Walgreens

Category:	Drug Store
Address:	305 W Rollins Rd, Round Lake Beach, IL 60073, USA
Phone:	+1 847-546-7193
Site:	walgreens.com
Rating:	2.8
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 16

Reviews 19

Tammy Gianneschi

I have tried to order my prescription 3 times this week. I was originally told the prescription was out off stock and would be available the next day. The next day I called and no one knows anything about the prescription being filled. So I was told my order was placed yet again and would be available in an hour. 3 hours later I called back and the product is not available and they cannot tell me if my order was placed, oh and they are out of stock again. The 3rd day I called stating I needed my prescription filled and the previous issues. I was guaranteed the prescription in 1 hour. 2 hours later, still no call letting me know the prescription is ready, I called back. They are out of stock and cannot verify that the order was placed. They might be able to let me know in the morning if I can get my prescription in 2 days. So done!!!! Always an issue with this pharmacy. The only plus they are open 24 hours. However anytime you need to pick up a prescription, at the time they let you know it is ready, you have to wait at least a minimum of 20 minutes before they will even get to you. They are so slow. I am saddened they are ok with symptoms resulting in extra doc visits due to their absentmindedness. My doc can prescibe more medicine they will not fill!!! Maybe they should be responsible for the additional hospital stays and medical bills due to negligence. And its not like I have a choice to go to another pharmacy due to insurance. Go to ANY other pharmacy if you can.

Sue Shepard

RIDICULOUS on hold times. I am a pharmacist working for an independent pharmacy, and I needed to contact the pharmacist at this Walgreens. After being on hold for 4:40, I got through to the "call service" which put me on hold to wait for the pharmacy. after 17 more minutes the on hold music changed and a pharmacy staff member answered, and put me on hold for another 2 minutes to wait for the pharmacist. Cmon corporate -- give your pharmacies the staffing they need!! My independent pharmacy gets new customers EVERY DAY who are sick and tired of being treated like cattle. The pharmacists at Walgreens and other corporate stores WANT to give good customer service, but they just cant.

Mama Michalski

This rating is for the pharmacy. The wait time is terrible. My mom has been given the incorrect dosage for one of her medications. My son was also given incorrect dosage following a ER visit and the technician didnt even question it. I noticed it seemed like way too much for a toddler so I called. After waiting on hold they told me what the dosage should be and it was in fact incorrect. Always check your medications, especially from this location they are way too busy.

Adam Rivera

Love this store! Always helpful people. Pharmacy can take a bit but they have a lot of customers usually. Staff is always great, especially the young girl in the vest. The older male manager that doesnt wear a vest is always a jerk though- Ive seen him yell at his people for little things right in front of me twice. Made me feel super awkward and bad for the poor kid. I like Walgreens, but I wouldnt let my kid work there with that guy.

Christina Currie

I really do enjoy going to Walgreens. Its close to my house and 24hrs so I can rely on them to be there. Aisles are very tight. Hard to get around people. I always end up in a line full of people and they do the "I see three call" but the person who has to rush to a register, makes me feel rushed and they get pushy. Kind of script instead, its hard to get through a work shift, I get it. But some of them should lighten up a little.

Jennifer Pearson

My husband went to the pharmacy for his flu shot and we got there just after 9 on Sunday when they opened. There were about 10 people waiting there in front of us when my husband walked up to the sign in computer and saw that it was closed for the day. Granted, those people could have read the sign, but how long are Walgreens employees going to just let the customers sit there waiting when they know its closed??

Jason Freeman

This use to be a great store years ago. They must be having some serious hiring problems because know one there gives a damn about actually doing there job yet alone exceed even better at it. I will never visit another Walgreens after my experience last night. I dont give negative reviews lightly, I understand the weight they carry. This is the worst store in all of Illinois!

A Private User

Customer service here is amazing. I never have any problems here and if so the manager is always willing to help with a great attitude. Cashiers are always up beat and friendly at all hours. Store is mostly stocked and clean. Couponers are here all the time and is always great to find what you need.

saintashleigh ashleigh

The pharmacy had four days to refill a prescription that was already in the system and they accomplished nothing. Ive had only bad luck and poor service from this location (it should be noted that theyre always extremely busy). It took a Walgreens nearby about an hour to fill the same order.

Jasmine Balmes

The shift Manager Rachel is a HUGE RACIST SHE DONT LIKE BLACK PEOPLE, this Walgreens employees are shysters and use that ALL WHITE PEOPLE STICN TOGETHER TACTIC. Rachel breath smelled like straight sh!& and was spitting when she was rudely assisting me I will never go to this Walgreens again

Cynthia Cammarata

the pharmacy technicians are idiots at this location. If you do not carry a prescription that was prescribed by an emergency doctor it is the pharmacies job to call the ER to get a different one. Stupid stupid people.

Trevor Kizer

Best place ever. Employees are very helpful and always know where everything is. If they dont they will find out and help you as best they can.

Tamyra Sutton

Nice story, but it always takes longer than expected to get through the line.

Vladimir Wodnoff

Nice store very good customer service always clean pharmacy very efficient

Jocelyn Gutierrez

They give medics to peoples who are sick

Parth Kumar

The cashier actually yelled at me once!

Craig Citro

Seems like an average Walgreens to me.