JCPenney

Category:	Department Store
Address:	1500 Stoneridge Mall Rd, Pleasanton, CA 94588, USA
Phone:	+1 925-463-9780
Site:	stores.jcpenney.com
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 100

Reviews 13

Beth Headley

I was highly disappointed in my last trip to jcp. The sales associates were rude and actually mean. While I was being helped, she actually said she needed to help the next customer in line. I WAS AT HER REGISTER "BEING HELPED." I politely went back in line and went to the next available assoc. She was just as rude as the other. She returned my purchase, and then somehow after recharging my items, the coupon code gave me $1 off on her register, even though, that discount was advertised ALL OVER THE STORE was 15%! It wasnt until I asked to see the manager, that she picked up the coupon, scanned it, and miraculously on a purchase of $75, an actual discount of 15% appeared. As we were escorted out of the store (being after closing time), I realized the sweater I was wearing when I showed up at the store was not with me. We hurried back to the store that was crawling with ASSociates, and noone could help, they didnt have the key. Went upstairs and the same girls came and let me in to look, but it wasnt where I left it. They sneered and laughed at me, that behavior told me they had either thrown my sweater away, or hid it. I will be making a full return at my closest jcp (which is still 30 min away), and will NEVER go back and spend my hard earned money with snobs who could care less. Which wont be difficult, since I dont have one very close, even though there are many items and brands I love at jcp, it just isnt worth it to me to deal with customer service reps who will be openly rude to me. There are plenty of stores that will treat me how I should be treated!

Subhro Bhowmick

Really a very clumsy store...absolutely opposite to the expectations of a brand like JC Penny. We had gone to ask about a refund problem with the store. The customer executive bluntly said she had no idea of the situation and referred us to the Manager. To my utter surprise we were introduced to a lady who claimed to be the manager on duty but had no idea of how the systems functioned and even did not know what the store number was. How ridiculous??!! She took nearly 15 minutes to retrieve the store number, which should be on the finger tip of a so called Manager. She was very rude and never knew any thing about the processes within the store. I am sure people employed like her with such a big brand will ruin their brand in no time... So dear JC Penney Management.....the countdown has begun to close your stores if people like these keep on working for a longer while...beware of them!!

Emilia Breton-Lake

The store is a disorganized at best. The Photo department rocks. The Disney kids section is amazing, better princess dresses than the Disney Parks and at half or less the price.

Jessica Maple

Large selection with low prices, but always seems to be hit and miss finding the right clothes.

Wendy Cartmill

I love JC Penney! Well-made clothes, decent prices, clean and orderly.

Michael

Very nice and clean best customer service Ive had in a long time

Trinity Schrieber

The lines are really long. They seem short staffed.

Tejas Bhartiya

OK offers and deals, many sale times

Ajay Dand

Great prices on womens purses.