Sears

Reviews 7

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PORTRAIT STUDIOS The manager/photographer Heather was absolutely horrible. When I first came in she asked me if I was her 8 oclock appt, i said yes and she rudely replied "yeah and I close at 8". I made my appointment online and there was an opening so I took it. At first she was impatient with my son and all she did was told him to sit down and took a couple pictures and was done. I ordered 30 greeting cards and I called 2 days after my pick up date to get more copies because I realized I needed more. So I talked to heather and she tried to hurry the conversation and didnt give me any type of information. I explained her who I was and wanted to get more copies and she said fine and to just come in that day. A young African American girl with glasses with a piercing under her lip was there; she was rude and super unprofessional. Right when I got there I told her I called earlier to ask if i can make some more copies of some pictures I already ordered. She replied "well I wasnt here earlier so I wouldnt know" while giving me a blank look like she doesnt work there. She kept giving me an attitude and kept telling me she doesnt know what I was talking about because she wasnt the one who I spoke with or took my pictures, she then supposedly couldnt find my file. After all that she found them and told me I wouldnt get them till after Christmas. Yea never again

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A Private User

An a/c unit went out at my home in a separate inlaws suite that was used a an older sons bedroom. Under Murphys law it happened just when my son came home from school for 10 days. I bought it from Sears in 2003. I wanted to buy an entire new unit and have it installed but that would take Sears a week to get a Kenmore window a/c to me. That was Friday. Instead I opted to try and get it repaired. They promised a tech would come today with a window that closed at 5:00 PM. Saturday. When they did not arrive, or call by five, I called them. After endless phone tree mindlessness I got a person. They said they could not tell me why because the repair dispatch office was closed. They then sent me to the "Solutions" office. The solutions office also discovered that they could not find out what happened. They sent me to an an "escalation" office that said they could get me a new appointment in two weeks or if they "forced" it, in five days! At numerous points the people I spoke with urged me to get an independent contractor to repair or replace their unit! If you own Sears stock-- sell, sell, sell. This outfit is outrageous and deserves to fail. I will never use Sears again. Ever! Oh, BTW, if this review has anything more than a "poor" review, it is because their software will not let me enter anything less than "average". How cute is that?

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M Scott

Over the past weekend I had a great experience with the ladies in the kids department. I had a large order request and had to buy part of my order online and in the store. The cashier was GREAT from start to finish. She assisted me with finding a dressing room, a pen/ paper to write purchase details and helped me find someone to assist with the online order placement (We were there over 4 hours). Finally when she was on lunch she shut the registry station and took my final sale. The other lady stood for over an hour helping me complete my large online order and assisted my daughter and I with finding the hard to locate items selected in her size. The web site was difficult but with her help we were able to get the items my daughter chose. This was a great experience for my daughter. It was a Christmas gift from a grandparent out of town for her to go on a shopping spree and my daughter and I left very happy because we know she will have her gifts before the holiday. Customer service was above and beyond. We want to thank you both for all your help...I know I couldnt have done it without you; I would have been frustrated and you all definitely helped me keep cool!

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A Private User

My landlord scheduled a repair - I waited all day and did not receive a phone call before the repair man arrived as it said I would in the email confirmation. I saw a "post it" note scribbled on my door and missed the repair man by 10 minutes. Called immediatly and was told this would be taken care of. I did not hear back for several hours and called sears again. I was transfered to a manager on the phone three times to try to resolve this issue and was disconnected each time after hours of waiting. I tried to contact sears trough the online chat function and was told I would be called back. I was never called back (two days later) and continued to be disconnected from the hotlines I was pushed through. I have never had such a horrible experience with any company in my life. I will be posting this experience online in as many forrums as possible. Sears is supposed to be a premium product in the appliance repair world and I am shocked at the poor performance. If you ewant service do not use SEARS - there is no way to reach anyone other than a call center and the call center hangs up on you after hours of waiting

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A Private User

The customer service at all of the Sears in the area is terrible. The home delivery is never on time. They are rude when trying to schedule warranty service or delivery with at least a two week wait. The also dont let you post decent reviews on their website. If you have anything negative to say, they remove it. They refuse to return calls or emails when you have a complaint. I cant believe such a well known company has the nerve to try to keep all of the negative experiences from the public. They really are terrible. I would definitely recommend Lowes over Sears because they will always try to make you happy with customer service and delivery and they are willing to match any price, so you really dont save money by going to Sears. I havent bought any appliances from Home Depot, but I have heard they are pretty easy to deal with as well. There are a lot of better options than Sears.

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Pablo Godoy

I had forgotten about Sear (and other department stores) thanks to online shopping -especially Amazon - but have rediscovered this Sears and love it. The customer service is great and the deals on tools and houseware items are amazing. Yes, you may have to wait in line to pay or to ask a question, but you also have to wait to pay at the grocery store. This store has a "hometown" feel to it and Im happy to wait to get a good deal while supporting committed long-term employees. Finally, the order online pickup at store feature is great. I am no longer shopping at Amazon where the same or similar item is available at Sears.

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Andres Morejon

I consider myself a very patient person, but Im afraid the Sears Westfield Mall store has really pushed my limits. Its completely chaotic in here. I have been walked past by multiple times by a gentlemen called Nana who was incredibly rude, not even turning around to answer my question but instead pointing fingers into other directions. It took me 30 minutes to check out on a non-busy Sunday night simply because there was a shortage of staff at the cash registers and everyone was walking around ignoring customers. This store is a mess.

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