Starbucks

Category:	Coffee Shop
Address:	506 Castle Pines Pkwy, Castle Rock, CO 80108, USA
Phone:	+1 303-663-0196
Site:	starbucks.com
Rating:	3.7
Working:	5AM–9PM 5AM–9PM 5AM–9PM 5AM–9PM 5AM–9PM 5AM–9PM 5:30AM–9PM

Location

Photos 45

Reviews 16

Aa Rrg

A trip to THIS Starbucks made me call the 800 customer service number and cancel rewards membership and have them refund the money that was on my gold card. I have been a gold card member with Starbucks since 2008. This visit single-handedly ended that. In one visit to one Starbucks I went from being a frequent customer usually more than three or four times per week, to boycotting them and bad mouthing them to every single one of my friends and family. August 22, 2017, approximately 11:20 AM. I pulled into the drive through. Ordered a Venti iced coffee with no ice. She repeated it back to me Venti iced coffee with no ice she said. She said will there be anything else? I said if you could be so kind as to put one packet of raw sugar in there I would appreciate it. She said no problem. I pulled around and was behind one car. They handed him a sandwich out the window. 15 seconds later he hands the sandwich back. Four minutes later they had him another sandwich and he finally pulled away. Not a big deal. That didnt bother me at all actually. Usually a four minute wait in the drive-through line would make me blow a fuse, but today I actually had some time to kill as I was waiting on somebody so I was just checking my email. I pulled up to the window and she hands me up a Venti iced coffee full of ice. I simply stated oh, I ordered no ice. She looks at me funny and takes it back and shut the window without saying a word. 20 or 30 seconds later she hands me a cup out of the window. I reached out and grabbed it. It was a Venti iced coffee with no ice and it looked like they had dumped it in a barrel of coffee before they handed it to me. It was soaking wet. Dripping from all around the bottom and the lid. It had coffee all over it from top to bottom. It dripped on my brand new car which unfortunately has cream colored leather upholstery. It dripped on my shorts which are unfortunately light gray. It got in my cupholder it got on my armrest, all over my cars console and all over me. When I looked at her after placing the coffee in my cup holder I looked her right in the eyes and said REALLY?! She said oh let me get you a napkin. She comes back with a handful of napkins and returns my Starbucks card to me, and closes the window without saying a word. I am sorry I inconvenienced you oh genius lady at the Starbucks drive-through, by being a customer of yours. Trust me, it will never ever ever happen again. Im sorry for the inconvenience to you.

Michael Tibebu

If their was a 0 star I would give them that. Worst Starbucks ever. 1. The young workers were obnoxiously loud, they did not Care about any customer. Chatting with your coworkers is nothing bad but when your loud enough to completely distract a person from reading is not nice at all. 2. They were talking trash about customers that was not present at the time. " oh remember this customer he pissed me off" saying this and that. 3. The AC was way to cold seems like they didnt want any one to sit inside. I am not exacurated this but if the manager sees this better correct it cause I am definitely not coming back to this Starbucks.

Arielle Pine

Probably the worst Starbucks experience I have ever had, I dont know how 2 people in the drive thru can take 15 mins. The midnight mint mocha was made wrong, they forgot my espresso. They apparently dont give receipts,I wish the drive lady asked if I wanted to use my free frab because I did not and she didnt give me a choice. I dont think this was just me since when I went inside a male was standing there they forgot about his drink that he had been waiting for 20 mins he stated. Ill stick with my location Santa fe and Mississippi.

Anna Smallwood

Im speechless. I ordered the same drink I always order which is really simple, and they gave me the wrong drink, I pointed it out and they remade it, but I was sitting inside around the corner and heard them talking about me and how obnoxious it is when a customer points out a wrong order. Are you kidding me? I was looking at them and they didnt even seem to care I heard their whole conversation. Unbelievable. I will go out of my way not to come here again.

Jennifer Jones

Went to a different Starbucks in Colorado springs and they put peppermint in my coffee. I am allergic to peppermint, so when I went in and told Julie, the cashier, she gave me a free drink. I only told her to make sure it wouldnt happen this time, not to get a free drink, so it was much appreciated. Staff was friendly, efficient, and store was clean. Only missing one star because parking was confusing. Will return!

J Wassam

This Starbucks is ridiculous anymore. They all sit there and talk about you if your drink is made wrong. 4 of 7 times this week my drink was made wrong, which is usally atnleast once a week. I have had the same drink for 6 years. Yesterday, she took my wrong drink and then started just mixing what should have been right into the wrong drink, including just stirring all of the whip cream in.

John A. Matthews

I typically love Starbucks and am very forgiving. The customer service at this store is lacking, response times are low, and when mistakes are made during the busy rush, the staff makes it right (per company policy) but acts like it is the customers fault. Not a consistent or positive customer experience.

Dennis Roark

I had to step out of line to look at the glass case for the food items. Instead of ordering, I was skipped twice until I had to draw attention to myself so I could order food items and ask questions. Just because you see it in the display case does not mean they have any, as I found out...

Josh T

Always busy and the staff is somewhat unfriendly. They probably arent really that bad, but at Starbucks I just expect really great customer service. And at almost 10 bucks for a coffee drink and a breakfast sandwich I dont think that is too much to expect.

Kevin Engel

Not many surprises here. Starbucks tends to be pretty consistent. This particular one feels a bit cramped and will be tough to find a seat in if its busy. The staff isnt as friendly as many other Starbucks Ive visited.

Megan Walker

Went through the drive thru and my boyfriend asked the barista to reload his Starbucks card and she had no idea what he was talking about and had an attitude. But our drinks were ready at the window so that was nice.

Susan Matthews

I stop every Sunday on my way to church. This Starbucks is less epensive than any of the Starbucks in Castle Rock and the drive up window employees are always friendly.

Ryan Rodriguez

Questionable/ Interesting service... Raspberry Green Tea was awful... Whipped Cream was melted when served on frappuccinos... Ordered Iced Mocha, got a frappuccino?

Todd Kramer

One of the better Starbucks in the area. Lots more space. More staff. Normally a shortage of seats at Starbucks but this one has it all.

Clayton Koobs

Attached to the bank next door, you have to drive behind the ATM lines to get to the drive-thru. Friendly staff, medium-speed service.

Caleb Moore

Great cafe! If you like waiting 30 minutes for a drink and getting fussed at by a sassy manager. Wont go to this Starbucks again.