Total Wine & More
| Category: | Wine Store |
| Address: | 394 N Moorpark Rd, Thousand Oaks, CA 91360, USA |
| Phone: | +1 805-494-0108 |
| Site: | totalwine.com |
| Rating: | 4.6 |
| Working: | 9AM–9PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM |
Location
Photos 100
Reviews 27
MA
Mark Thompson
This store has redeemed itself ! About a year ago I went into this store and the vibe was so different; the staff was indifferent and not very helpful. Last night, my Wife and I went into to restock on some wine. The Manager, David, greeted us and provided us with some great wine selections. He spent about 15 minutes with us, asking which wines we usually buy, really getting a feel for what we liked and made his recommendations to us. **This is the type of customer service that will get us to make the trip to this store. *****Thank you David !
CA
Carole Chapman
I highly recommend shopping at the Thousand Oaks Total Wine Store. This is the only store where I purchase wine. I take advantage of the 10% off the pick 6 program, but of course I prefer the occasional 20% off $100 purchases. Will Templin, other managers, and staff members bend over backwards to help me in the following ways: 1. Insure that I get the best deals and coupons on my wine purchases 2. Accept returns in case of spoilage, corked wines, or other quality problems 3. Provide advice on wines that I have not yet tried.
GE
genesis fernandez
The management staff is always wonderful at this location. Their recommendations on beer and wine are always spot on. The store is filled very nicely and the prices are unbeatable, you really cannot find a place with a better selection. The "build your own" six pack deal is great when youre in the mood to try different things. They always have coupons for beer and wine so its smart to sign up for the emails.I love their hours because it gives you an opportunity to satisfy late night cravings!
SA
Samuel Rios
Walked in for a specific item. Was not greeted. Was passed by three associates and the store manager on duty and no one stopped to ask if I needed help. When I asked for help at the register, I was told they did not carry the item and did not offer to order it for me. So needless to say, their staff is not trained or supported in building customer experience or sales. While their prices and selection are OK, there is a lot of competition in this market. Better step it up Total Wine.
A
A Private User
OMG!! This place is like BevMo on steroids!! The staff is super helpful and very knowledgeable. I was making Sangria from scratch and the manager totally hooked me up with the right ingredients. I told him what was in the recipe and he suggested other items instead of what the recipe called for. I took his advice and it came out fabulous.. This is now a regular stop for my Grocery list. :)
DE
Dean Robertson
Go here a couple times a month, or so, to buy beer, etc. Tremendous selection of beers, ales, as well as many "hand-crafted" speciality brews at quite reasonable prices. Also, just about any kind of liquor or liqueur or wine, as the name says. If they dont carry what youre looking for, it probably isnt imported to or availabless in the U.S.A.
NA
Nancy L
We had a dinner party to go to and we had to bring a bottle of wine. I know nothing about wine, but this place was super helpful picking out a good bottle for us. It ended up being the best wine at the party and everyone asked us where we got it from. My husband loves the abundance selection of scotches.
LA
Larry Carson
The customer service here is fantastic!! Chris M. went out of his way to check on a few things for a keg I wanted for Saturday, booked it for me and gave me the heads up on what all else I would need. Its customer service like this that will keep me coming back to Total Wine for years and years to come!!
A
A Private User
Great store anything you could possibly want they have. My only gripe was an incident I had with one of their workers, I think her name was Nancey, she was just extremely rude and could barely even point to where I wanted to go, let alone be bothered to help me. Everyone else is really nice and helpful
A
A Private User
WOW! What an inventory. The wines here are very reasonable. They have wines of many qualities and vintages. In comparing prices to recent visits at notable wineries in Napa and Sonoma, it is seems that TW is obtaining their wines at negotiated rates and passing on these great ptices to their patrons.
KE
Kevin Williams
Youll find whatever youre looking for from wine, vodka, gin, beer, and more. Seriously massive selection of fun glasses and bar stuff too. And they have an amazing cigar room. I would highly recommend them if youre looking for new things to try.
LY
Lysa Renee P.
Great value and selection! The staff members are always making the rounds to see if you need help finding anything and are ready to make suggestions. I wish the cashiers were nicer though. For some reason, they arent very cheery or pleasant.
DA
Damion Darksmoke
An amazing selection of wines and beer! They have really good deals on wine and they have an express chiller to bring your wine to temperature before you go home. You can also build your own six pack to try new beers. Great place!
ST
Steve Austin
first time in total wine and was pretty disappointed. lots of beer selection, but no hard-to-finds. lines were slow. I would rather hit a small bottle shop and find rare beers and more local selection.
ST
Stephanie Knotts
Can never have enough wonderful words for this location. I usually place my order on line and pick up. They have always been on time and I have never had to wait to pick up my order. Great Job!!
MI
Michael Ratsamy
A decent sized total wine. We slipped in close to closing though and i wasnt asked if I needed help by any employees. Luckily, they mostly have the same layout and I was in and out in little time.
KE
Kevin Tisdale
Total Wine is like Toys R Us for adults. Tons of alcohol to meet just about every taste. You wont typically find the rarest of beers but on occasion you just might get lucky.
DA
David Guzman
This place has EVERYTHING! Its like Costco/BevMo & an upscale wine store all rolled into one, without being snobby! The staff are very helpful, and the prices r reasonable.
MA
mark shramek
Love this store. This place has the best prices hands down. The selection is huge and staff always seems to be very knowledgeable and always gets me what I need.
BR
Brooke Minnich
Great prices that other stores cant beat for wine, beer, and especially hard alcohol. Very large selection and friendly staff always offering help to customers.
NI
Nick Mattera
Thousands of wines and beers, hundreds of types of liquor, friendly staff and reasonable prices. No reason to shop anywhere else for anything drink related.
JI
Jillian G
Great selections friendly staff. Except one manager lady who will tell at staff in front of other and take from back of li new instead of front of lines.
JO
Jonathan Johnson
Total Wine is amazing!! Best prices and selection... Blows Bevmo out of the water. They also have a decent selection of cigars at super good prices.
RA
Rachel Halfaker
Bigger selection but not better pricing. Stick to your local liquor store retailer. Recent hires have improved the service; Manager should take notes.
A
A Private User
Nancy was wonderful, very helpful. I told her this and she told me not to tell anybody... sorry nancy! This place has everything imaginable....
JO
Jonathan Douek
Coming from New York, I can tell you that liquor stores like this simply dont exist out there. This is like a warehouse for alcohol
LY
Lyndsay Guenther
Love this place. Just had some Stella Rosa Peach.delicious! Dominic was amazing and gave great service! Robert schooled us on beer.
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