Pottery Barn

Reviews 3

SA

Samuel Samuels

Pottery Barn has quality products at decent prices, but I couldve received better customer service from a goldfish than from the staff they have employed. I entered the store hoping to purchase a lamp. It shouldve been a relatively simple task. I picked out the lamp I wanted and approached the cashier to ask a question. I wanted to know whether the lamp and shade were sold together or separately, and she told me they were sold separately. I then asked her what the shade cost as there was only one price on the tag, and then she mustve had what I can only assume to be a mental breakdown. She didnt know the price and had to find it. When she did, she didnt even get it right. She returned and said, "Shades cost between $50 and $70." How does that help me? I cant pay a range. I need to know the specific cost. Then, another employee approached and said that the lamp and shade were sold together. The two then started bickering like preschoolers over how the lamp was sold. I excused myself and began to leave in a huff, enraged at the staff but hiding it somewhat. One of the employees yelled to me, "Be happy!" I responded with a cynical "Be helpful!" and was off. I have come to find out that the lamp and shade are sold together for less online. Dont head to Pottery Barn. Buy their merchandise online and quit wasting your time with their boneheaded staff.

DE

Deborah Butler

Called long-distance to check to see if an item from a bridal registry was in-stock. Phone rang for 10 minutes before anyone picked it up and then the sales associate who answered put me on hold for over 10 minutes. I finally gave up and hung up. You just lost a $600 sale.

HA

Harry Gentile

Gerard furniture and accessories !