Toys"R"Us
| Category: | |
| Address: | 335 Summit Blvd, Birmingham, AL 35243, USA |
| Phone: | +1 205-977-2624 |
| Site: | stores.toysrus.com |
| Rating: | 0 |
Location
Photos 21
Reviews 21
BJ
BJ Mewborne
The employees here were incredibly unhelpful. I called to ask what zelda amiibos they had in stock. After being transferred three or four times, I was connected to a guy who just said they had "all sorts of zelda amiibos" and that Id have to visit the store to check. When I visited the store in person they only had two on display and neither were ones I needed. It was a complete waste of my time.
AM
Amanda Dana
The manager here went out of her way to make sure I could take care of my kids Christmas (Coupons etc). It really touched me, it wasnt all about making it easy on herself but doing a great job, she treated her job like it mattered to the kids and parents-DURING CHRISTMAS! Its so busy in there and I know it was an inconvenience but it really made a huge difference in shopping there-thank you!
LA
Laura Dunn
Terrible customer service. It doesnt seem as if the associates were properly trained because no one knew how to do their jobs. Everyone kept asking other associates what to do and no one knew answers. The gentleman that said he was a manager was rude and stated he was too busy to help. I would hope that Toys R Us would retrain their employees so it would run more efficiently.
EM
Emily Peoples
Unprofessional people at customer service, the cashiers are nice. Sales people are not helpful or know much of the store. Did a layaway and felt more in the way than a satisfied customer. NEEDS A LEADER FOR A MANAGER!
GI
Ginny Wilkerson
Antonio helped me find a motorized riding vehicle for my grandson. He was friendly, cheerful, and professional! I dont know him but he was one of those associates that immediately make a good impression!
HA
harestyles
The people here work very hard! Its a huge store with a great selection. Everyone is always ready to help and I dont have to look far for help when Ive needed it. Really great crew here!
SO
sophia jackson
Horrible customers service. Called to verify item availability for kids birthday present and was flat out told they didnt have time to check. This is after 3 calls on two separate days.
CH
Chris Davis
Absolutely awful experience. There were numerous employees but no one wanted to help. Customer service was piss poor. Ill NEVER shop at this Toys R US again. Needs new management
JI
JinSook Ward
They treat customers with no respect. They were so rude at the register. We will not come back here again!!!!!
RA
Rayzr Z
Every section is fully stocked and usually if you are trying to find something you can easily find it.
RO
Robert Stewart
Large selection of baby items and great employees with all the answers for first time parents.
SA
Sarith Padron
I paid 30 freaking dollars and they gave me half of what I paid when I tried to return
ST
Steve Crowe
Restrooms are nasty and had only two cashiers and the lines are long and slow
MI
Michelle Burnett
Love this store the staff is always helpful.
CR
Cromwell Estes
Online customer service is NOT very good
GL
GloBoiPedro
The staff are just wonderful
JA
James Patillo
The staff is helpful.
JU
Justin Mooney
Crappy big box store.
KE
Kevin Nelson
Great toy store
KA
Kane Taylor
Great for kids
JA
James R. Landrum
Great TRU
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