ! most awful unprofessional experence , never in my life ,had I had a sales person cry n hide n text message during a delivery of a new car if anyone should have been cryin its me not even a thank you or too see if I was all set in my new car had to get someone else who was doing nothing to show me my new car all while I have a autistic child im tryin to get outta there n make it easy as possible n on ashleys time ! when it should have been on mine ! , n she wants to hide n cry n take the plates off the car throws at my truck told puts the plates on it myself cancels the deal !!! after the girl from toyota came down to register it n its printing out ashley or richard will not bend over backwards for you they sit at there desk text other future customers all while they cant take care of you they talk to you like a 5 year old n do little to nun to show you the mazda or where water is ? just lazy n rude its just not nessasary love my new mazda 6 n you can forget about my husband trading his subaru for a cx3 balise mazda would sell alot more mazdas if they got a vacum to atleast vac the new car out no told they dont do that so unless you want a clean car they bring it god only knows where n take a class on being professionals not cry babies ashley n rich are not doing balise mazda any favors with there bad atitudes . Thank you to the girl from balise toyota who came down to register my new car took all but 15 mins once you got there .... at mazda they really need to get it together . my sales experence was horrible and they can kiss my service n repete business good bye , its a shame balise will go down the tube since mike balise died same thing happened to bertera when the owner died just google the are not BBB accredited which is why customer complaints wont be handled they wouldnt even vacume out my new mazda !! guess thats asking for too much its been almost a month n not one phone call not 1 .. so if your in the market for a new mazda go elsewhere , rich n ashley are rude and unprofessional and wont be using the service department cause they dont care to much either they will when they are outta business . :-) .

MI

Michelle Scala

It was a cold December night and I was trying to drive home to Brooklyn from my friends in VT. My engine light came on while I was traveling south on RT 91 and my thermostat was not working properly. I had my car towed to a local mechanic in Sunderland MA, "Jenks". I got there at the end of the day and they didnt even want to look at my car. I pled with them and explained I have no where to go. So Jenks looked at my car, checked my fluids and told me Id be OK to continue my trip its just a "computer glitch". When I get back on the 91 the engine light returns and my thermostat fluctuates from H to C. I continue driving thinking its just a "glitch". My car then starts making noises, starts to hesitate, I get off the highway and then my car totally dies on me. There was smoke everywhere! I couldnt get my keys out of the ignition. I thought my car was going to blow up in flames! A security guard I waved down got my keys out. I call another tow truck. This time I have my car towed to Balise Mazda. The tow truck driver told me...I blew out my engine. I then get really upset. Far from home, car is completely dead, god knows how much itll cost! Im not even working! When the tow truck dropped off my car at Balise the service office was closed. I called my friends and they arranged to pick me up from the dealership. I noticed the sales floor was still open. I went over to the sales floor...and the gentlemen realized that I was troubled. They offered me water, and asked what was wrong. They all went to look at my car to see what was wrong with it. Rich took down my information and assured me that the personnel in the service dept. will attend to my car first thing the next morning. The next morning I received a call from Jon. Jon told me I needed a new engine. As hard as it was to hear, Jon was professional and understanding. Throughout, my experience he kept me updated on my cars repair status. I was very nervous about the whole situation considering I was in another state and this was a major job that my car needed. Jon explained things clearly and was proactive.