Advance Auto Parts

Category:	Auto Parts Store
Address:	6602 Crestwood Blvd, Frederick, MD 21703, USA
Phone:	+1 301-662-3780
Site:	stores.advanceautoparts.com
Rating:	4.1
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 9AM–8PM

Location

Photos 25

Reviews 30

Heath Dewey

I have to say I wasnt very impressed with this store or the employees. This changes over time, so hopefully they get some better people in there. Most of the employees while I was in the store were terse, unhelpful and sometimes downright rude or condescending. One of them was talking to a customer on the phone and if anyone attempted to talk with her she would put on a sour face and say something rude. Another employee went to ring me up and when I had more requests he said his computer wouldnt work and just pointed to another register and walked off. Then when I did get someone to help me, he was pushy, condescending and I felt like I was being upsold on EVERYTHING. I dont know if they make commission but it sure feels like it. He tried to push the most expensive brake pads they had and told me that anything less would damage my wheels. Ha, I know better than that. Then he tried to ring me up for like 4 packets of brake pad lube, which is way more than I needed. He even double guessed me when I told him what size of bolt I wanted. So needless to say I doubt Ill be going back there anytime soon. Maybe in a couple years when they have better staff. Dont waste your time. Go somewhere with professionals.

soofer64

I am writing this review because of Mike; the service associate at the Crestwood Blvd. Advance Auto location. I was making a minor purchase of oil and wiper blades. I had a question about the the wiper blades and rather than leaving me unsure about installation, Mike actually offered to install them! I think he has now made me a fan of Advance Auto and the Crestwood Blvd. location. Thank you Mike!

Giovanna Iannone

Just went to Advanced for a new battery and got fantastic service from a gentleman named Rob! Advised us on what battery to buy then stayed with us a full 45 mins to help clean up the corroded battery and replace the new one! Such great service and we totally appreciated all of his help!!

Troy Lipp

This was my first time coming to this store, but I must say that I was very impressed with the sales staff. They were very helpful, friendly, and knowledgeable. I will definitely be coming back.

A Private User

Ive been working on cars and going to autoparts stores for decades. Advance Auto Parts on Crestwoods employees are way above average in customer service and knowledgeable to boot

J Pitts

It was a good experience. We were out of town and needed a part and they had it so we bought it. Could have used a few more staff, but it was a holiday weekend so I get it.

38terri

You need to come on and check your battery or check your computer in the car if your check engine light is on they are very nice to come out and check that for you no comply

Mark Goodwin

This is one of the best Advance stores in Maryland. The store is small, but the staff is courteous and highly experienced and knowledgeable. Rob is the king of diagnostics.

Brad Zimms

Some of the employees at this location are knowledgeable. Prices cant compete with retail giants or Amazon. If you can do something yourself, you can save money elsewhere.

Caleb Hallford

Rob is the greatest! We are from Texas and needed to replace or radiator. They loaned us the tools and welcomed us to do the job in the parking lot. Life savers!

Cole Ellsworth

This is my go-to store when I need parts fast. The store on rt40 tends to be much busier than this one so i always come here

Melissa Ellison

Super great guys at Advance! Always knowledgeable & friendly. Replaced my battery this morning in a jiffy. Thanks Ryan!

Robert Green

I had an alternator that quit charging and was covered by a manufacturers warranty. Very pleased with the service.

Tactical Castle

Love the guys here. Never in a hurry to brush you off, take their time to make sure you have what you need.

Edward Zaleski

Seems like a nice enough store. Only one employee on duty made for a little bit of a wait though.

Adam Hershey

sold us new wiper blades and put them on for us in the rain, all in 5 minutes. Highly recommend