Nordstrom

Category:	Department Store
Address:	1600 Stoneridge Mall Rd, Pleasanton, CA 94588, USA
Phone:	+1 925-463-5050
Site:	shop.nordstrom.com
Rating:	4.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 100

Reviews 39

M Mast

I went to this store to return an online purchased item and was greeted with long wait and rude sales associates. To summarize, here is the account of my experience: • Went to the Service Bar for the return and the sale associate indicated that any available sales associate can handle the return as he was helping a customer. • Went to the shoe department as I was returning a pair of shoes. The sales associate returned my item but did not know how to process the tax amount for the online purchase. I was redirected back to the Service Bar for the refund of the tax amount. Sales associate indicated: “I don’t know what happen and don’t know how to do the tax…go to Service Bar.” • Went back to the Service Bar and was greeted by the same associate when I first entered the store. The sale associate again indicated that any available can assist with the returns. I clarified that the shoe department associate did not know how to handle the tax amount refund. He was busy a customer. When it was my turn for the return, the Service Bar associate was grumpy as he indicated that he could not process the tax at the Service Bar (as if I created this situation). It must be processed at the shoe department as he has to reverse and redo the transaction. • Once we arrived at the shoe department, the Service Bar associate explained to the shoe department associate on how to process the refund for online purchases. While the refund process was taking place, the shoe department associated reminded me again that he didn’t know how to process the refund (“see told you I didn’t know how to process the tax”). Additionally, I pull my credit card out in anticipation to complete the refund transaction. The shoe department associate snatched the credit card from my hand (without asking me) when the Service Bar asked which method was used for the refund. The whole process/ ordeal took almost an hour to complete the refund transaction on a Tuesday afternoon and there were very few customers at the store. I am unsure how Nordstrom train their staff in being courtesy and handling customer issues. It appears that they are not well train on both processes. The shoe department associate did not make the effort to find out on how to resolve the issue (in my case handle the refund right the first time…maybe ask another associate) instead of sending me to the Service Bar. Additionally, Nordstrom should train their associates not to be rude (snatching the credit card from my hand). Horrible experience…would not recommend shopping at this store.

D Lam

Worst experience at the Cafe/restaurant. Wife waited in line to order food while my daughter and I went to find a table. Sat for about 5 minutes and was singled out by table attendant who rudely asked us to leave unless the order was placed. I told him that I will make it easier and will never come back. Spoke to the manager in charge of the store who thinks thats a new "policy". Suggest to post a clear sign at the line if thats the case. Or better yet manage the flow of moving the line NOT asking customers who already sit down to leave. Thats NOT the Nordstrom way

Jose De Armas

Went here with my friend to find a fall outfit that she planned out. Fantastic service,very attentive and nice, I was consistently helped by Ashlyn, she was extremely nice and very helpful and my friend felt very comfortable with her professional yet personal demeanor. Found everything we were looking for.

Gary Weinberg

This is my "go to" Nordstrom primarily because of its convenient location, however the customer service and selection here is very good. I shop in the Mens Wear department and the staff is always very quick to assist and Nordstroms return policy is second to none.

Kimberly Moore

My soon to be 92yr old mother needed a few items for her surprise birthday tea party in August. We were able to get a sweater, bra and shoes with expert help. This store has the best employees hands down! No wonder my mother loves shopping there.

Jim Green

The service we received today while shopping was exceptional. No one just pointed in the general direction where we may find what we wanted, they took us there and then found what we were looking for. It was awesome!

Wytashi Bray

Nordstroms is a type of store where they appreciate their customers it is a very fashionable store with fashionable employees who are very pleasant to their customers the customer service is second to none

Pixie Forehand

Mac Cosmetic Department, very poor Customer service provided, staff was more interested in up selling products and my specific needs were not a priority. Will never shop at this location again.

Jessica Maple

This is a really nice store with a wide variety of clothing for men, women and children. I was impressed at the range of menswear carried here. You can find something to suit any style.

Lucy Perez

We used to enjoy shopping at Stoneridge Mall, but nicer, higher end stores are leaving, and more people from the ghetto are coming. Id rather go to Westfield in SF or Walnut Creek.

Joan Falleiro

Great Cafe, recommend Bart which is just across the street. Parking full on weekends in the afternoons

Brandon Harrington

This Nordstroms always has the newest apparel in stock and the service staff is really nice.

Karen Lee

Customer service is excellent, been shopping Nordstrom 20 something years♡

Christina Mulvihill

Nordstrom has the best customer service always very helpful.

kuzma rijkov

Very good customer service.Always enjoy shopping there!

Ann Drobner

Always the best merchandise with exceptional service.