LensCrafters
| Category: | Eye Care Center |
| Address: | 700 El Camino Real Ste 160, Menlo Park, CA 94025, USA |
| Phone: | +1 650-329-8181 |
| Site: | local.lenscrafters.com |
| Rating: | 3.2 |
| Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 10AM–5PM |
Location
Photos 11
Reviews 12
VI
Vincent Luca
This store has the most vile service I have ever experienced. Unprofessional and insulting level of laziness from the employees. My first experience: I initially called to have my prescription faxed to me to buy lenses elsewhere. After wasting 45 minutes back and forth on the phone with them, and faxing a release form, they ultimately refused to send me the prescription because apparently a simple contact lens renewal requires two separate visits. One to get the prescription and the other to coerce you into buying the lenses with them rather than elsewhere. This policy was never disclosed when I got my eye exam. The second experience: I went in for a simple eye glass repair and was referred to a third party service in a bad part of town with a cash only policy. Overall a disaster - go elsewhere at all costs.
SA
Sasmita Mohapatra
This is one of the worst places for selecting frames and lenses - I did NOT order any special frame (just one of the raybans which they showed me) and the lens type THEY offered was the Blue IQ lenses with extra money - one week wait became 2 weeks and then to find that it will take a month to PERHAPS get it - the excuse given was the frame was not in the warehouse first then next the lenses were not available - why did they sell it to me in the first place if they do not have the type of lenses. Perhaps a zero rating will suffice for this shop. Now I have to go and cancel the order after having waited for the prescription glasses for almost 18 days !
ST
steven hobbs
The docs were great to work with me, and management was helpful too. The staff did not know what they were doing and sized the lenses wrong fit in the frames for my use. The management was apparently not giving proper guidance to staff. The wait for staff to get through the computer ordering of renewal glasses was long, one hour, making me late for an appointment. When, three weeks of not hearing back after the second pair were ordered, "I thought the order went through but it didnt, so it will be another two weeks."
A
A Private User
Im planning to return for a back-up pair of glasses. The last time I was there (over a year ago), the staff was very helpful and generous and the eye doctor was top of the line. He gave me excellent advice on how to maintain good eye health. One of his pieces of advice was the 20/20 rule: if you are looking at a computer screen or book up close for 20 minutes, then take 20 seconds to look at something further away.
JO
Jody Cornell
They are the giant industry of monopoly. I wouldnt give my money to feed their greed and insatiable appetite. I learned that all of their products came out same factory and just stamp respective brand names that really have nothing to do with the actual brand. Mostly from China and not really from Italy as they claimed. Yuck!!
A
A Private User
Representative was not knowledgeable about the frames at all. Then he ordered wrong glasses. Then I was promised that the new glasses will arrive in 3 days which never happened. It took 2 more weeks. So now after 4 weeks I have the frame which doesn’t fit well. It was altered to sell me wrong glasses. Not going here ever again.
TY
Tyah Jiang
super nice and helpful. I forgot to bring contact lenses with me on a business trip. found this store on google and called them. After hearing about my situation, they offered me two diagnostic pairs for free!
FO
footwashermedia
Bought a pair of glasses here several years ago and the nose pads tend to fall off once every two years, but they guaranteed them for life and they are still replacing the pads.
FI
Fiona Herring
Minor complication with my order was fixed with out of the box thinking. Thanks very much for the great customer service!!
SI
Siyu Zhou
My glasses lost a screw and the friendly people helped my fix it for free.
A
A Private User
They are no longer at the 700 El Camino Real location,,,effective 8/2009
GR
Grivan Thapar
Thorough eye check and friendly people.
35 most recent searches
Other organizations
Photos
