AT&T
| Category: | Cell Phone Store |
| Address: | 17342 Colima Rd, Rowland Heights, CA 91748, USA |
| Phone: | +1 626-581-1677 |
| Site: | att.com |
| Rating: | 2.9 |
| Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 10AM–7PM |
Location
Photos 25
Reviews 28
A
A Private User
The salesperson by the name of "Shawn Kemp" is extremely rude. I went to the AT&T store near the Puente Hills mall to pre-order an iphone. During checkout, Shawn asked me which color I wanted, I said "black" very very clearly. I have wanted the black iPhone 4S for weeks now and never once considered getting the white one. But somehow he thinks I said white. When I told him there appeared to be a mistake on my receipt and that I ordered a black one. He gives me a 10 minute lecture (not exaggerating on the time) about how he never makes a mistake at his job and how he is sure I said white. He then speaks to me very condescendingly as if I did not know English saying "color white very different from color black, you pick white color, computer says no change allow". He cant change the order once its been placed and blames me for not thinking clearly. When I asked if its possible to get an exchange, he even tells me to stop talking because I was making it "more difficult than it should be". Unbelievable. He then continued trying to get me to buy $25.00 screen protectors for the iphone, again continuing to speak condescendingly to me "iphone scratch easily because glass, screen protect glass, no scratch on phone". I have never met a salesperson so rude in my entire life. After this contract expires, I am definitely switching to Verizon.
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A Private User
I went to this store to purchase a new phone today and 40 minutes later, I left empty-handed. It didnt seem too bad when I walked in. There was a small crowd but an employee walked around with an iPad entering customers into a queue. However, any semblance of order was lost when he wandered around helping salespeople translate for customers. I had to tell confused customers who were entering the store what they needed to do. The service was painfully slow. When I was finally helped, I was told I had just renewed my contract as the result of a failed attempt at purchasing an iPhone 4 a few months back. I had no phone to show for it, yet they went ahead and renewed my contract anway. When I explained that the problem with the iPhone 4 happened on their end (computer glitches cancelled peoples orders that day), I was told I need to call customer service to straightend this out and then go back to the store to try to purchase the phone i wanted all along, for which Ill have to pay an additional $200 early upgrade fee instead of the previous $75. I cant say I recommend this store to anyone.
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A Private User
Some of the people here are very rude with an attitude and are not willing to help potential customers. Very unprofessional aswell. They also lied saying that what they have on display is a "dummy" and it doesnt work when I have came here before and used the proclaimed dummy. I also caught one of the sellers lying to a customer about the release date of a phone and I had to correct him. And once I did he got upset and gave attitude aswell.
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A Private User
Had a very lose home button on my new Galaxy S7 Edge, decide to go and get a replacement, they did a quick check and approved. The people there are very helpful and friendly, helped me step by step to transfer data and apps between old and new phones, they also provided a good discount on the Gear VR. Mark, Zack and 2 ladies there were really nice and helpful.
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A Private User
I must say, every other experience I had with the staff members was terrible and didnt work out. However, that being said, Ive recently went there and received excellent service from Michell J. She was nice and seemed to know what she was doing. She helped me fix a very complicated problem and everyone went home happy. She was awesome!
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A Private User
Policy, policy, policy... thats all they could said to their customer who needed their help! even though they knew the phone was defected, due to policy they cant do anything about it. What a great policy for AT&T!!! You could make a few more bucks by doing this but will LOOSE millions of customers shortly.
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A Private User
Customer service here has been good for mostly. I never been treated in correctly and they helped my family and I fix our fixes sigh buying on contract with out anything charged. Ask for Derek he is an amazing worker and looks out for the best for the customers.
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A Private User
Dont go there. Customer service is very bad. Store manger Jason Du greeted me with "what is your problem?" plus a serious face. The only help he provided was asking me to contact att,com. Looks like he was only interested in selling and collecting commission.
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A Private User
customer service is very bad here and i didnt like the employees here... theyre very rude and unknowledgable. the just wanna push and push the sale. i like store ini walnut better. they have a lot of cool phones..but not alot of cool people working here =/
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A Private User
The laptop internet device they offer called "beam" does not work. I exchanged the first one and second one did not work either, then they just said the model they offer at thousands of stores accross the US is defective.
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A Private User
I have visited the store first time and Derek helped me since than I got three lines for my family. Though store is very busy but they gave great service. Yesterday Marilyn helped me. I highly recommend this store. Mushir
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A Private User
The associate who received my call literally hung up when I was explaining my situation about my account. I was shocked that she even didnt want to listen. I called in at 4:54pm on 19th of July.
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A Private User
I never come back they r rude and helpless when Im in the story they give me gud deal after 1 month they totally change no more at&t I just want to take out my numbers
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A Private User
第一次到電信公司辦門號, 店員算是熱心服務。
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A Private User
everytime Ive come here Ive been satisfied with my visit. idk what ppl are talking about bad customer service. Ive always been helped with all of my needs.
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A Private User
Every time we come in here everyone is sooooo nice. Really. It makes me want to go into the store instead of dealing with phone customer support.
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A Private User
Very friendly staff there, John was very helpful and informative. Definitely recommend people to go there. They will take good care of you.
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A Private User
At & T crews on this store are not friendly. RUDE!!! thats what they are, customers here are being ignored all the time.
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A Private User
T Mobile destroys ATT as a GSM provider at every level. ATT is only good for internet if you can even get coverage.
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A Private User
Went here for tech support. They were busy but quick. I got everything taken care of without any hassles.
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A Private User
Best AT&T store in Rowland heights! Tons of parking and they have mandarin speaking staff!
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A Private User
The staff here is extremely welcoming and knowledgeable about the products and services.
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A Private User
These people will have your car towed. Security is a retard.
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A Private User
Good service but they want to take the last penny you have.
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A Private User
lying sales got me on hook for 2yr contract......
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A Private User
Good Luck getting someone to answer the phone.
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A Private User
So rude ...
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A Private User
Ok
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