SEPHORA inside JCPenney

Category:	Cosmetics Store
Address:	3650 New Center Point, Colorado Springs, CO 80922, USA
Phone:	+1 719-550-4660
Rating:	2.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 9

Reviews 12

Lydia Avery

The customer service is terrible, I didnt even get talked to for at least ten min of milling around. When I finally was approached I asked how I use my Sephora play card and they had no idea, nor did they care just scanned it for the points. Then when they were out of a product there was no movement or answer when it would be in. I also asked about the deluxe size sample when you spend $25 but they had nothing and looked at me like I was crazy for even asking! I had a birthday gift so I just bought something small and got out of there! No offer of a sample of the product I was looking for and they dont even use the Sephora bag anymore, just a cheapie plastic bag. I went in there intending to spend a good amount of money but decided to go to Ulta where they dont treat customers so poorly, VERY Disappointed!!! Wont be going back.

vanessa meehan

Wanted to share what happened to me today while shopping for makeup with one of my girlfriends. I went to Sephora today to check out some recommended foundations. I was told by the beauty consultant after she picked a few colors that were really dark, and the other orange on me, that she didnt have any foundation there to match my skin tone. I was dumbfounded. Thinking really with all the variety here not 1 foundation in the whole store to match me. I still have so many emotions going thru me. I just wanted to yell.... But thats not me. Of course I walked out empty handed. If I could give zero stars I would.

Ellie S

I prefer the Sephora up at the Promenade Shops at Briargate over this one. This one isnt bad per se, but its smaller and has a much more limited selection of products, only one or two people to help you (and those on the salesfloor are also running the register, so you may have a wait), and it feels very cramped. I havent had anything really noteworthy happen here, good or bad, but I just dont enjoy the experience at this one quite as much.

Laura Teasley

Went in today to return a cologne I bought online off of the Sephora site with my JCPenney credit card. The spray part of the product was broken. Had a hard time convincing them to return the item and on top of that I can not return anything for 180 days. Thats what I call poor customer service.

Jessica Zinke

Dont go here if you expect employees to be kind and helpful. They will only speak to you if you have two pounds of makeup on your face. If not they act like youre below them and helping you is an insult to them.

Angela Morris

The customer service is usually pretty good in here. Today, I tried to purchase two items. They were out of both and didnt know when they would receive a shipment of either.

andrea waters

I have given this location a few tries and it has let me down every single time.... I dont appreciate being talked to like an ignorant individual....

Steph Wood

Its in a JC Pennys what do you expect? Its really not the full store. They have when I need when I have my eye on something. Helpful employees too.

Nicole

I would give this Sephora a 5 stars, but they are usually out of stock on A LOT of products and customer service is a hit or miss.

Susan Romero

Anjelica at this location is a miracle worker! Thank you, Anjelica!

Rachel Davis

Dont go here if you are truly looking for help/ costumer service.

Chelsey Harris

This store is always out of everything!