Fast Cash Pawn & Gold Centers

Category:	Pawn Shop
Address:	1227 W 84th Ave, Federal Heights, CO 80260, USA
Phone:	+1 303-427-1188
Site:	firstcash.com
Rating:	2.5
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 12–5PM

Location

+−

Leaflet

Photos 5

Reviews 14

A Private User

Earlier in the month of February I went in to the Pawn Shop and explained to the TRUSTED Employee, That I was planning to come in towards the end of the month, pay the amount in full and get my jewelry however I wanted to avoid paying the “holding fees” twice. She explained that since I was a loyal customer and have never been late she can offer me an extension until 02/24/2012 I happily accepted she wrote the date on a card for me, called the store Manager over to get the approval and I THOUGHT she did what she needed to do on her end to honor what she told me. On Thursday 02/23/2012 I planned to come in and buy my items back, but called to verify the dollar amount, and spoke with gentleman who told me ALL 17 items were sold on 02/20/2012, because this was the date the extension was given till, I panicked and told him I have a card that the employee wrote on and it clearly says the extension was till 02/24/2012 so why were my items sold? He could not give me answers and told me he would have the store Manager (who was off this day) call me. The Store Manager) called me right away and was very apologetic and courteous expressed numerous times how sorry she was and did acknowledge this was their mistake. She said this was a problem that needed to be forward to the General Manager Kevin. Kevin called the next day 02/24 and was no help whatsoever; in fact he was very rude and extremely unprofessional. I found out there was a Human Resources Manager named Erica that was equal to Kevin and spoke with her on Friday she said she was going to contact the owners and get back to me in twenty minutes, I have yet to hear from her and left her 2 messages since Friday 02/24 and now she is unavailable and will be out of the office till next week. I’ve called 6 different Locations and explained the situation to all Manager’s they ALL said they would make a call out to the owner and he would be in touch. Finally spoke with a manager who made a call to Ryan the Assistant General Manager and said he would be calling me in 15 minutes. Today is 02/28/2012 I have gave Fast Cash Pawn plenty of time to call me to try and explain what happened and they have not had the decency to do so. I fell betrayed by this company and just want others to know what they are capable of doing. Its interesting that they owners have clearly received the message and have not cared to call to try and fix this problem instead they are avoiding all calls and have instructed all employees to screen all calls and not give ANY information.

John Muniz

Worst Pawn Shop Ever Worst Customer Service Rude And Snotty To Everybody Very Unprofessional Offered Me 50 Dollars For A Camera Put My Infp In Printed The Papers And As Soon As Im About To Sign Papers The Bum Manager Comes Out And Says Make Sure It Charges 1st!!!! Brand New Camera Fully Charged He Says I Need To See It Charge The Lines On The Charge Need To Move They Dont Move ???? Are You Stupid Dude IT IS FULLY CHARGED IT IS BRAND NEW HOW ARE THE LINES SUPPOSED TO MOVE ON THE CHARGE IF ITS FULLY CHARGED. He than says i can GIVE YOU 20 after they already offered 50. NEW MANAGMENT NEEDED NEW EMPLOYEES NEEDED BUNCH OF LOW BALLIN BUMS BY THE WAY THE MANAGER WEARS THE SAME ASS CLOTHES EVERYDAY DONT EVEN COMB HIS HAIR HOW UNPROFESSIONAL

Mike Martinez

This place is very unprofessional! And the manager (Christian Maestas) does not in any way know what she is doing, I brought is a bran new never used $1,500 TIG welder with the recite and she offered me $125 as a loan, she didnt take it out of the box to look at it, look it up online, or look at my recite. She compared it to a beat up MIG welder they had in shop. She needs to be replaced she has no clue what she is doing and is no help. I wasnt trying to sell it i was looking for a loan and it was worth it! I recommend fast cash on Colfax they helped me out with my $500 loan no problem no questions asked. This location clearly needs a new manager!!!

Raymond Blanton

Worse service ever. Guy treated me like i was a kid. Im 26 years old and guy offered me $10 for a silver black and white diamond engagement ring meaning i really needed money for gas still laughed at me and talked bad once i left and laughing. Absolutely worse service ever. I don not recommend going here. I will never go back in my entire life.

Justin Roles

Do not give this place any business! Poor customer service and borderline illegal practices. I made an offer to buy a high priced item. They accepted my offer. Then, after calling in to the manager, decided the item was no longer for sale and they would have to re-price the item. Theyve lost a customer for life.

Brielle Scheel

Great customer service.. I had a problem with what I bought and the assistance manager James fixed the problem as soon as possible. Great guy to work with. Worried about the customers being happy and thats what matters!! You go James!!! Ill be back

A Private User

I like this place. I always get friendly, helpful service anytime I call or come in. Ive sold there and bought there. I do most of my business based off of customer service and Ive never felt let down here.

Duane Underland

Things are priced if you were to buy it new. Or they are priced double of what you can buy at a big box store. dont waste your time or money

Gilberto Alvarez

Dont waste your time. They kick me out 20 min before they close. Rude. Unfriendly I dont know how they still open

Derick Thoene

This place is a buyers paradise. The prices are low.

Salma Morones

It suck asked for 1,000 for iPhone 6s rose gold phone

Calvin Graham

Good place to buy. Never had any issues.

guadalupe quintero

Had problem we resolved the issue