Diamond Mazda

Category:	Mazda Dealer
Address:	10968 Airline Hwy, Baton Rouge, LA 70816, USA
Phone:	+1 225-295-3900
Site:	diamondmazda.com
Rating:	3.8
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM Closed

Location

Photos 68

Reviews 7

Yomero Simpson

What can you think about a business whose owner (Barry Andre) never takes your phone call (he always let you know, through the receptionist, to leave him a message at his voice mail - obviously he never returns your calls) or answer your emails, and the Sales Manager (Ricky Tullier) never takes your call or answer your emails, when you have a problem with your new, just purchased car? This business gives Mazda a bad name. I had to contact Mazda USA to get my problem solved, they sincerely apologized for the treatment Diamond Mazda gave me, and thanks God through them I finally had my problem solved. Im not sure if my next car will be a Mazda, it will depend on the cars performance, but if that happens IM POSITIVE, ABSOLUTELY SURE THAT ILL NEVER EVER BUY A CAR AT DIAMOND MAZDA IN THE FUTURE. For sure Ill let everybody know about my experience with Diamond Mazda. By the way, below please read the email I received from Ricky Tullier (the so-called Sales Manager at Diamond Mazda), where he brags about Diamond Mazdas "unprecedented levels of service"... what a joke... This company honestly is a shame, they think that instead of customers they have idiots that will be pleased by only receiving nice-words email... Heres Ricky Tulliers email: Thank you for the confidence you have placed in our dealership with your recent purchase. I trust your buying experience was pleasant and that you are completely satisfied. Please be assured that this is not the end of our responsibility. At Diamond Mazda, we want our relationship to continue after your purchase. We will complete the car buying experience by providing unprecedented levels of service, convenience, and personalized attention. We value our relationship with you and we look forward to the opportunity to continue serving you. You may receive and email from Mazda USA inquiring about your buying experience and asking for your feedback. We hope you will be able to honestly say that you had an outstanding car buying experience. If you have any questions or concerns, do not hesitate to call your sales consultant, Jonathan Lemoine. In addition, feel free to call me or our service manager should you have any service questions. Sincerely, Ricky Tullier Sales Manager Diamond Mazda

Danielle Lee

It was a bait and switch. I explained to the internet sale person that I just wanted to get my trade in appraised b/c I was upside down in my current car and what another dealership told me. She assured me that the someone would appraise it and thats it. When I got there, a salesperson was all in my face. I told him I was there just to get my car appraised and nothing else. He told me that I had to have a sale person to help find a car and that was the only way they would be able to give an appropriate estimated on my car. He tried to make me test drive and I politely said no. So I said I would like a Mazda 3 or CX-5 and appraise my car. They took a while and he came back with he guy they I was originally was suppose to meet with and he went to look at my car. He came back in and said we might be able to do something. I told him what the other dealership said and the current worth of the car. Once he played with the number, he said I not gonna lie, your car is worth what the other dealership said. They basically tried to put me into a Mazda 6 (b/c it had more discounts than the vehicles I wanted) and put the rest of the my current cars loan on the future car. It was no way I was gonna finance 31,000 on a Mazda. He said he would call my warranty company to see how much I would get back and its been a week and I havent heard anything. I will have to go and purchase my future Mazda somewhere else now.

Christy Parrott

My MPV broke down near Baton Rouge, and I drove in to the nearest dealership. I had already had to replace 2 coils so I figured this was another coil. After 2 hours, they diagnosed it as a coil. Their repair was almost double what the other repairs were. I waited 3 more hours for them to finish the repair. I had my 2 young children with me. We arrived before lunch. They never offered to take us anywhere or give us a rental. At one point, I walked outside to see my car. No one was near it. I hear the mechanic say it had already been finished. Then I asked the woman if I could take the car now...she said they were test driving it, but it was just sitting there in the garage! When we finally got on the road again, the car began making the same noise only 100 miles down the road. I called the service dept. back, but they were closed for the day. I left a message and nobody will return my calls!

david singer

Went for an oil change today and had a wonderful visit with Ronnie and James. The service writer, Brandon made me feel like I was home after a long trip and waiting for the work to be completed was totally enjoyable. Ronnie showed me the new RX6 and even took me for a test drive, since I was drooling all over the place.{not in the car}. They are great folks at Diamond and these 3 guys are first class. How often does one hate to hear that "sir your car is ready." I loved the visit and encourage anyone to give this group of people a chance to show you their stuff for 2014. It will take your breath away.The cars sell themselves and Ronnie and James will be your tour guides with no BS and total professionalism. I look forward to my next service appointment. .............David S.

Gretchen Uchello

We recently purchased a 97 Miata. This was our first service. We were not impressed with the New Orleans area dealers so we took a ride up to Baton Rouge because wed heard good things about Diamond. They were professional, helpful and friendly. They performed an oil change & tire rotation. They consulted with us over the use of synthetic vs. conventional oil in a car with over 135K miles. They knew this was the first time we were servicing the car. We didnt ask, but they let us know that our car had been well maintained and was in good shape as claimed by the dealer in Tulsa where we purchased the car. Overall this was a positive experience. We will bring the Miata back to Diamond.

John Dupuis

The Team at Diamond Mazda were a pleasure to work with as, of course, Mazda Corp. as well. The Diamond Mazda Team went out of their way to make me feel welcome and free to browse with "no pressure" sales. When I found what I was looking for, they worked with me with options to fit my financial/credit needs. I drove away with a Certified Pre-Owned 2013 Mazda 3. Abetter deal than what I walked in looking at. From the awesome on-line Diamond Mazda Sales Chat to the Airline Hwy. Store, I could not be more satisfied. Brad, Jason and Johnny are the best!

Cameron Roberson

Ive gone to Diamond Mazda for service on two different vehicles (including the notoriously unreliable RX-8, but I wont hold that against them) and purchased one. All of my experiences have been fantastic. As a small dealer, they have a very helpful service department and are very good about getting your service done in a timely manner. They also do a great job of communicating the work and work that could be done. The purchase experience with the internet director was painless as well. It was the quickest purchase experience Ive ever had.