Ace Motorsports

Category:	Motorcycle Dealer
Address:	1931 Market St, Concord, CA 94520, USA
Phone:	+1 925-969-7818
Site:	eastbayace.com
Rating:	4.1
Working:	Closed 10AM–6:30PM 10AM–6:30PM 10AM–6:30PM 10AM–6:30PM 10AM–6PM Closed

Location

Photos 100

Reviews 16

S & L

Terrible place. The poorest inventory I have ever seen: I went in to check and try a multistrada 1200 : they only had 1 new and 1 used model. Seriously! Some of my friends at home have more Ducatis than these guys do! When I asked to test ride one , first they offered to let me ride a 2010 model (7 years old!) but then they even refused that since I was wearing bermudas and not long pants. I mean, its ok if you sign off that you can get in an accident, loose limbs or even die while test riding but they cannot accept that you burn your legs!!! The manager was complety unprofessional and he did not even take the time to talk to me. The worst customer (although I wont ever be their customer) care I have ever experienced. All the 5 starts reviews must be family members or emplyess (like the one who claims they are "expert of Ducati and Triumph) but then says he only got KTM from them!) PS There are better Ducati dealers in the area, dont give these guys your time or your money

Mark Stewart

I couldnt have been any happier with ACE I somewhat expected to be ignored on my first visit mostly because i was in my shabby work gear but Dave treated me like any other customer answered every question i had and helped me get the bike Ive been after for months at the price I wanted to pay. They even let me keep my other bike at the dealer over the weekend to let me ride my new bike home! Every time Ive been back since Im always treated with the same top notch respect and the sales guys are far from pushy. The gent at the parts desk fills me in on mew stuff available for my model bike amd theyre all just as good with hanging out shooting the breeze. Every dealer is been to previously just felt like they were out to get my money but ACE just wants to help you enjoy the ride and live a dream hahaha i will definitely continue to do business with these guys. I mean who else gets you on your new bike and on the road in a couple hours on a saturday!?

Ryan Fielding

Ordered an exhaust system for my bike, paid the $1500 for it, waited a week and a half for it to come in, called to schedule the service and this is when they mention that the bike has to be trailered in, needs the license plate taken off and all the other street legal accessories disabled or removed before they will install the parts I ordered from them. So not only do I have to find/rent a truck trailer ramp config to get my bloody bike there I am assuming that my exhaust is illegal in CA. Sure would have been nice if one of the 3-4 people I talked to while ordering all of this would have mentioned any of this before I spent all that money. I guess these guys only care about the sale. Heres to hoping that the quality of the work on my bike is better than openness of the sales staff. Feeling duped

Jean-Paul LaCount

Went in for to get my tires swapped and a chain service, and was impressed by how many bikes they had! Tons in the showroom, a bunch out back (a lot of customer bikes) and some out front even. Definitely more than the small Ducati Seattle dealership I was used to. Service was quick and friendly, they even alerted me and ordered parts for an open recall on my bike. Look forward to going back again to check out all of their accessories and parts- looks like they have a pretty good selection.

A Private User

I strongly recommend ACE Motorsports to everyone who rides motorcycles. I have been going... to ACE for several years now and have always received top quality service and merchandise. Everyone there is very knowledgeable and helpful. I have been riding for over 50 years and own 14 motorcycles (4 were purchased from ACE) Ace is by far the best motorcycle store / dealership Ive been to! It simply doesnt get any better than ACE!.

Arkady Ten

I bought a ktm from the guys and it was a very positive experience. The guys are helpful, fast and informative. They had the bikes I wanted to test ride and once I decided on the bike the execution was very swift. They fill all the paper work for DMV and I got my registration, license plate and a tag out of the door. I wish they were located close to me so I could come for regular service.

Jeffery Aguiar

Bought a Ducati 848 here. Now knowing/visiting the other ducati dealers throughout the state I can now say the ownership, attitude, and product availability associated with this dealership is provably the lowest amongst others. If your serious about Ducati ownership and the experience associated with buying a quality motorcycle from trained and knowledgeable staff avoid this place.

Jason Watson

My name is James and I am a young African American male. I walked into Ace motorsports interested in buying a Ducati Hypermotard. I have 750 credit score and have already been approved for the purchase. I told the salesmen that I am going to Sacramento to pick up my bike but would be willing to purchase it at ACE. The salesmen walked away and completely blew me off.

Andres Caicedo

I bought a brand new KTM 300 XC-w , they took great care of me, competitive price. Ive since been back several times, mostly for parts and such. Parts desk guy and gal (at the time) are great. They have what I need and get me out the door quickly. The web is an incredible resource but I have to say nothing like talking to a human and getting the inside scoop.

waleed saleem

I walked into ace motorsports looking for a motorcycle with $5000 on hand ready for a down payment. I tried to talk to a sales associate but they straightup ignored me just because i looked young. Another dude came in and asked for help and he got assistance while i was just standing there looking like an idiot. You guys lost a customer, your loss not mine.

Jim McLaughlin

Man this is THE place Motorcycle shop in the Bay Area! Matt and Matthew are top notch, both experts in Triumph and Ducati. And Rich is service is super on it. Great team I highly recommend. Ive purchased 4 KTMs there and been looking for a new Triumph. Best Service around!

Brandon Privette

Very professional staff especially Auggie. Ive known Auggie since he was working at Fairfield Cycle and when I say he knows the knowledge on motorcycles he knows it. So if youre in the mood to buy a motorcycle go see Auggie you wont regret it!

Nathan Ollerenshaw

Had a good experience there buying a motorcycle from Dave here. Friendly bunch of people. Dave gave me a great deal on a 2015 model :-) Will be taking this bike to their shop today. Will update this post once I know these guys better.

A Private User

Bought my first motorcycle from Ace and couldnt be happier. Great and knowledgeable staff. Theyre not pushy at all and are all willing to answer any questions you might have. Ive recommended them several times and would do it again.

luke guevara

Great service! I took my bike in to get a tune up, they stayed in touch with me to let me know how my bike was doing during the process. The bike was done when they said it would be and most importantly, its running great.

A Private User

They have a super friendly staff, the store was pretty busy but they took care of me, financing included. I got the last Monster 696 Pearl White they had in stock and will definitely shop there again for future purchases.