JCPenney

Category:	Department Store
Address:	2400 Edgewood Rd SW, Cedar Rapids, IA 52404, USA
Phone:	+1 319-396-0777
Site:	stores.jcpenney.com
Rating:	4.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 100

Reviews 15

Janie Manley

Penneys return policy is ridiculous. My granddaughter received a pair of Nike flip flops for her birthday. They ran very narrow and were also too small. Since they were a gift, my daughter and I went to the Dubuque, Iowa Penneys store to exchange for something else. Since the shoes were very narrow, my daughter wanted to get a swim suit or other clothing rather than just exchange for a larger size. The sales clerk asked if we had a receipt or knew how they were paid for. Since they were a gift, we had neither. The sales clerk called a manager over and we were told that they could only be exchanged for the exact shoe and nothing else. My daughter said OK and the manager went to look for a larger size. They did not have a larger size, so she said they would not let her return the ones that were too small. She said that even though they were in their system, they were Nike and could have been purchased somewhere else. We told them that was a ridiculous policy and left. I had a Penneys receipt from another purchase that I made last month and I read their return policy which says without a receipt, items purchased at jcp are eligible for exchange or refund at the items lowest selling price within the last 45 days issued in the form of a jcp gift card. Thats all my daughter wanted so she could pick something else out for my granddaughter. We had plans to shop there and buy other items from their Disney department and other clothing. That kind of "customer service" is horrible and I wonder if its really worth losing customers over what those flip flops were actually worth - maybe $12 to $14, which would have been spent plus more if they would have returned them. I have had a JC Penney credit card for over 40 years and I am closing my account and telling everyone I know about the very poor customer service and return policy they have. No wonder they are closing stores.

Beauregard Iniowa

Eh...what can I say. Nothing spectacular. I went to pick up an order from the catalog - they could not find it after calling me and saying it was in. Waited for nearly 30 minutes while they "searched" for it. Manager completely ignored me when called over. The associate discussed the order and argued about the location and what to do in front of me. Still completely ignoring me and my questions about what can be done. Not impressed. Proceeded to re-order the product after they decided what was "best for me" without my consent. I was so unimpressed by the missing order, the poor customer service, and the lack of in-store selection that I canceled it and received my money back - after I was finally acknowledged by the manager nearly 40 minutes in to the experience. This store really needs to step up its game. Customer service is non-existent. The associates are less than helpful. Selection is deplorable it you are looking for big and tall, especially in the formal wear, suits, and sport coats. Otherwise, if you are less than 6 foot tall and weigh 150lbs you should be okay. They need to increase their big and tall offerings, higher better equipped associates, and beef up the customer service. Will I go back - that depends. If they improve on the above then I may consider. If not, I fear they will go the direction of everything else in the Westdale Mall - closed.

Drinda Nall

Would have given them a zero if possible. Purchased a sectional from them and bought the extended warranty. Called to say springs were coming through the bottom of one section, should mention I had to make 3 phone calls before I finally got to the right place. Anyway, was told my warranty did not cover frame. When I purchased the sectional was told it covered everything, couldnt believe it but the clerk assured me everything was included. Should have known too good to be true but I purchased anyway. Last time they will ever see me in JCPenney, I have been a charge customer since 1978 through 3 states and when I finish this will cancel my charge. No wonder they are closing stores, shouldnt be much longer till they are gone.

Jackie Pettit

I had one of the best experiences at JC Penney Westdale Mall in Cedar Rapids, Iowa. Yesterday I took advantage of the bedding sale in the home department. The first sales associate in the dept. was very helpful as she walked me to the area that I needed. Im sorry I didnt get her name. My purchase was very heavy and because I recently had surgery, I had trouble walking. Ryan, another sales associate in home offered to carry my purchase to my car. I told Ryan how much I appreciated this. As a former JC Penney associate, now retired, I take great note in customer service that goes beyond the norm. This experience was exceptional customer service. Thanks for making my day much easier.

Jim Clauson

On January 31,2015 I bought 2 pr. of voile Scarf drapery. With my discounts the total was $18.17. I called the store and ordered the same drapery only in a different color. The total on the same pair of drapery (except for the color) was $38.18. I lost all the discounts that I had with my original order and had to make a trip across town to make the exchange. I will say that the associates explained the policies of the store and I knew they could do nothing about it. I would have liked the store to do an even exchange for the 2 drapery.

Chandra Brawner

Havent shopped here in years but was surprised to find some cute things for great prices. No coupons or anything but nothing over 20 bucks and seems to be good quality. Store staff friendly and reasonably clean/organized.

Kristin Rumelhart

Employees nice. Store is updated and clean. Docked one point for toddler clothing section, which was picked over and not restocked. Many clothes left were not my tots size or were not modest enough.

Jaeson Kalmoni

Thought this place would close, but no, it remains as an anchor to a new area development. Nothing spectacular here. As always you can.fimd.most anything here somewhere else for less.

Kara Mitchell

No pressure when we bought our washing machine here. The price was good and its nice that the employees arent paid commission. Free delivery too! Its working well so far!

Christian Shields

I am in a love hate relationship with JC Pennys. Sometimes I find great deals, other times not so much. I will say this though: The staff at this JC Pennys is awesome!

Aaron Luna

Their Big & Tall section is leaps & bounds better than Destination XL! Better prices, better selection! If you need fat clothes, buy your fat clothes from JCPenny!

Kimberly Peper

Clean and friendly, but I dont like the new store layout. Having womens intimates upstairs and the rest of the womens clothes downstairs doesnt make sense.

Brand Schu

Nice store to purchase clothes. Pretty big mens section. Store is usually clean. Helpful staff. I usually find something here for someone for Christmas.

Christine Tuttle

Very awesome prices on there clothing and shoe department. A little bit farther away from where I live but always shop on line.

Julie B

Great experience with Jerry in the mens dept!! Great help getting a suit for boyfriend for my daughters wedding.