Sears Outlet

Category:	Appliance Store
Address:	1000 Boston Turnpike, Shrewsbury, MA 01545, USA
Phone:	+1 508-845-1800
Site:	searsoutlet.com
Rating:	3
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 53

Reviews 5

Stephen Fleming

I bought a washer, dryer, and table for my new apartment that was suppose to be delievered on Friday, Sears delivered the washer and table but never delievered the dryer. I was told by both the delievery guys and the customer service repersenative over the phone that it was a mistake and it would be delievered tomorrow. I never got a call that night to give me a delievery time, but I took the day off work to wait for the delivery. I then got a call that morning saying the order was delayed and would not be delievered, when I called to find out when it would be shipped, I was told it would be the next day. Having taken the day off I could not afford to take another. I told them I would pick it up at the store myself. The agent said that I could not pick up the dryer even though I had alread paid for it. I went to the store anyways and had a manager get the same dryer from the back room. This took a whole 2 hours at the store just to pick up the dryer I paid for! Seeing as how the delivery service I paid for didnt ever finish the job, I demanded half the delievery fee back, this simple transaction still took an entire hour to complete. After picking it up and installing it myself, I still have been getting calls from Sears saying the order to pick up a dryer from my apartment was going to be delayed. There is never at any time an order to pick up anything from my apartment, so why is that all of a sudden something they have called about. They have been calling now for about 5 days straight about dropping off and picking up a different order of something every day at least 4 times a day. I have spoke with "customer service" every single time, explaining what happened and to get the calls to stop, but I still get calls, everyday, sometimes just an hour after I spoke witht them. None of the call repersenatives will connect me to a manager or supervisor, and still this has not been resolved. I will never buy from Sears ever again and will advise anyone considering to make a purchase to go somewhere else. This is the worst customer service I have ever dealt with and only wish there was a way to actually get what you paid for, at the time it was agreed on. Sears obviously does not care. The only thing offered to me is some kind of free consulation. (AKA let some stranger into your home and have them tell you what you should buy from Sears) This is an embarrassing and rather insulting gesture and goes to show exactly how Sears is willing to treat their customers.

Mike P

When I arrived at store I immediately found what I was looking for - A clothes dryer within my budget. A sales agent approached me and asked me if I had any questions - I asked if the dryer was energy star rated. She said they did not make electric dryers that way so I took her on her word and was about to tell her I would purchase it when another customer interrupted us and asked a question. They both just walked away to another part of the store. I followed after 1 minute and asked her why she just left me when I was about to make a purchase and she directed me to another sales associate. (The customer she was helping was buying plastic storage bins with covers) - The other sales associate told me he was busy with a customer and would be for at least another hour. So I stood in plain sight of both of them for a half hour (most of the time was taken by my original sales associate to finalize the sale on 5 plastic storage bins to the other customer - yes i was able to count them and watch the whole transaction) Finally it was my turn again and after 30 minutes I was the proud owner of a dryer. I took it home and connected it and .... IT DID NOT WORK! I am currently typing this while waiting for someone at the store to pick up the phone (After 5 minutes of ringing it goes to a busy signal and you have to call back -been trying for 30 minutes now) - If you can get past the very poor service you can find a deal but make sure they prove to you that it works! So far two days of my time and effort to save 350$ off list just doesnt seem worth it now - cause I am going to bring it back (another day and 60 miles of gas wasted) and buy a new one from Home Depot. They are sooooooo bad I just dont understand how they stay in business. BTW - They still havent answered the phone

GYX YYY

My husband and I recently purchased all our appliances for our new home at the Sears outlet in Shrewsbury MA. We first just wanted a Counter-depth refrigerator and an Induction cooktop that we had seen advertised. This being our first experience at this store we did not know what to expect, we were are very satisfied to say the least. The sales associate (Tru) was very helpful and so knowledgeable about the different features we were looking for. He was very patient and went out of his way to answer all our questions. We had planned to purchase the rest of our appliances at another home supplies store however, we ended up making a second trip to Sears Outlet in Shrewsbury and purchased everything there. We went with the Kenmore Elite Brand for all our home appliances based on our research from friends and online reviews (e.g., Consumer report). In the last 3 weeks or so, we have made several trips to this branch I must say have been so satisfied with the service we receive each time we go. Tru and the store manager (Chris H.) have been so helpful. So far, our wall ovens and dishwasher have been installed they look beautiful... we have received so many compliments already. Tim & Jess

Alison Smith

I bought a $4000 mattress for $560! You cant beat the prices. This is a great place to go for smaller appliances - fantastic selection and prices and you wont have to wait for delivery. I didnt have problems with delivery but I do live only 5-10 minutes away. I bought a mattress and box spring. The box spring didnt fit up my stairs (small stairway, not their fault) so I had to send it back, which was no problem for the delivery guys. But they did tell me I had to bring my receipt back to get my credit for the box spring back. Fortunately this is not a problem for me, but I would understand how this would be really inconvenient for people living far away. It is also pretty hard to get someone on the phone (dont call right when they open or you might wait a while!). I think this is because they are understaffed. They need to deal with in-store customers at a higher priority than people making phone calls in. There are some pretty inconvenient things about this place but if you are willing to put up with a little inconvenience you might just save $3440 on a mattress like I did

Eric Azgindu

1. Sears Outlet is not affiliated with Sears, they were spun-off in 2012 2. The lawnmower I purchased took 2 weeks to be delivered 3. When I called to discuss the delivery issue, the phone system appears to be shut-off at times and calls just dont go through. No voicemail no answering service... 4. When it was delivered, there was no key. They initially wanted me to pick-up the key, but the store is 50 miles away, which is why I paid for delivery. 5. The item description of the lawnmower did not note it was a used return, only a scratch and dent. The price did not indicate this difference either. Although the prices may be fair, I will never shop at Sears Outlet again and will make sure to warn those who may. I am sure not all experiences are poor, but this was atrocious.