Cellfone MD - cell phone repair

Category:	Electronics Repair Shop
Address:	7637 N Milwaukee Ave, Niles, IL 60714, USA
Phone:	+1 847-583-1800
Site:	cellfonemd.com
Rating:	4.8
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–3PM Closed

Location

Photos 100

Reviews 7

Han You

These guys dont keep their word, plain and simple. My cellphones screen cracked on Christmas Day, so I decided to give this place a try. Went in on the 26th. They were closed. They had holiday hours posted, but the 26th was not listed as a day that they were going to be closed. Still, I decided I would try and come back on the 28th. I reasoned that maybe they forgot to list the 26th as an off day, or maybe I caught them when they were out to lunch. On the 28th, I go to get an estimate for how much it would cost to replace the screen. They quote me for $130. Thats pretty good compared to the other stores I checked in the area. The guy working there told me that I could leave the phone with them and they would have it fixed by tomorrow, or I could just come back with my phone and they would have the part available the next day. It seems as though they dont carry the parts for my phone, which is a 2014 Moto X. Thats understandable, since the phone model is not as common as a Samsung Galaxy, or Iphone. The only problem is, I have work the next day, but I figure out a way to get a "work from home" day just to get my phone fixed. I come back to the store on the 29th as the person requested, but I find on that day, theres a completely different person working, and this person has no idea about my screen, or even how to fix my phone. I complained to the new guy that I had to jump through hoops to come to the store and get my phone fixed, but he says theres nothing he can do. I ask if the guy from yesterday, which apparently is the owner, has at least ordered my phone screen, since the employee states that they didnt receive a Moto X screen, but he is adamant that if the owner says he ordered it, then he ordered it. I then ask if he can at least verify if the order was placed in someway, but he states that he didnt have the authority to do that. He suggests calling the next day to check if the part is delivered. On the 30th, I call, and get the owner on the phone. He says the part hasnt come in, but from checking the USPS web site, he can see it was shipped at least. He said he would check again and give me a call back. I never got a call back. He also claimed that the part would be in at the latest, Jan 2nd 2016. On Jan 2nd, I called again to see if my part finally arrived. The employee answers, and says it hasnt come, and tells me to call back another day. At this point, I complain again to the employee that I was told the screen would be in on the 2nd at the latest, but he doesnt seem to be able to do anything about the circumstance. On Jan 4th, I made a last ditch effort to try and check if the part came in. Again, I was told it had not arrived. They claim theyll call me when it arrives. Im sitting here writing this review on Jan 9th now, and not one phone call has come from them to notify me that the part has come in. At this point, Im not even sure the part was ever ordered in the first place. Luckily, Ive already gone somewhere else, and got my phone fixed.

Isabela Fit

I would highly recommend going to Cellfone MD! The boys here are super friendly and helpful and fix your phone as quick as possible. Ive been here more than once (yes, I should probably stop breaking my phone) but each time has been a super pleasant experience at a very fair cost. Most recently, I got a little bit of water on my iPhone 5s and my screen stopped working. I took it in to see if its fixable and how much it would cost me. Chris let me know that all we would need to do is fix the screen and itd be as good as new. I ended up agreeing to it and he had it fixed super quickly. I was SO happy to be able to get it working back to normal.

Harley McCabe

Awesome job & cheaper that my phone insurance company! Called in before we went to compare the prices and turn around time of the repair to other highly rated shops. We were told to come on over as soon as we wanted, that the repair would take 15-20minutes, and that it would be the same price as the other places who would take several hours. We arrived 15 minutes later and were taken care of immediately. We sat on the comfortable couch in the waiting area and before the TV show that was on even reached a commercial, my phone screen repair was done! Super impressed & I highly recommend Cellfone MD.

Chris Botsis

I took my moms iPhone C to the Apple store to see if they could fix a broken screen and they said it would be a 3 hour wait just for someone to look at it! What a joke! Chris at Cellfone MD looked at it for maybe a minute, told us the problem and the price, and said it would take 15-20 minutes to fix. About 5 minutes later he walks out with the repaired iPhone and it looked brand new. I was blown away and he even gave me advice about what to do with some other broken electronics I have. I cant say enough about how great this place was and will recommend it everyone!

Nicholas Jasinski

I dropped my iPhone6 and completely shattered the screen-I couldnt even swipe to answer a call. I called a few repair shops from work trying to see if anyone would be able to fix it ASAP. Everyone else couldnt say they couldnt, but I called the MD and spoke with Chris and explained my problem. He said it would be no problem and to come in later that day after work. I stopped at the store, Chris took one look at it and said to have a seat. I barely got comfortable on the couch and he emerged with a phone that looked and functioned good as new.

Phillip Armoush

I was getting out of my car and forgot I had my IPhone on my lap. The phone fell to the ground and the screen was cracked. I called a couple phone repair shops and the screen was either out of stock or too expensive to fix. I seen CellFone MD and contacted them. They said the screen was in stock. I stopped in and the gentlemen told me he would be able to get it fixed in 20 minutes. I went ahead and got the screen fixed and the price was just right. I would absolutely come back and recommend CellFone MD to all my friends and family.

Melanie Krakauer

These guys were able to get my iPhone 5C in working order after it was dropped so the screen was completely cracked and the touch sensor no longer worked on one side. I called in the afternoon and had it fixed within the hour! Prices and timelines seem really fair compared to other places I called. NEVER go for an early upgrade or Genius bar when this is so much more reasonable! Definitely recommend.