Mercedes-Benz of Wesley Chapel

Reviews 4

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Maggie Ding

I loved the whole experience with this dealership! Jake, Maria and Louis were all super nice and extremely helpful. Started with a call with Jake, I told him which model and colors I was looking for. Jake did research and sent me a list of the cars I might be interested two hours later after the call. Guess what? I found the car I really like! I went to the dealership the next day. Jake told me to look for Maria since he had a personal appointment. Maria was extremely patient and helpful. She did more research for me and compared the deals and made sure I was happy with everything. She answered all my questions and concerns. We even had some girls talk. I felt very comfortable to buy a car from them. I felt the dealership is more like family. Before I left the dealership, I kinda already made my decision to buy the car I like without looking any other places. I was happy with the car, the price, the service and the people. Then the next day, I went to BMW dealership where I left my car at their service. After a short talk there, I didnt feel to spend more time and decided to get the Mercedes and trade in my BMW. The next day, I called Maria to help me get the Mercedes from Miami to Tampa. BTW, I love their free transfer between stores service. I told Maria, my goal was to complete everything by the weekend. She was always on the top of the whole process. We got the car in Tampa on Sat! They even offered to help me to get the trade in BMW from BMW dealership and left me headache free. I finally met Jake in person on Sat, he was super sweet and patient. He made sure I was happy with the car and told me I can call him anytime if I have questions. Finally I met Louis the finance manager. Louis was very funny and helpful. He explained to me all the warranties I was concerned and gave me very honest suggestions. Overall, I am extremely satisfied with this purchase and their service. I definitely will keep a long lasting relationship with them. I told my experience to my friends. Couple of them already said they would definitely go to this dealership when they are ready to change their cars. I will recommend Mercedes of Wesley Chapel to everyone! Thanks Jake, Maria and Louis for all your help again!

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Maryanne Iken

I passed the new dealership and thought it would be convient to have my car serviced . I made an appt. and went there. 1st they had the incorrect information related to the make/model. The service man James Scott fixed that in the computer then proceeded to tell me I havent had an oil change. I explained I take it to be serviced near my home and have the receipts. He along with Brian Gerharz pressured me that I have to do the service with them. They also questioned me.. how do you know you are getting the correct filter...what do they charge you etc. Then they said I was overdue. I felt like I was tag teamed. I told them I had approx. 18,000 miles and I believe nothing is due at this time. I explained I was there for an air conditioning filter change related to an odor and a sqeaky sound that seemed to be coming from the brake. Then James Scott proceeded to tell me about scratches and dings I had on my car. I told him I wasnt aware. He brought me out to the car to point out tiny almost microscopic marks I could barely see. He stated they have to document this because they have ran cars through the car wash and have been blamed for defects.Then we came back in and discussed the air conditioner filter which would be $250.00. I said ok thats fine. I went to sit down in the service area. The place was mostly empty except for 2 other people waiting. The staff were all talking, goofing off, service area messy, staff came to eat the last donuts and cookies and the ladies bathroom was dirty. Also during our initial conversation they were demeaning the concierge service staff when they came inside. I waited 1.5 hrs and Brain Gerhartz came to me and stated they didnt hear any noise...I said ok so the air filter is changed. He proceeds to say you said no to that. I was shocked....thats what I came there to have serviced. Meanwhile I stated so thats my car that was sitting outside all this time? Well yes...I was busy he stated. OMG this dealership lacks customer service staff is rude and needs training ..no one even smiled. I will be making an appt for the Tampa dealership to get serviced. This was a huge waste of my time!

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Shreya Thakkar

Where to begin. Our experience from the first moment we stepped in was amazing. As soon as we walked into the dealership the receptionist greeted us with a warm smile and offered us a selection of beverages, she said she would go get the water and find a salesman for us. She came back a few minutes later and apologized for the wait because they were a little short on salespeople but she assured us that someone would be with us as soon as possible. She told us to walk around the show room and we did. Almost immediately we were welcomed by a man in a shirt and tie (the finance manager, but we didnt know that at the time) and he told us a little bit about he car we were interested in. Then he also told us about another car that was a little bit bigger and in the same price range. We looked around some more and then a salesman, Jake Nelson came and took over. He shared his incredible knowledge with us about the different car models and helped us find the best one for us. The dealership had the best customer service and the best prices, and believe me they were the best as we had looked at many prices from many different dealerships. Then later on we had decided on a car, made a deal and went to go see the finance manger to finish everything. Then we had the pleasure of officially meeting Lewis, the awesome finance manager. He was so friendly and patient even though it was 6pm and the dealership closed at 5. Everyone who had worked with us had waited until we walked out to leave. It felt more like a family than a dealership and I highly highly recommend. If you ever end up looking for a car please check out Mercedes Benz of Wesley Chapel because they will go beyond your expectation. Also, please ask for Jake Nelson to be your salesman because he will answer every and all questions you have and equip you with all the information you need before you purchase a car. Overall, we were so incredibly satisfied and will never go to another dealership again!!

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Nicholas Coblio

1. I showed up at 2:00PM for my appointment which was scheduled for that time and confirmed via email. At 2:20 I was advised that my service advisor had stepped out and had not returned so I was scheduled with a different Adviser. So much for scheduling a visit. Strike one. 2. The new advisor started my paperwork but came back out about 10 minutes later trying to resolve some issues. Apparently their computer showed my car, which I have owned for 12 years, belonged to a different person. That was quickly resolved and he stated someone must have made a mistake when they entered someone elses data into the computer. He was curious why I did not notice this the last time I was there for service. I pointed out to him that the last time I was there, the information had been correct. I confirmed that by looking up the maintence records in my files when I got home. This did not instill in me any confidence in their system. Strike two. 3. At about 3:30 he came out and advised me that the AC compressor is shot and needs to be replaced and that will require about four and one half hours of shop time. Of course, my question is "so what will this cost me?" Apparently he did not think I would ask that question, maybe under the assumption “if you have to ask, you cant afford it". Anyway, he then vanished for another ten minutes to come out with some numbers scribbled on a piece of paper which was then copied onto their estimate. He then said he might be able to save me a couple of hundred dollars by using OEM parts. As far as I was concerned this was not very professional, why not provide the low and high cost estimates? Strike three and I was out of there! 4. As a follow up, the next day I went to a repair shop I found via the MB forum. Twenty minutes to diagnose and come up with an estimate, $400 less than above and work was done by 4:00 PM. There is no way I will go back to Wesley Chappell. They used to be very good so I dont know what happened.

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