The UPS Store

Reviews 9

KE

Keith Ennis

I am having a terrible experience with this particular store. First they refused to ship frozen fish, I had to get UPS on the phone to explain to them how they are able to ship fish. We finally shipped 2 boxes of fish out that just made the end of day shipment due to their lack of experience and very poor professional attitude towards the customer (me). I paid a very high premium to make sure that the both boxes got to their destinations at 10 am the next day. 1 box made it, the other box was lost and never found, I was never notified. I was told at the time of shipment that each box comes with a minimum of $100 insurance that you can collect if the box does not reach its destination by said time. I am trying to collect on the $100 insurance, I did not declare anymore, which I should have b/c their was at least $500 worth of fresh fish from Alaska. It is now going on week 4 and UPS finally said that they gave the store the ok to pay the insurance and the store would be in contact with me. I have called the store twice, patiently and politely, but I am only getting excuses why they are not paying the minimum insurance. My patients is running out and I do not care for their attitudes and how they are treating the customer, like it is my fault for their incompetence. I would not recommend this privately owned UPS store to anyone. I will go out of my way not to use this UPS branch location. Horrible experience, not customer friendly at all.

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Lizzie Miller

Do not trust this place for any service involving faxing or scanning. I went here for the first time today and was quoted by Elizabeth when I entered that scanning would cost me $2/document. I needed to scan two documents (7 pages and 12 pages) and then fax the 7 page one. When all was said and done, I was charged $28.50 to do this. Come to find out, the owner has decided to charge $1/page for scanning, plus a $2.50 fax fee, plus an additional $1/page for the faxing. I could have shipped my document to arrive the next day via mail for less money at FedEx or The Mail Place (which is right up the street). Top all of this off with when I asked about why I was misquoted in pricing when I entered, the owners reasoning was that its Elizabeths first day. Apparently thats the customers fault, and it costs you almost $30. UPS cannot do anything about this because the location is a franchise - your only hope is to try to address it with the unreasonable owner, who is rude and aggressive. Go somewhere else.

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Tim Miller

I concur, dont trust this place. I spent $112 (!) to expedite a bottle of medicine to Mexico, all the forms and declarations done, it gets stuck in customs for a month, I ask UPS to return it, they say the problem was missing paperwork that the store should have informed me of and only the UPS Store that sent the package, can request the return. The owner tells me the package was abandoned and "nothing we can do". A waste of $150 and the person suffered without their medicine. Very upsetting. Businesses that dont take responsibility for their mistakes, should not be in business.

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Comelia Johnson

My husband dropped off 5 to 6 boxes and when he arrived home his receipt said one was left. When I alerted the staff I was told he had to come back and identify the boxes-no mention of the return address on each package. Welcome to the 1st grade. What has happened to my sweet little town? There used to be a lot of pride in providing good service. Now, the word of the day is hurry up and let me hang up or close the doors. It seems they watch the clock and nothing else. We need another ups store in Benicia. If you have important mail-take it somewhere else.

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Niklaus Drakul

Would rate less if I could. They lost my package, like all the other reviews said. I called several times and the woman I talked to was argumentative and simply blamed everything on me. She ended up hanging up on me. Very rude. Package was never scanned so there is no tracking on it and they never offered a receipt, though I will make sure I get one every time in the future.

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Ryan Macfarlane

Arrived there 3 mins before closing and still was fixing the shipping box.. I needed to ship that day and the ladies were great and helped me complete everything, past closing time. Awesome customer service! Thank you

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Muhannad Zainy

They say they close at 5 pm on Saturday. I arrived at 4:52 but the young lady told me theyre closed. This place is sub standard. Luckily a Fedex Kinkos is open till 9 in Vallejo.

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David Murray

I dropped off Amazon return, very friendly and excellent service.

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Nicole Yarbrough

Super nice people and service is fast and professional.

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