CVS

Reviews 8

WI

Will Andersen

I have a terrible cold tonight, my nose will not stop running, making me sneeze. Weve all been there. I woke up with a pounding head, chills, muscle aches, and a stabbing pain right behind my eyes. Its an Emergency at this point. All I needed was a nasal decongestant pill, phenylphrine hcl, which is about as common as acetomenophen. You can get it at any pharmacy. (The only reason I didnt have some on hand was because I was house sitting.) So I drive to this CVS location at 4am. I walk over to the right section and try to find it myself, because Im hurting in such a bad way and want to take it immediately, but my head and eyes are killing so bad its making it hard to find it.. So I politely explain my situation to one of the two middle aged Asian women working there. I told the one next to me that all I could find was the nasal decon / Tylenol combo, but I needed the nasal decongestant, phenylaphrine hcl, and Im really struggling. Please help me. EASY REQUEST. I even put my finger right below the word nasal decongestant because I need this stuff immediately. I showed the lady and said the name twice, but the woman paid zero attention to anything i said, obviously, because she responded by glancing at the box, saying, oh youre looking for Tylenol. "You need to go over there." *waves me away* This after I specifically told her my situation and what I was looking for with my finger on the word, right in front of her. She proceeded to talk over me in an aggressive manner, waving me away. She had terrible interpersonal skills. This was the worst customer service Ive ever experienced at a pharmacy at a time when I really needed help. I could have probably begged for help from a random stranger and gotten helped, but not this lady. She kept pointing me away almost like you would a dog, she wouldnt even take the 3 steps over to help me find what I needed. She finally told me to go to the pharmacy, and when I asked the pharmacist again, the same thing happened, and she said ultimately said they dont have it, which is absolute horse sh. Its like a fn el pollo loco saying they dont have chicken.. Theres literally no one else in the store when this happens btw. So not only are these two women terrible at their jobs, they arent aware of the basic products that are in the store, but I also suspect they lack a shred of human decency. So after being given the run around, asking many times for help from the 2 staff members, looking for it myself for a few minutes, i finally found the plain nasal decongestant in the other side of the isle from the mixed stuff, which is weird.. So I get the vibe the only reason these women are here is for the paycheck, and they really couldnt care less about people. So I will not be going back. I cant stand people like this.

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EM

Emily Abele

I needed to pick up a time-sensitive prescription that should have been ready Monday night, or at least Tuesday for pickup. I finally visited the pharmacy after three days of not hearing if the prescription had even been filled. Not only had they not filled it, they had not even done paperwork to fill it (which is absolutely necessary), and then tried to give me the incorrect dosage (half of what was prescribed). They offered to fill it again once the supply ran out, as if that was an option that wouldnt require another appointment with my doctor, and an additional day of everyones time. There wasnt even a refill option on the prescription! Honestly, I think the pharmacist just wanted to be done with me so he could move on to something else. I had to explain to him why this would not be an appropriate solution. If they had processed the prescription in a timely manner, this issue could have been resolved a LOT sooner, or at least noticed. I should not have to go in, after waiting for a confirmation call that never came, only to discover that they had not done the processing for the prescription at all. Unorganized, and uninformed. If I had a choice, I would change pharmacies (and it is an option I am seriously considering, even if it means more driving and time).

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ME

meiogirl

I have been going to this pharmacy for 2 years now and I can finally say, I AM FREE!!!! I will say this place is always busy, they never seem to have enough staff. Even when its 3pm on a Sunday and there is one person in line, there do not seem to be enough people to take care of whats going on. Myself, I have 2 prescriptions that I need on a monthly basis, you would think after 3 or months of service this would be an easy routine. It never was, the prescriptions were never ready together. Not a big deal unless you just wait 30 min in line to find out that even though the automated call came, only one was ready or none. So get ready for people who do not listen to your own concerns at all, wear blinders, and run prescriptions.

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A

A Private User

I have been using this pharmacy for several years. I must come to the come conclusion that i am at there mercy. I have lupus and fibrio myalgia and use many meds. Most of the time the service is great, but often, there is not enough staff when the line for pick-up gets very long. Many of the staff speak other than english as a first language, and this can become cumbersome when u must repeatedly spell and pronounce your name more then two or three times. I just have to come to the that conclusion this is there version of customer service and just have to grin and bear it. Life is too short to fret about it. One last note, if u go to the pharmacy at around 7 or 8 a.m., usually the line is at a minimum.

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ED

Eddie Roca

I cant even begin to say how amazing this CVS Pharmacy is! After a 6 hour wait I in the ER, all I wanted to do was fill my prescriptions and go home to rest... Until after a total of 5 24 hour pharmacies, almost about to quit I happen to drive by and said to myself "why not" and wouldnt you know it, they had what I had been searching for! The pharmacist got it all taken care of and pretty quickly also. I know where to go and where to send any of my friends when the need arises!

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A

A Private User

One of the worst pharmacies Ive ever encountered. Not because they dont know how to fill a prescription but because everyone there is ALWAYS rude. I call in my prescription and theyre rude on the phone as well. You cant catch a break with them. Ive learned to just accept it. They must all hate working there.

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AR

Arby Khodabakhshian

My prescription was fax by the hopital and the pharmacist tossed it in the trash with out calling back i was standing right next to the nurse when they confermed that they had recived the fax when I arrived he said that they need the original copy and cant help me no respect for anyone

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RI

Rita kerpo

I visited the pharmacy a couple of hours ago. Ive been going to this pharmacy for the past 2 months and I am very happy with my switch from Rite Aid. The staff is very sweet and helpful (and kinda cute!) Dont know if the reviews below were before or after the current staff..hmmm

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