Giant Food
| Category: | Supermarket |
| Address: | 9812 Falls Rd, Potomac, MD 20854, USA |
| Phone: | +1 301-983-4246 |
| Site: | giantfood.com |
| Rating: | 4.2 |
| Working: | 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6:30AM–11PM |
Location
Photos 1
Reviews 14
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Dave Roberts
Giant has been through some changes in ownership over the years this store has been open, and a once-great, locally owned store, that was responsive to its customers, has turned into a typical store run by a big corporation, not caring any more, moving away from service. First, their response to customer inquiries and complaints has changed. In their glorious past, if you took the time to contact them they took your seriously and solved the problem. More recently, they would address it to the point of having a store manager at least respond (I had one apparently lie to me, but at least it was a response). Now, they wont even answer you. I guess thats the least costly way for them to deal with complaints! Unless you consider the thousands of dollars of my business that theyve lost, along with who knows how many others. Ive been treated badly at the pharmacy. Ive been given someone elses medication, Ive had an incorrect pill count. Most recently, I checked in for a flu shot. It was mid afternoon. Several pharmacists were working. No one else was waiting for a prescription. I sat there for 20 minutes, even heard them discuss me--"Is there someone waiting for a flu shot?" "Yes there is." But the wait continued even then. Dont you think that a real, live customer waiting for service would be taken care of before whatever they were all doing? Youre right, so do I. So I walked away, out of that store, and Im not coming back. I went to Harris Teeter and got my shot in five minutes. And they gave me a $5 coupon, too. Then I transferred my prescription to Harris Teeter and they gave me a $25 coupon. I had a problem with a special request at Harris Teeter, so I went to their Web site and complained. The next day I got a phone call from the store director, the senior HT man at this store, telling me that he was not in the store when I made my request or it would have been resolved differently. He apologized and told me my request would be happily fulfilled the next time I was in the store. And it was. The Potomac Giant no longer has meat cutters in the store. Harris Teeter has quite a meat department, and theyll custom cut whatever you want. And they have terrific BOGOs of meat like ribs and pork tenderloins. So you can shop in Potomac Village at a Giant thats in steady decline, or you can shop up the street (yes, its a drive) in Park Potomac at a first-rate store with a pharmacy open until 9 pm on a store thats open 24 hours.
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Jonathan Shapero
Poor experience. An employee returned roasted chicken bad to rotisserie shelf without tag. I tried to tell employee behind counter about the product returned. She did not have a good understanding of English. It is very hard to communicate with employees at this store. Overall this store is substandard to its other locations.
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Udi Ma
Everyone knows Giant - and if you dont you should Google it :) This branch is well organized - you can find here almost everything you need (not like WallMart - no electronic, clothing etc) The prices are a bit expensive in all most departments...
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Hossein Noshirvani
I generally feel that the price youre paying at either giant or Safeway is easily 30% more particularly for fresh fruits and vegetables. One big positive for this giant is that they do offer a fresh squeezed orange juice right there in the store.
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Erick McNair
Best grocery store in the Potomac Village, sporting a much wider selection than the Safeway. Prices are reasonable and comparable to other local grocery stores.
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Elizabeth Krause
This giant location is maybe a bit small, but usually has everything Im looking for and is cheaper than the Safeway across falls road.
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francisco camp
Awesome, like any giant it has cheap but tasty fodd but, with a bonus: Free Samples
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John Cosgrove
Selection limited at times due to space, restocking delays.
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Jeffrey Blackman
this isnt my favorite location but its worth the trip fosho
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Larry Xu
Same as any giant but prices are good for the area
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Steve M
Awesome pharmacy meets and exceeds expectations.
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A Private User
Location is not closed, it was being remodeled
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Patrick Stanton
Basement type of store. Nothing special.
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hilary stanhope
Nice giant. Helpful staff. Clean.