AT&T

AT&T, 2100 Dixwell Ave Suite 200, Hamden, CT 06514, USA,

Category:	Cell Phone Store
Address:	2100 Dixwell Ave Suite 200, Hamden, CT 06514, USA
Phone:	+1 203-407-1113
Site:	att.com
Rating:	3.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–5PM

Location

Photos 10

Reviews 7

Colby Secl

Not the typical AT&T store I expected... I was blown away when he REFUSED TO ACCEPT CASH for the new phone that I bought on the website the night before, when I mistakenly chose to pickup the phone at that store, rather than wait for it to be shipped to my home. This was after waiting over an hour in line, and after dealing with an overall unpleasant experience, which I will describe below... Let me also explain that I did not even expect to have to pay anyone when I went to this store because I thought I had paid for this phone, since I submitted my debit card information, when I ordered the phone the night before, on their website. However, this guy explained that they had just put a hold on my card, rather than actually charging my card, and they would release the hold, after I paid him the same amount that was being held on my card. This did in fact end up being true, the hold was released from my card. After handing him the cash, he went on to explain that he supposedly did not have any cash on hand, not even the dollar I needed as change, so he credited my account with the exact amount of what he should have given me back as change. This of course was after I demanded to pay with cash, and he finally accepted it, after I brought up the literature printed on their website. On top of the nonsense explained above, I also had to deal with waiting for this guy, who I must say was handling all of his work as pleasantly as possible, since he was the only one there helping customers. I assume he was either one of the owners, partners, or maybe the store manager. He had to help about 12 customers that stood in line ahead of me during my visit. I stood with these other very patient people in this slow moving line, which made the already small store feel very congested. Apparently this store routinely gets busy and congested at the same time every night; someone mentioned this occurs nightly from 6 to 8 PM, which is also the same time I was there. Most of us had stopped there after getting off work, before they closed at 8. This guy was also then pushing me to buy a different phone, rather than the one I ordered... it was obvious that he was just trying to get me to buy a phone from him at his store. I cut him off though before he got rolling with his sales pitch, and told him I just wanted the phone I ordered, and to be on my way. In the end, I must say that despite the unpleasant experience, it was an overall success. I completed the task I went there for, and I got the phone I ordered, and I was able to pay with cash.

Shakespeare Rodriguez

I was shocked that after 4 hrs in the store that I was not properly informed about the service I was receiving and the bill I was expected to pay monthly. They wouldnt even waive the restocking fee despite their errors! They simply suck!

Ernest Hemingway

very rude and unprofessional people here. An unauthorized charge appeared on my account after I used my debit card here. Google "At/t Vesta Portland Oregon" to see the thousands of complaints.

Maurice Daniels

As an employee i consistently see and expect Great informative support and great reliability on information for upgrades and plan based decisions.

David Deull

I was helped by very friendly and informed staff (thank you Maurice!) and walked out with a smile on my face.

Mitchell Davis

Staff were very helpful and answer the all questions I had

Alexander cruz

This good