Verizon

Category:	Cell Phone Store
Address:	2209 Shattuck Ave, Berkeley, CA 94704, USA
Phone:	+1 510-845-4282
Site:	verizonwireless.com
Rating:	2.8
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–6PM

Location

Photos 12

Reviews 10

Ke Xu

I have a phone from them thats defective. I went to their local store in Berkeley at 2209 Shattuck Ave Berkeley, CA 94704. The service is terrible. I had to go there for four times (see below), and each time I had to wait for more than 30 minutes. They were totally incompetent. The first time I went, they cannot fix the simple problem of my phone and just ordered a replacement phone to ship in. Then the replacement phone came in but it was defective because it doesn’t read the SIM card. I went there a second time and after waiting in line for 30 minutes, they again can’t figure out what the problem was with the replacement phone, and wasted another 30 minute without doing anything useful. I went there the third time during their working hour, but the store is closed from inside because they were having a party inside!!!! I went there the fourth time, and after waiting in line another 30+ minutes, they decided to order yet another replacement phone! Also, among these frustrations, all they care was how to try to sell more junk to me, instead of resolving the issue. They tried really had to sell all kinds of junk to me while I was waiting for their stupid service! Absolutely terrible!

Kevin Alkire

I never thought I would be giving any telecom store 5 stars, but I have had a succession of good experiences with this store. My (at-the-time) girlfriend and I have worked with Philip on a number of occasions to combine plans, upgrade phones and with general plan inquiries. In all instances, Philip listened to what we had to say and, rather than up-selling us, crafted our plan to meet our specific needs at the lowest possible cost. Today I called with questions about porting a line into Google Voice and the effects of upgrading or using a new phone on our existing contract. Philip is, unfortunately, no longer with the company, but the store manager, Michael Silva, was very helpful. Rather than getting indignant at losing business and trying to up-sell me on other services, Michael politely and concisely laid out the different plan options available to me and the effects of my choices. I am not saying that Verizon as a whole has spectacular customer service but, like I said at the beginning, my experiences with this store have been very positive.

Nick F

TERRIBLE CUSTOMER SERVICE! 0/10! Went in on Monday December 10th around 2pm. Was not greeted when i walked in. Two sales staff turned there backs to me. Walked up the counter told them I wanted to upgrade my phone, she got some info from me and said to browse around while she pulls up some information. The same sales ascoiciate proceeded to help 3 differnt people, at which time I returned to the counter and asked who is helping. At which time the senior staff member who had been standing behind the counter the whole time said she was, and the ascociate then explained to her what I was trying to do. From there on I was treated even more porely in the Senior Staff Members ability to explain to me some bs procedual rule that I can add another line and switch the phone numbers between lines, but cannot delete a line that is expired and switch phone numbers on that as well. Talk about some crooks paid on commission. Will never go back

A Private User

Ive been to this store twice. The only reason I was there a second time because it was in the area at the time and I needed immediate service. The customer service at this location is absolutely horrible. Its been a few years since the first visit and the customer service hasnt changed. The employees need etiquette training with an emphasis to think before you speak while learning how to thoroughly investigate a matter before making incorrect statements without facts. Customers are treated as if they are illiterate when in fact the employees are the ones who don"t know all they should know to be absolutely effective. The Emeryville store is where I usually go and no matter how urgent the issue is, next time I will wait until I can go there! THE STORE IS NEEDED AT THIS LOCATION...THE EMPLOYEES AT THIS STORE NEED EXTENSIVE TRAINING IN CUSTOMER SERVICE..... WITH A LEADER THEY CAN FOLLOW...

John Peters

Took all morning to update my prepaid data for my jetpack. On my third trip back (the money credited hadnt been applied, so there was no connection), the rep again took my device and after numerous consultations made the phone call to connect the device. When asking for the device back, he said I never gave it to him. Then a female rep immediately confirmed that I never came in with the device. Not finding it at home and knowing that I wouldnt have gone back to the store without it, I returned and again got the adamant response from both reps, Then I spotted it on a table next to where the rep was talking to another customer. When I pointed to it, the rep simply stated "there", as if I had put it there. Something is wrong here.

Craig Dana

Find Kristina. Shes personable, professional, and sharp. I brought a rather complicated set of issues to the store, including a Sprint ipad, parents who were paying for a bajillion gig while using about 0.28, and my own grandfathered unlimited data plan. I had about 73 questions, and she answered them all. She took her time and neatly itemized every bit of the plan on her notepad while providing some key insights. Often Id make a change and ask her to start over, and she would without hesitation. In the end, she helped me take a monthly bill from $305 to $187, while actually adding value to the account (new device). A great experience overall. Nice looking store too.

Anthony Campana

Came in here to try to switch from Sprint to Verizon. I finally got someones attention after half an hour in the store. He offered to add my name to the "Guest List" so that I will be in line for help. After I explained what I need he assured me that it is a quick process for which I shouldnt need to wait at all. Half an hour later, however, Im still waiting. Its not uncommon for there to be a wait here; there should at least be a waitlist posted at the door so that people know what theyre getting into and have some assurance that theres a system in place to eventually provide service.

Carissa Schmidt

I was scared to go to this store today because of all the horrible reviews in the past. Lame customer service is the worst! I was pleasantly surprised to have excellent service today when I took in my phone for a couple minor concerns. I was promptly and warmly greeted by a store manager named Kyle, who then quickly addressed my issues in a professional manner. Two thumbs up to Kyle, he is awesome! I would be happy to go back to the store with any other questions or problems no matter how dumb they seem (I am NOT a tech savvy person).

Madison Kerst

All of the online reviews for this place are so inaccurate it isnt even funny. This is without a doubt the BEST Verizon store Ive ever been to. The store itself is gorgeous-- great architecture, well-organized, and spotlessly clean. Not to mention quite modern. The customer service is spectacular. Everyone who works there is super friendly, efficient, and attentive. I had a stellar experience and the online reviews really should reflect the quality of this place.

A Private User

i switched to att because my verizon service was terrible in berkeley. i started an att account, walked over to this store and cancelled my cell phone. i asked the rep if it would prorate my bill, and he said "yes, it will be prorated from today." so today i get a $92 charge on my account from those lying sacks of you-know-what. turns out the printed receipt had the end of my billing cycle as the last day. WTF! verizon can eat it.